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Just got off phone with support about purchases not showing up

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Just got off phone with support about purchases not showing up

MalVihedron's Avatar

01.19.2013 , 05:33 PM | #1
So I just got through with a billing specialist on the phone and he tried a few things to figure out why I was not upgraded to Subscriber status after having subscribed earlier this morning. This issue, along with the issue of Cartel Coin purchases, has been experienced by several others posting in this thread.

After trying several things, he concluded that it needed to be passed along to a specialist. They will be in the office after 2:00 AM Eastern tonight. That's only 11 PM for me, so I'll call back then and see what we can figure out if the issue persists.

The agent on the phone did reiterate that since the purchase had gone through, as with others who have been posting, there is indeed a chance that these coins and subscriptions might come through after a delay. He recommended checking every hour or so to see if there was a change in my status.

I'll do this (maybe not quite every hour, but routinely) and if it's not fixed, call again after the approved time. I'll post updates here for others dealing with this issue.

Please post if you are one of those who is waiting on a purchase to come through and it actually does. It would be a sign that the rest of us might expect our purchases to arrive soon.

On a side note, since my subscription begins today, if there are any devs or anyone else who knows who reads this, what can I do to be reimbursed the days of my subscription that I'm paying for but unable to receive? At this point it's only been 5 or so hours, but since I'm new here, it does give rise to the question of what happens when your subscription timer has been activated yet your subscription has not (which is exactly the issue here. On the Billing side, I'm subscribed, on the game side I'm not to be specific, so the billing cycle is on schedule to reoccur 30 days from today despite the fact the game has not started to award me subscriber benefits).

Good gaming!

Mal - V'os (Don't know what my main will be yet)

chocoboo_knight's Avatar

01.19.2013 , 10:19 PM | #2
Hey. Having and posted about the same problem. From what i have heard you could ask for an extension. Yeah it sucks and it a big problem if it runs over into next month and money keeps leaving our accounts. Thinking of reading the terms to see if there's some loop hole to help get the money back. Sadly i fear they've covered that.

nannairis's Avatar

01.19.2013 , 10:26 PM | #3
Im also with this problem and will be waiting for updates, its kinda complicated for me to be calling to the support center as I may not speak english very well, so I'll be avoiding as much as I can. Thank you for being so kind to share with us !

Oreogasm's Avatar

01.19.2013 , 10:30 PM | #4
I'm having the same problem too. I'm new to SWTOR and already disliking the experience.

Joeyb's Avatar

01.19.2013 , 11:13 PM | #5
I am not new to SWTOR, but I am indeed having the same issue. Payed for subscription, doesn't show up, currently I am just waiting it out to see it it's just a delay.

MalVihedron's Avatar

01.19.2013 , 11:18 PM | #6
I'm still not showing up as subscribed as of this writing. They said the specialists will be there in less than 2 hours. I will call and see what happens and post back.


jarshr's Avatar

01.19.2013 , 11:36 PM | #7
same for me, been 2 hours since i spent $80AUD....wth someone fix this now!

Aequitasyo's Avatar

01.19.2013 , 11:44 PM | #8
Iam also having the same issue. Bought $10 in cartel coins and they wont show up. Sat on hold for 30 mins with SWTOR and gave up after that. Ill be checking back on this forum to see any other changes its been 2 hours for me so far.

discp's Avatar

01.20.2013 , 12:26 AM | #9
yeah im with u oreogasm. bought the premmy hoping to see the difference between p2p and f2p, and theres no difference

Aequitasyo's Avatar

01.20.2013 , 12:28 AM | #10
Quote: Originally Posted by discp View Post
yeah im with u oreogasm. bought the premmy hoping to see the difference between p2p and f2p, and theres no difference
There is a difference. They have a list on the differences but with the issues they're having between f2p, prefer, and the cartel market it's effecting everyone