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Funds deducted from account but CCoins not in account

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Funds deducted from account but CCoins not in account
First BioWare Post First BioWare Post

Akeraz's Avatar

01.24.2013 , 07:54 AM | #21
Same issue here

Order number 961123721
Brought 5500 coins, not gone through.

Really wanted that new speeder for my marauder too.

antzee's Avatar

01.24.2013 , 07:58 AM | #22
Date: 24 Jan 2013 13:55 GMT


2400 coins.

SchultzBurgeR's Avatar

01.24.2013 , 08:06 AM | #23
2400 cartel coins at around 13:10 GMT

I've received a confirmation email and my credit card has been charged but nothing added to account.

Order number: 961096990

jazzyfae's Avatar

01.24.2013 , 08:24 AM | #24
Having the same issue. Just purchased 5500 cc. Bank account has been charged but no coins..

Order Number: 961165198

Server: Jedi Covenant
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Furioux's Avatar

01.24.2013 , 08:25 AM | #25
same issue !

purchased 2400 cartel coins, and none recieved.

Order Number: 961137144

SERVER: The red eclipse

Dellerton's Avatar

01.24.2013 , 08:40 AM | #26
Same problem here, i bought 2 batches of 2400

the invoice numbers are:-


Never had this problem before, but pretty worried as it involves my rl money and not just a virtual time investment.

Kranith's Avatar

01.24.2013 , 08:41 AM | #27
Server: The Red Eclipse

I have made two Cartel Coin puchases, my debit card has been billed but no points have hit my account. Details below.

Order Number: 961176590 - 2400 coins

Order Number: 961176948 - 5500 coins

Mausen's Avatar

01.24.2013 , 08:47 AM | #28
I have been in contact with Customer Support via Phone ... also an expense since you guys removed the Toll Free numbers for use for us outside UK/US ... awesome to get a phone bill as well. Please bring back the Toll Free number usable via Skype!

Anyway, according to the agent I got a hold of after about 40 minutes of expensive waiting, there is a major problem with the system at this time, some people get their coins instantly, some after 15 minutes, and some after 2-3 hours.
I was told to call again tomorrow if my Cartel Coins hadn't shown up.

They just have, with a 2 hour delay since purchase. So. Patience people

SoleMac's Avatar

01.24.2013 , 08:47 AM | #29
Coins arrived a few minutes ago. Just like last week it took ~3 hours to finally get them..

Dellerton's Avatar

01.24.2013 , 08:49 AM | #30
Quote: Originally Posted by SoleMac View Post
Coins arrived a few minutes ago. Just like last week it took ~3 hours to finally get them..
let's hope we all get ours too eh and im happy for you