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can't start game, error code c5

STAR WARS: The Old Republic > English > Customer Service
can't start game, error code c5
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celestialsorcerr's Avatar


celestialsorcerr
02.13.2013 , 05:42 AM | #1
typed in password, launcher downloads and installs new patch, hit play button, game goes to loading screen, about halfway to the character selection screen the game crashes and says error code c5. what's going on? is the patch bad?

OwenBrooks's Avatar


OwenBrooks
02.13.2013 , 05:48 AM | #2
Have you run the repair function on the launcher after login (lower left cog)

Cerimon's Avatar


Cerimon
02.13.2013 , 05:53 AM | #3 Click here to go to the next staff post in this thread. Next  
Hi celestialsorcerr,

I can confirm this error code indicates a corrupt game asset file and running the repair utility should resolve it. Run the repair a second time to confirm no further files being repaired. If the repair is needed to be run multiple times then running Chkdsk on the affected hard drive is in order. As always, we appreciate your help Owen

Please post again if the repair/Chkdsk combo does not fix this for you.

Cerimon | BioWare Customer Service - Forum Support

onineko's Avatar


onineko
02.15.2013 , 12:59 PM | #4
i have this same error occuring i have done repair chk dsk
even uninstalled and reinstalled and error returned
after patch again
Would you like cheese and bread to go with that whine

Ratae's Avatar


Ratae
02.15.2013 , 01:34 PM | #5 This is the last staff post in this thread.  
Hello onineko,

Could you please post your latest launcher log so we can look a little closer at this for you?

Details of how to obtain these are in the following link:
http://www.swtor.com/community/showt...507#post749507

