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OK Bioware, what's with the lag and crashes??

STAR WARS: The Old Republic > English > Customer Service
OK Bioware, what's with the lag and crashes??
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OwenBrooks's Avatar


OwenBrooks
02.28.2013 , 08:06 AM | #1211
Quote: Originally Posted by Radagastimus View Post
There is no V-sinc on as it often makes issues and i dont see the need to turn it on.

Also i never play in window exepth EVE where i often have 3 clients on at same time

One thing i have noted that ALSO this SWTOR site often does not work when i get DC, every other page work tho, no matter where it is assumably hosted.

Anyone know if EU servers are located physically in EU or are these connections going overseas to united States?
well vsynch can be ruled out

the EU servers are in Europe, if you are getting 60ish ping times then network latency should not be the cause.

the point you make about the swtor website not working is interesting on a DC, will have to think on possible causes for that, as they are different sites.

OwenBrooks's Avatar


OwenBrooks
02.28.2013 , 08:12 AM | #1212
As an easy thing to try can you delete the DiskCacheArena file located :\Program Files (x86)\Electronic Arts\BioWare\Star Wars-The Old Republic\swtor it will re-create on startup

What sort of computer do you have ? a dxdiag would be handy to get an idea.

Sithcreep's Avatar


Sithcreep
02.28.2013 , 08:13 AM | #1213
Quote: Originally Posted by OwenBrooks View Post
well vsynch can be ruled out

the EU servers are in Europe, if you are getting 60ish ping times then network latency should not be the cause.

the point you make about the swtor website not working is interesting on a DC, will have to think on possible causes for that, as they are different sites.
Owen who are you anyway? BWs chosen herald of the Evangelium or what? Last time I checked I was paying my subscription to Bioware and not some random guy from Australia. I want them to fix my problem, because its their friggin job

Quote: Originally Posted by Radagastimus View Post
There is no V-sinc on as it often makes issues and i dont see the need to turn it on.

Also i never play in window exepth EVE where i often have 3 clients on at same time

One thing i have noted that ALSO this SWTOR site often does not work when i get DC, every other page work tho, no matter where it is assumably hosted.

Anyone know if EU servers are located physically in EU or are these connections going overseas to united States?
Confirmed, same here. Kinda verifies my initial assumption that something is pretty messed up with the BW servers and not my IT infrastructure
Quote: Originally Posted by Darkabysslord View Post
Panda ??? who is this Panda U speak of Carl.

Radagastimus's Avatar


Radagastimus
02.28.2013 , 08:25 AM | #1214
Nah, im absolutely sure there is nothing wrong here. In the other hand i may just assume so since i have so long experience about computers and networks in general so arrogance mayhaps Still i think it must be something in the route between my ISP network which seems unlikely since there is no problems anywhere else unless BW servers use speacial communication routes that is highly unlikely.

I need to try and look at my firewall if i should add some new holes to that which i would like to avoid.
“Named must your fear be before banish it you can.”

-Master Yoda

OwenBrooks's Avatar


OwenBrooks
02.28.2013 , 08:26 AM | #1215
Quote: Originally Posted by Radagastimus View Post
Nah, im absolutely sure there is nothing wrong here. In the other hand i may just assume so since i have so long experience about computers and networks in general so arrogance mayhaps Still i think it must be something in the route between my ISP network which seems unlikely since there is no problems anywhere else unless BW servers use speacial communication routes that is highly unlikely.

I need to try and look at my firewall if i should add some new holes to that which i would like to avoid.
A pathping to the server would be useful info

Radagastimus's Avatar


Radagastimus
02.28.2013 , 08:31 AM | #1216
Quote: Originally Posted by OwenBrooks View Post
A pathping to the server would be useful info
Pathpiung is problematic since there are several IP adresses for each TOR server plus it also may lead to false assumptions and blame wrong parts of the network. To truly get it solved that way it should be tracerouted several times to see what routes are used with different IP adresses and also routes may change.

Anyway i better do that firewall thrill at this point as i have not opened any ports for TOR but then again i have not opened any ports to anything else either unless i know specific IP adress i can allow access to. I only use static port mappiung for running game servers.
“Named must your fear be before banish it you can.”

-Master Yoda

OwenBrooks's Avatar


OwenBrooks
02.28.2013 , 08:34 AM | #1217
Quote: Originally Posted by Radagastimus View Post
Pathpiung is problematic since there are several IP adresses for each TOR server plus it also may lead to false assumptions and blame wrong parts of the network. To truly get it solved that way it should be tracerouted several times to see what routes are used with different IP adresses and also routes may change.

Anyway i better do that firewall thrill at this point as i have not opened any ports for TOR but then again i have not opened any ports to anything else either unless i know specific IP adress i can allow access to. I only use static port mappiung for running game servers.
Netstat -n -p tcp -b | more
You will see a line like this one (depending on SWTOR):•TCP XXX.XX.XX.XX:***** YY.YYY.YYY.YY:**** ESTABLISHED ZZZZ [swtor.exe]
•The X is your local IP address.
•The Y is the address of the server you are connecting to.

