Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Dont Receive Additional Monthly Cartel Coins

STAR WARS: The Old Republic > English > Customer Service
Dont Receive Additional Monthly Cartel Coins
First BioWare Post First BioWare Post

Frosteee's Avatar


Frosteee
01.25.2013 , 04:38 PM | #271
Quote: Originally Posted by Slowpokeking View Post
I called them and got it,

pls call them if you want your CC.
That is stupid that you NEED to call them to get your CC. This is just getting ridiculous.

Angror's Avatar


Angror
01.25.2013 , 04:39 PM | #272
Quote: Originally Posted by Slowpokeking View Post
I called them and got it,

pls call them if you want your CC.
Id like to know how you did that i tried the same thing and was told the department that i needed to talk to was gone for the night.
Im part of Generation X the generation that was supose to wreck it all. Sure glad thats where i am instead of Generation Y - as in Why cant i just have that without doing anything for it.

Slowpokeking's Avatar


Slowpokeking
01.25.2013 , 04:44 PM | #273
Quote: Originally Posted by Angror View Post
Id like to know how you did that i tried the same thing and was told the department that i needed to talk to was gone for the night.
They said they will send me to a specialist, then put me on hold for an hour after that I gave the specialist the code they gave on the phone, they then added the coin to my acc.

Angror's Avatar


Angror
01.25.2013 , 04:46 PM | #274
Quote: Originally Posted by Slowpokeking View Post
They said they will send me to a specialist, then put me on hold for an hour after that I gave the specialist the code they gave on the phone, they then added the coin to my acc.
So i should waste more money on a long distance call then what the coins are worth in value? Almost seems like a good idea.
Im part of Generation X the generation that was supose to wreck it all. Sure glad thats where i am instead of Generation Y - as in Why cant i just have that without doing anything for it.

UltraManDingo's Avatar


UltraManDingo
01.25.2013 , 04:58 PM | #275
Please add me to the list. I haven't gotten my monthly stipend either.
ManDingoCC6901... The Ultra
═══=|€═══════════════

JovethGonzalez's Avatar


JovethGonzalez
01.25.2013 , 05:06 PM | #276 Click here to go to the next staff post in this thread. Next  
Thanks everyone for letting us know that you have not yet received your Complimentary Cartel Coins.

We are aware that some players did not receive their subscriber reward Cartel Coins as expected this month, we’ve escalated this to our development team who are currently investigating the issue and who will make corrections to all affected accounts.

We’ve been advised that all players awaiting their grant should receive the coins due to them in the next 7 to 10 days.

Please accept our apologies for the delay in receiving your coins.

Thank you for your patience and understanding.

KHauser's Avatar


KHauser
01.25.2013 , 05:07 PM | #277
Still waiting on my coins. Don't understand how this could all of a sudden just break seemed to work fine the last 3 months and now it just up and breaks. Nice Job Bioware.

Caminari's Avatar


Caminari
01.25.2013 , 05:25 PM | #278
Quote: Originally Posted by JovethGonzalez View Post
Thanks everyone for letting us know that you have not yet received your Complimentary Cartel Coins.

We are aware that some players did not receive their subscriber reward Cartel Coins as expected this month, we’ve escalated this to our development team who are currently investigating the issue and who will make corrections to all affected accounts.

We’ve been advised that all players awaiting their grant should receive the coins due to them in the next 7 to 10 days.

Please accept our apologies for the delay in receiving your coins.

Thank you for your patience and understanding.
7-10 days?
So... we'll be getting our January coins, in February? Will this then delay our February coins? I expect it will.
And no sort of compensation at all for not delivering the service you're selling in a timely fashion, I assume?
"Relativity applies to physics, not ethics."~Albert Einstein
╬╬╬╬╬°¯°█|██████████████████████████████)

CRAIGEMARSHALL's Avatar


CRAIGEMARSHALL
01.25.2013 , 05:29 PM | #279
have not received monthly CC yet , nor have i received my 500 for for having a referred friend subscribe( over two months ago)

Glzmo's Avatar


Glzmo
01.25.2013 , 05:37 PM | #280
Quote: Originally Posted by JovethGonzalez View Post
Thanks everyone for letting us know that you have not yet received your Complimentary Cartel Coins.

We are aware that some players did not receive their subscriber reward Cartel Coins as expected this month, we’ve escalated this to our development team who are currently investigating the issue and who will make corrections to all affected accounts.

We’ve been advised that all players awaiting their grant should receive the coins due to them in the next 7 to 10 days.

Please accept our apologies for the delay in receiving your coins.

Thank you for your patience and understanding.
It might be a good idea to give players a bonus amount of coins for their troubles.