Thank you for your cooperation.
Ratae | BioWare Customer Service - Forum Support

onineko's Avatar


onineko
02.15.2013 , 04:27 PM | #6
013-02-15 16:24:39 INFO File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=2/15/2013 20:1:57, written=7/26/2012 19:54:2
2013-02-15 16:24:39 INFO -----------------------------(360)-----------------------------
2013-02-15 16:24:40 INFO SpecsHash=2421109159.2482487167
2013-02-15 16:24:40 INFO Starting patcher patch
2013-02-15 16:24:40 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-02-15 16:24:41 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-02-15 16:24:41 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2013-02-15 16:24:41 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2013-02-15 16:24:41 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2013-02-15 16:24:41 INFO ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2013-02-15 16:24:41 INFO Patch completed normally (patcher)
2013-02-15 16:24:41 INFO Patching end
2013-02-15 16:24:41 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-02-15 16:24:41 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-02-15 16:24:41 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-02-15 16:24:41 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-02-15 16:24:41 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-02-15 16:24:41 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-02-15 16:24:41 INFO Patch completed normally (eualas)
2013-02-15 16:24:41 INFO Patching end
2013-02-15 16:24:59 INFO User logs in.
2013-02-15 16:25:00 INFO Auto patch is starting...
2013-02-15 16:25:00 INFO Chosen environment is swtor
2013-02-15 16:25:00 INFO Starting patch of product retailclient_swtor
2013-02-15 16:25:00 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-02-15 16:25:00 INFO Download: http://manifest.swtor.com/patch/reta....patchmanifest (159.153.92.50 )
2013-02-15 16:25:00 INFO Manifest Loaded: retailclient_swtor, current=84/upcoming=-1/required=84
2013-02-15 16:25:00 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2013-02-15 16:25:00 INFO ManifestState=Dependency: retailclient_swtor, current=84/upcoming=-1/required=84
2013-02-15 16:25:00 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-02-15 16:25:00 INFO Download: http://manifest.swtor.com/patch/movi....patchmanifest (159.153.92.50 )
2013-02-15 16:25:00 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-02-15 16:25:00 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-02-15 16:25:00 INFO This environment patches assets.
2013-02-15 16:25:00 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-02-15 16:25:00 INFO ManifestState=Dependency: retailclient_swtor, current=84/upcoming=-1/required=84
2013-02-15 16:25:00 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-02-15 16:25:00 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2013-02-15 16:25:00 INFO Manifest Loaded: assets_swtor_main, current=102/upcoming=-1/required=102
2013-02-15 16:25:00 INFO ManifestState=Complete: assets_swtor_main, current=102/upcoming=-1/required=102
2013-02-15 16:25:00 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-02-15 16:25:00 INFO ManifestState=Dependency: retailclient_swtor, current=84/upcoming=-1/required=84
2013-02-15 16:25:00 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-02-15 16:25:00 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2013-02-15 16:25:00 INFO Manifest Loaded: assets_swtor_en_us, current=104/upcoming=-1/required=104
2013-02-15 16:25:00 INFO ManifestState=Complete: assets_swtor_en_us, current=104/upcoming=-1/required=104
2013-02-15 16:25:00 INFO ManifestState=GetManifest: retailclient_swtor, current=-1/upcoming=-1/required=84
2013-02-15 16:25:00 INFO Manifest Loaded: retailclient_swtor, current=84/upcoming=-1/required=84
2013-02-15 16:25:00 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2013-02-15 16:25:00 INFO ManifestState=Dependency: retailclient_swtor, current=84/upcoming=-1/required=84
2013-02-15 16:25:00 INFO ManifestState=GetManifest: movies_en_us, current=-1/upcoming=-1/required=2
2013-02-15 16:25:00 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-02-15 16:25:00 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-02-15 16:25:00 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-02-15 16:25:00 INFO ManifestState=Dependency: retailclient_swtor, current=84/upcoming=-1/required=84
2013-02-15 16:25:00 INFO ManifestState=GetManifest: assets_swtor_main, current=-1/upcoming=-1/required=102
2013-02-15 16:25:01 INFO Manifest Loaded: assets_swtor_main, current=102/upcoming=-1/required=102
2013-02-15 16:25:01 INFO ManifestState=Complete: assets_swtor_main, current=102/upcoming=-1/required=102
2013-02-15 16:25:01 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-02-15 16:25:01 INFO ManifestState=Dependency: retailclient_swtor, current=84/upcoming=-1/required=84
2013-02-15 16:25:01 INFO ManifestState=GetManifest: assets_swtor_en_us, current=-1/upcoming=-1/required=104
2013-02-15 16:25:01 INFO Manifest Loaded: assets_swtor_en_us, current=104/upcoming=-1/required=104
2013-02-15 16:25:01 INFO ManifestState=Complete: assets_swtor_en_us, current=104/upcoming=-1/required=104
2013-02-15 16:25:01 INFO ManifestState=Complete: retailclient_swtor, current=84/upcoming=-1/required=84
2013-02-15 16:25:01 INFO Patch completed normally (retailclient_swtor)
2013-02-15 16:25:01 INFO Patching end
2013-02-15 16:25:02 INFO User pressed play (retailclient,en-us,swtor)
2013-02-15 16:25:02 INFO Game successfully launched: F:\Program Files (x86)\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe
2013-02-15 16:25:02 INFO Closed launcher
Would you like cheese and bread to go with that whine

OwenBrooks's Avatar


OwenBrooks
02.15.2013 , 04:39 PM | #7
Run a clean boot something is likely conflicting http://support.microsoft.com/kb/331796

do you run anything like mumble in the background ?

onineko's Avatar


onineko
02.15.2013 , 04:58 PM | #8
no i dont load any voip till after i am in game
no problems found as far as back ground programs
sabertooth mb
i-7 950
12gigs ram
60gig ssd boot drive
1tb drive for programs
pwr 1050hx by corsair
water cooled cpu
660ti video card
Would you like cheese and bread to go with that whine

OwenBrooks's Avatar


OwenBrooks
02.15.2013 , 05:07 PM | #9
See if the below does anything, I run a sabretooth here as well with 670gtx, post up a dxdiag if the below fails.
firewall can cause this issue as well, either on the computer or router.

•Press the [Windows] Key + [R] at the same time. (The [Windows] key is the key with the Windows icon on it)
•Copy the following in to the text box and press ok: %localappdata%\swtor\swtor\settings
•Open the client_settings.ini file and ensure the following are displayed within, or edit/add if so required:
•Fullscreen = false
•D3DFullScreen = false
•RefreshRate = 60

•Save and close the file.
•Start the game as normal.
•Change graphic settings within the game as desired.

onineko's Avatar


onineko
02.15.2013 , 08:25 PM | #10
well i get to windowed load screen but still get c 5 error
just installed all new graphics drivers just to be safe
it keeps doing repairs and doesn't seem to fix anything
starts out only 2 then restarts after fixing and will say 12 to 16 files need fixing
Would you like cheese and bread to go with that whine