Problem with tracert and pathping is it does not show the return route, this is a good doc on interpreting tracerts
http://www.nanog.org/meetings/nanog4...eroute_N45.pdf

an appropriate looking glass will show you your return path once the forward path is known.

Radagastimus's Avatar


Radagastimus
02.28.2013 , 09:27 AM | #1218
Here you go. I intentionally leave the first few lines away. They concern my internal network and nearest switch station.

Also note that this is for launcher exe since i cannot log in at moment but i assume account/Dl/launcher server is located in the same adress/place as the server for game so the route should be somewhat same. Route however may change due circumstances along the route so thats not accurate either.

This is as much as im willing to investigate route between ISP and BW servers as there is not much they can do if problem is outside their facilities.



3 15ms 23/ 100 = 23% 2/ 100 = 2% s35-1.alueverkko.ssp.fi [xx.xxx.xx.x] 0/ 100 = 0% |

4 17ms 21/ 100 = 21% 0/ 100 = 0% 87.236.154.48] 3/ 100 = 3% |

5 16ms 25/ 100 = 25% 1/ 100 = 1% l-153-200.ip.fne.fi [87.236.153.200] 0/ 100 = 0% |

6 20ms 29/ 100 = 29% 5/ 100 = 5% ae4-100.RT.HMO.HKI.FI.retn.net [87.245.248.161] 0/ 100 = 0% |

7 44ms 27/ 100 = 27% 3/ 100 = 3% ae5-6.RT.TC2.AMS.NL.retn.net [87.245.233.254] 0/ 100 = 0% |

8 --- 100/ 100 =100% 76/ 100 = 76% br01.ams1.tfbnw.net [195.69.145.115] 0/ 100 = 0% |

9 55ms 24/ 100 = 24% 0/ 100 = 0% ae1.bb01.ams2.tfbnw.net [31.13.29.86] 5/ 100 = 5% |

10 52ms 29/ 100 = 29% 0/ 100 = 0% ae3.bb01.lhr2.tfbnw.net [31.13.30.99] 0/ 100 = 0% |

11 --- 100/ 100 =100% 71/ 100 = 71% ae19.bb01.iad2.tfbnw.net [74.119.78.182] 0/ 100 = 0% |

12 208ms 33/ 100 = 33% 4/ 100 = 4% ae8.bb05.prn1.tfbnw.net [31.13.25.146] 0/ 100 = 0% |

13 211ms 29/ 100 = 29% 0/ 100 = 0% ae9.dr02.prn1.tfbnw.net [204.15.23.239] 71/ 100 = 71% |

14 --- 100/ 100 =100% 0/ 100 = 0% po1021.csw01b.prn1.tfbnw.net [74.119.79.55]
“Named must your fear be before banish it you can.”

-Master Yoda

Radagastimus's Avatar


Radagastimus
02.28.2013 , 09:47 AM | #1219
Here it is when the game is running (Not that one using port 80)

3 15ms 30/ 100 = 30% 13/ 100 = 13% s35-1.alueverkko.ssp.fi [xx.xx.xx.xx] 0/ 100 = 0% |
4 16ms 30/ 100 = 30% 13/ 100 = 13% 87.236.154.48 0/ 100 = 0% |
5 18ms 20/ 100 = 20% 3/ 100 = 3% hls-b4-link.telia.net [213.248.89.137] 0/ 100 = 0% |
6 30ms 17/ 100 = 17% 0/ 100 = 0% s-bb2-link.telia.net [213.155.133.78] 9/ 100 = 9% |
7 41ms 33/ 100 = 33% 7/ 100 = 7% hbg-bb2-link.telia.net [213.248.64.38] 0/ 100 = 0% |
8 71ms 36/ 100 = 36% 10/ 100 = 10% ldn-bb2-link.telia.net [80.91.247.231] 0/ 100 = 0% |
9 67ms 30/ 100 = 30% 4/ 100 = 4% dln-b3-link.telia.net [213.155.136.5] 0/ 100 = 0% |
10 62ms 26/ 100 = 26% 0/ 100 = 0% bioware-ic-147167-dln-b3.c.telia.net [80.239.192.82]1/ 100 = 1% |
11 67ms 28/ 100 = 28% 1/ 100 = 1% 159.153.72.46 0/ 100 = 0% |
12 63ms 27/ 100 = 27% 0/ 100 = 0% 159.153.78.15
Trace complete.
“Named must your fear be before banish it you can.”

-Master Yoda

OwenBrooks's Avatar


OwenBrooks
02.28.2013 , 10:01 AM | #1220
Radagastimus

Can you please show these to your ISP your issue is either on your side of your ISP or your link to your ISP.

Please humor me and show them these results.

Edit - 30% packet loss consistant from hop 3 (I can only presume this shows on hops 1 and 2 as well) is not good under any circumstances.

Yes not the port 80 one the server uses in the 20000-30000 range

If you play wireless try a wired connection and see if the loss is the same.