Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Funds deducted from account but CCoins not in account

STAR WARS: The Old Republic > English > Customer Service
Funds deducted from account but CCoins not in account
First BioWare Post First BioWare Post

Lakitus's Avatar


Lakitus
03.09.2014 , 02:32 AM | #301
Hi, yesterday I bought a prepaid card cartel coin of 2400, I entered the code but not the 2,400 coin I have not got to the game, what should I do? I spent 15 is hope that this problem will be solved

Poloqu's Avatar


Poloqu
03.10.2014 , 10:55 AM | #302
Greetings

Today I updated the time of my subscription. I bought the non-reccuring one.
The problem is that I havent recieved the monthly grant of 525 cartel coins.
(When I bought the sub for 1st time, coins were added within couple minutes.)

Should I wait for longer time? Or there some issue with that?

Thanks for answers
Best regards
Polok

GreenRogue's Avatar


GreenRogue
06.01.2014 , 02:42 PM | #303
Bought the 14500 Cartel Coin package order number 1451016859 and still haven't been credited to my account. Deducted the money out of my bank account made the purchase through paypal have an order number from paypal also. This transaction doesn't show up in the ledger on my account though.

Foiris's Avatar


Foiris
06.01.2014 , 03:18 PM | #304
Just paid for 1050 coins but looks like I was charged 9.99 twice from my bank account. (game site logged out on the first order and I had to do it again) Still no coins in the game or showing up i the account.

Only got a receipt in email for one of the orders... Order Number: 1451393796
If I'm spending $20, then you might as well give me 2400 points for a $19.99 transaction.

Thanks.

randomzdude's Avatar


randomzdude
06.01.2014 , 03:22 PM | #305
Purchased 5500 coins, order #1451357279
Been about an hour now and still no coins. Funds were deducted from my bank.

reflow's Avatar


reflow
06.01.2014 , 03:25 PM | #306
I already wrote on a different thread but I'm just gonna write it here once more with the order numbers.
order no: 1451135498 & 1451129249 (1050cc each)

Count_Joeku's Avatar


Count_Joeku
06.01.2014 , 04:06 PM | #307
Purchased 2400 cartel coins for $19.99. Order Number: 1451347114. Money is out, but no coins

Wintermist's Avatar


Wintermist
06.01.2014 , 04:10 PM | #308
1451368571 - 5500 CC. Money drawn and no CC in game.
Hand Disinfection.

Meistarinn's Avatar


Meistarinn
06.01.2014 , 05:05 PM | #309
1451384940 - 2400 CC. Purchased and no CC in game
slice and dice

The_jackhack's Avatar


The_jackhack
06.01.2014 , 05:06 PM | #310
I just purchased 5500 cc and they have not been added to my account but the funds were deducted from my bank.

Order n 1451479434