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Dont Receive Additional Monthly Cartel Coins

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Dont Receive Additional Monthly Cartel Coins
First BioWare Post First BioWare Post

Caminari's Avatar

01.31.2013 , 08:55 AM | #501
Quote: Originally Posted by Ceyvel View Post
So I don't understand all the fuss about it. Not to mention all those threats in the topic about suing Bioware, or quitting the game. Gosh, it's plain pathetic, yet people don't see that behind their overblown frustration.
It's a matter of principal for me. It may seem pathetic to you, but to me the customer service has been so bad, so often, that it's no longer something I'm willing to pay for, however little the cost.
Compensation over this, even if only $6-$10 worth, would show they're trying to do more than the absolute minimum they can get away with. Again, it's principal more than value.
"Relativity applies to physics, not ethics."~Albert Einstein

Ansalem's Avatar

01.31.2013 , 10:53 AM | #502
Where is the love Bioware? Another month of frustrating your customers with more delays. 7 days late last month 13 days late this month that is ridiculous thats 20 days of frustration. Where is the compensation for your mistakes? We get that there is some major error with your system, but having your most loyal customers sit there waiting for their coins this long without some form of compensation is pretty bad. They are frustrated to the point where an apology isnt enough and if you want to keep your customers you better start treating them like actual customers instead of behaving like the DMV, closing your window, going on break, and ignoring the problem.

johnnyreece's Avatar

01.31.2013 , 10:53 AM | #503
Got mine yesterday. Got the regular monthly allottment. No more; no less. Thanks!
Neldiahr, Sith Sorcerer Gibsenne, Imperial Operative
Neldienne, Powertech Smash'Kitteh, Meowauder

Mayeh's Avatar

01.31.2013 , 11:29 AM | #504
Got my coins finally, life is good again.

Jamael's Avatar

01.31.2013 , 12:40 PM | #505
I got mine, thank you

lunario's Avatar

01.31.2013 , 02:04 PM | #506
got mine too yesterday .)

TheSkate's Avatar

01.31.2013 , 02:14 PM | #507
Received my January Cartel Coins yesterday (should have been between the 16th-18th) as a Customer Service Grant. Just hope I get my February coins when I am supposed to in 2.5 weeks.
"Blah blah blah, yackity smackity, and a nice cold glass of orange juice"
Hugh Tasmanian Devil

QuaDaJun's Avatar

01.31.2013 , 03:02 PM | #508
I have been hoping this would be resolved by now, but please add my name to those who have not received my month subscription Cartel coins. I received my security key coins on the 14th, but nothing else.

Please look into this and hopefully this issue will be cleared up.
It would do some good if the team would either email or publicly address their customers. We are adults, if there is an issue just explain it and keep your customers in the loop.
Thank you for your time.

Tatile's Avatar

01.31.2013 , 03:03 PM | #509
I appear to have additional coins, but no confirmation email. Am I going mad, or is this normal?

Master_Nate's Avatar

01.31.2013 , 03:05 PM | #510
Was billed on the 19th and finally received my coins yesterday sometime. I did not call the support line but did open a ticket through the site and in game.

I received a response that I would receive my coins within 7-10 days and they did actually come through.
Prophecy of the Five