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CAN NOT RESUB. Website showing error

STAR WARS: The Old Republic > English > Customer Service
CAN NOT RESUB. Website showing error
First BioWare Post First BioWare Post

paowee's Avatar


paowee
01.18.2013 , 01:21 PM | #1
I have a couple of days left in my subscription. I'm fairly sure my sub hasn't run out yet. anyway these happened just now when i was tweaking around MY ACCOUNT:

Quote:
"Could not retrieve security questions.
There has been a disturbance in the force.
There has been a disturbance in the force.

You must set up your security questions before continuing."
Error messages appear when i click my subscription time and click on security questions. I hope this is just some problem with the website because I want to be able to play later and also re-SUB. i can't resub because the Subscription link is showing those errors above.

Ive never had these errors before. I still have time in my sub, and i've been playing since launch. Also i did not mess around with secruity questions or settings whatsoever.

Quote:
"Could not retrieve security questions.
My Account

Get ready to play!

We're unable to determine your play status at this time.

Double-check that your account information for Star Wars™: The Old Republic™ is complete: your security questions have been set, your contact information is updated, and your Product Registration Code or Game Time Code has been redeemed.

Your subscription and security key information can also be confirmed below. We encourage all of you to take advantage of this added security feature, but it is not a mandatory step before downloading the Game Client."
Republic < Intrepid > The Harbinger slinger sage vanguard dps
swtorboard.org dps blog.class guides.end-game stuff
16 man | 8 man DPS leaderboards | Galactic Starfighter Records

Bronholz's Avatar


Bronholz
01.18.2013 , 02:38 PM | #2 This is the last staff post in this thread.  
Greetings paowee,

Thanks for contacting us.

What browser are you using? Something you can all try is clearing your browsers cookies & cache. Have you tried a different browser to see if this allows you to re-sub?

Thanks for your patience.
Bronholz | BioWare Customer Service – Forum Support

paowee's Avatar


paowee
01.19.2013 , 06:20 AM | #3
Quote: Originally Posted by Bronholz View Post
Greetings paowee,

Thanks for contacting us.

What browser are you using? Something you can all try is clearing your browsers cookies & cache. Have you tried a different browser to see if this allows you to re-sub?

Thanks for your patience.
thx for your help. it works now! resubbing
Republic < Intrepid > The Harbinger slinger sage vanguard dps
swtorboard.org dps blog.class guides.end-game stuff
16 man | 8 man DPS leaderboards | Galactic Starfighter Records