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Game won't login

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MilanoChris's Avatar


MilanoChris
01.10.2013 , 11:53 AM | #1
Type in details to launcher, all good, game launches then sits there on the loading screen. I've tried loads of times now. I've also tried fixlauncher.

Beesodd's Avatar


Beesodd
01.10.2013 , 11:57 AM | #2 Click here to go to the next staff post in this thread. Next  
Hi MilanoChris,

This indicates a connection error between the game client and the server.

This is usually caused by security software, and adding & removing the game and launcher to your firewall and anti-virus should help in getting this resolved.

We also have a report that a recent Windows update has changed some settings of at least one player's security software, so it's worth checking yours for any changes, too.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

MilanoChris's Avatar


MilanoChris
01.10.2013 , 11:59 AM | #3
I've tried with my firewall and AV off, same issue.

Cerimon's Avatar


Cerimon
01.10.2013 , 12:18 PM | #4 This is the last staff post in this thread.  
MilanoChris,

Please perform a Clean boot of Windows 7/8/Vista or Windows XP and then try to launch the game while booted in this clean mode. A clean boot will ensure there is no software interfering with your game connectivity.

If the problem persists please post your most recent launcher log so we can see what is going on.

Thanks.

Cerimon | BioWare Customer Service - Forum Support

MilanoChris's Avatar


MilanoChris
01.10.2013 , 12:21 PM | #5
Already tried, launcher log states the game launches.

Code:
2013-01-10 18:14:18 INFO   File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=1/10/2013 17:57:8, written=7/26/2012 19:54:2
2013-01-10 18:14:18 INFO   -----------------------------(0)-----------------------------
2013-01-10 18:14:19 INFO   SpecsHash=3789777418.3388920692
2013-01-10 18:14:20 INFO   Starting patcher patch
2013-01-10 18:14:20 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-01-10 18:14:20 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-01-10 18:14:20 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2013-01-10 18:14:20 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2013-01-10 18:14:20 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2013-01-10 18:14:20 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2013-01-10 18:14:20 INFO   Patch completed normally (patcher)
2013-01-10 18:14:20 INFO   Patching end
2013-01-10 18:14:20 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-01-10 18:14:20 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-01-10 18:14:20 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-01-10 18:14:20 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-01-10 18:14:20 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-01-10 18:14:20 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-01-10 18:14:20 INFO   Patch completed normally (eualas)
2013-01-10 18:14:20 INFO   Patching end
2013-01-10 18:14:23 INFO   User logs in.
2013-01-10 18:14:23 INFO   Auto patch is starting...
2013-01-10 18:14:23 INFO   Chosen environment is swtor
2013-01-10 18:14:23 INFO   Starting patch of product retailclient_swtor
2013-01-10 18:14:23 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-01-10 18:14:23 INFO   Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )
2013-01-10 18:14:23 INFO   Manifest Loaded: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:14:23 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2013-01-10 18:14:23 INFO   ManifestState=Dependency: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:14:23 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-01-10 18:14:23 INFO   Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )
2013-01-10 18:14:24 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-01-10 18:14:24 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-01-10 18:14:24 INFO   This environment patches assets.
2013-01-10 18:14:24 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2013-01-10 18:14:24 INFO   ManifestState=Dependency: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:14:24 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-01-10 18:14:24 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )
2013-01-10 18:14:24 INFO   Manifest Loaded: assets_swtor_main, current=97/upcoming=-1/required=97
2013-01-10 18:14:24 INFO   ManifestState=Complete: assets_swtor_main, current=97/upcoming=-1/required=97
2013-01-10 18:14:24 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_en_us.patchmanifest
2013-01-10 18:14:24 INFO   ManifestState=Dependency: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:14:24 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-01-10 18:14:24 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_en_us.patchmanifest (159.153.92.50 )
2013-01-10 18:14:24 INFO   Manifest Loaded: assets_swtor_en_us, current=99/upcoming=-1/required=99
2013-01-10 18:14:24 INFO   ManifestState=Complete: assets_swtor_en_us, current=99/upcoming=-1/required=99
2013-01-10 18:14:24 INFO   ManifestState=GetManifest: retailclient_swtor, current=-1/upcoming=-1/required=79
2013-01-10 18:14:24 INFO   Manifest Loaded: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:14:24 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2013-01-10 18:14:24 INFO   ManifestState=Dependency: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:14:24 INFO   ManifestState=GetManifest: movies_en_us, current=-1/upcoming=-1/required=2
2013-01-10 18:14:24 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-01-10 18:14:24 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-01-10 18:14:24 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2013-01-10 18:14:24 INFO   ManifestState=Dependency: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:14:24 INFO   ManifestState=GetManifest: assets_swtor_main, current=-1/upcoming=-1/required=97
2013-01-10 18:14:24 INFO   Manifest Loaded: assets_swtor_main, current=97/upcoming=-1/required=97
2013-01-10 18:14:24 INFO   ManifestState=Complete: assets_swtor_main, current=97/upcoming=-1/required=97
2013-01-10 18:14:24 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_en_us.patchmanifest
2013-01-10 18:14:24 INFO   ManifestState=Dependency: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:14:24 INFO   ManifestState=GetManifest: assets_swtor_en_us, current=-1/upcoming=-1/required=99
2013-01-10 18:14:24 INFO   Manifest Loaded: assets_swtor_en_us, current=99/upcoming=-1/required=99
2013-01-10 18:14:24 INFO   ManifestState=Complete: assets_swtor_en_us, current=99/upcoming=-1/required=99
2013-01-10 18:14:24 INFO   ManifestState=Complete: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:14:24 INFO   Patch completed normally (retailclient_swtor)
2013-01-10 18:14:24 INFO   Patching end
2013-01-10 18:14:25 INFO   User pressed play (retailclient,en-us,swtor)
2013-01-10 18:14:25 INFO   Game successfully launched: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\RetailClient\swtor.exe
2013-01-10 18:14:25 INFO   Closed launcher
Is one of many examples.

