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Dont Receive Additional Monthly Cartel Coins

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Dont Receive Additional Monthly Cartel Coins
First BioWare Post First BioWare Post

Dampylle's Avatar

01.25.2013 , 11:55 AM | #221
My subscription billed on the 15th and I still have not received my monthly coins 10 days later. I understand there is a bit of leeway in terms of a few days but this has been over a week and is at this point also 4-5 days beyond the 30 day mark from my last grant.

Dainter's Avatar

01.25.2013 , 12:08 PM | #222
Adding my name to the list of accounts that STILL haven't received their monthly CC's even after maintenance and a few days of waiting.

Got my security key coins, but not the monthly stipend. What gives??

tcgii's Avatar

01.25.2013 , 12:13 PM | #223
my not have come yet either

Salmonleap's Avatar

01.25.2013 , 12:15 PM | #224
I'm yet another subscriber that has not received the monthly Cartel Coins for January. I should have received them 01/14/2013.

Bugs and glitches happen, so I am usually pretty patient about stuff. However, two or three patches later, the lack of apparent rectification of this is issue is almost a textbook case of how to bungle customer relations. At this point, waiting for a technical fix probably isn't good enough. The CSRs should be manually adding coins to each subscriber account that files a bug on this issue. I wouldn't be surprised to learn that the CSRs actually don't have the authority to do that, but that in itself is another textbook blunder.
Beware of he who would deny you access to information, for in his heart he dreams himself your master.

Moreover, Malavai Quinn must be destroyed.

Witnezz's Avatar

01.25.2013 , 12:20 PM | #225

25 Days late and counting
--== 1020 ==--
--= 367 =--

bigcheeseuk's Avatar

01.25.2013 , 12:30 PM | #226
Still no joy after 6 days.

Dowd's Avatar

01.25.2013 , 12:31 PM | #227
11 days and counting.

SickTag's Avatar

01.25.2013 , 12:37 PM | #228
still n o coins after maint.

SickTag's Avatar

01.25.2013 , 12:39 PM | #229
feels like a ploy to delay our coins so we have to buy new ones to get the new mount, content, etc... :/ So, who do you report when the game company is trolling you? guess I should call my friend at Game Informer

racingspacecadet's Avatar

01.25.2013 , 12:41 PM | #230
No monthly allotment here either. Got the 100 for the security key, but nothing else.