MilanoChris's Avatar


MilanoChris
01.10.2013 , 01:01 PM | #6
Here's another, just tried after a reboot.

Code:
2013-01-10 18:56:35 INFO   File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=1/10/2013 17:57:8, written=7/26/2012 19:54:2
2013-01-10 18:56:35 INFO   -----------------------------(0)-----------------------------
2013-01-10 18:56:36 INFO   SpecsHash=3789777418.3388920692
2013-01-10 18:56:36 INFO   Starting patcher patch
2013-01-10 18:56:36 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-01-10 18:56:36 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-01-10 18:56:36 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2013-01-10 18:56:36 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2013-01-10 18:56:36 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2013-01-10 18:56:36 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2013-01-10 18:56:36 INFO   Patch completed normally (patcher)
2013-01-10 18:56:36 INFO   Patching end
2013-01-10 18:56:36 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-01-10 18:56:36 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-01-10 18:56:37 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-01-10 18:56:37 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-01-10 18:56:37 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-01-10 18:56:37 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-01-10 18:56:37 INFO   Patch completed normally (eualas)
2013-01-10 18:56:37 INFO   Patching end
2013-01-10 18:56:41 INFO   User logs in.
2013-01-10 18:56:41 INFO   Auto patch is starting...
2013-01-10 18:56:41 INFO   Chosen environment is swtor
2013-01-10 18:56:41 INFO   Starting patch of product retailclient_swtor
2013-01-10 18:56:41 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-01-10 18:56:41 INFO   Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )
2013-01-10 18:56:41 INFO   Manifest Loaded: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:56:41 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2013-01-10 18:56:41 INFO   ManifestState=Dependency: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:56:41 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-01-10 18:56:41 INFO   Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )
2013-01-10 18:56:41 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-01-10 18:56:41 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-01-10 18:56:41 INFO   This environment patches assets.
2013-01-10 18:56:41 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2013-01-10 18:56:41 INFO   ManifestState=Dependency: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:56:41 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-01-10 18:56:41 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )
2013-01-10 18:56:42 INFO   Manifest Loaded: assets_swtor_main, current=97/upcoming=-1/required=97
2013-01-10 18:56:42 INFO   ManifestState=Complete: assets_swtor_main, current=97/upcoming=-1/required=97
2013-01-10 18:56:42 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_en_us.patchmanifest
2013-01-10 18:56:42 INFO   ManifestState=Dependency: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:56:42 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-01-10 18:56:42 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_en_us.patchmanifest (159.153.92.50 )
2013-01-10 18:56:42 INFO   Manifest Loaded: assets_swtor_en_us, current=99/upcoming=-1/required=99
2013-01-10 18:56:42 INFO   ManifestState=Complete: assets_swtor_en_us, current=99/upcoming=-1/required=99
2013-01-10 18:56:42 INFO   ManifestState=GetManifest: retailclient_swtor, current=-1/upcoming=-1/required=79
2013-01-10 18:56:42 INFO   Manifest Loaded: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:56:42 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2013-01-10 18:56:42 INFO   ManifestState=Dependency: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:56:42 INFO   ManifestState=GetManifest: movies_en_us, current=-1/upcoming=-1/required=2
2013-01-10 18:56:42 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-01-10 18:56:42 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-01-10 18:56:42 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2013-01-10 18:56:42 INFO   ManifestState=Dependency: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:56:42 INFO   ManifestState=GetManifest: assets_swtor_main, current=-1/upcoming=-1/required=97
2013-01-10 18:56:42 INFO   Manifest Loaded: assets_swtor_main, current=97/upcoming=-1/required=97
2013-01-10 18:56:42 INFO   ManifestState=Complete: assets_swtor_main, current=97/upcoming=-1/required=97
2013-01-10 18:56:42 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_en_us.patchmanifest
2013-01-10 18:56:42 INFO   ManifestState=Dependency: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:56:42 INFO   ManifestState=GetManifest: assets_swtor_en_us, current=-1/upcoming=-1/required=99
2013-01-10 18:56:42 INFO   Manifest Loaded: assets_swtor_en_us, current=99/upcoming=-1/required=99
2013-01-10 18:56:42 INFO   ManifestState=Complete: assets_swtor_en_us, current=99/upcoming=-1/required=99
2013-01-10 18:56:42 INFO   ManifestState=Complete: retailclient_swtor, current=79/upcoming=-1/required=79
2013-01-10 18:56:42 INFO   Patch completed normally (retailclient_swtor)
2013-01-10 18:56:42 INFO   Patching end
2013-01-10 18:56:43 INFO   User pressed play (retailclient,en-us,swtor)
2013-01-10 18:56:43 INFO   Game successfully launched: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\RetailClient\swtor.exe
2013-01-10 18:56:43 INFO   Closed launcher

RandellFlagg's Avatar


RandellFlagg
01.10.2013 , 01:21 PM | #7
Im having the exact same proble. I havnt been able to get past splash screen since last night. I have also tried the fix launcher crap and everything else suggested.
Work is the curse of the drinking class.

MilanoChris's Avatar


MilanoChris
01.10.2013 , 01:25 PM | #8
Quote: Originally Posted by RandellFlagg View Post
Im having the exact same proble. I havnt been able to get past splash screen since last night. I have also tried the fix launcher crap and everything else suggested.
Where are you? UK? If so which ISP? I think this is related to the issues yesterday afternoon.

FWIW I'm with BT.

RandellFlagg's Avatar


RandellFlagg
01.10.2013 , 01:27 PM | #9
nope iin US East Coast
Work is the curse of the drinking class.

MilanoChris's Avatar


MilanoChris
01.10.2013 , 01:29 PM | #10
In now.

I logged in, instead of pressing play I went and pressed repair option, rather than pressing fixlauncher from the game directory. it repaired 12 files.