CSR number is no longer Toll Free = You are paying to be on hold!!

Why should I have to use a third party program to save Bioware a bit of cash when I'm calling because of something they screwed up in the first place? Hell, why not tell players to mail a letter instead-that way it will only cost a stamp? Given the usual time between email and reply the letter might even be faster.

Rumor has it EA is buying long distance carriers...

You are not calling the number correctly. You need to dial a 1 before the number, because it is long distance. For instance: 1-312-725-5740 Good Luck!

If the card is giving a decline notice they have to be able to see why that is happening, but Amex is weird (as far as how their systems integrate into processing networks), so even I'll admit I don't understand all their systems. When you talked to Amex did they route you to a specialist or just the normal rep? I know for many issuers that the average joe you talk to on the support line doesn't usually know or have access to actual transaction processing requests and to make any progress you need to be routed to a technical specialist who can actually review the incoming authorization requests.

Its not a gift or debit card? That can cause processing issues too if the transaction pre-auths plus the actual transaction would place the card over limit.

I know its frustrating, its not your fault, but you are the one who has to deal with it, but there is very little a merchant can do if they are getting a decline, its possible Amex isn't setup right in their system, then again if that is the case then all Amex transactions should decline.

Best of luck getting this resolved.

With the recent overnight changes to the toll free CS support, does this not violate Biowares own ToS?
http://www.swtor.com/legalnotices/termsofservice

6. Updates to the Service; Notices.

Terms of Service for new TOR Services and important changes to existing services will be posted at the TOR site. You agree to check here periodically for new information and terms that govern your use of TOR Services. BioWare and LucasArts reserve the right to modify the Terms of Service at any time. Revisions to terms affecting existing TOR Services shall be effective thirty (30) days after posting the new Terms of Service. Terms for new TOR Services are effective immediately. If you do not agree to the new terms, or to any of the terms in this Terms of Service, your only remedy is to not use TOR Services and to cancel your Account or applicable subscriptions.

You'll see, in a month they'll be all "as you can tell by the reduced call volume to our call center, our commitment to quality.... blah blah blah ---<"

With the recent overnight changes to the toll free CS support, does this not violate Biowares own ToS?
http://www.swtor.com/legalnotices/termsofservice

6. Updates to the Service; Notices.

Terms of Service for new TOR Services and important changes to existing services will be posted at the TOR site. You agree to check here periodically for new information and terms that govern your use of TOR Services. BioWare and LucasArts reserve the right to modify the Terms of Service at any time. Revisions to terms affecting existing TOR Services shall be effective thirty (30) days after posting the new Terms of Service. Terms for new TOR Services are effective immediately. If you do not agree to the new terms, or to any of the terms in this Terms of Service, your only remedy is to not use TOR Services and to cancel your Account or applicable subscriptions.

312 is a Chicago area code. So they are spinning off Customer Service to a call center which may or may not have the ability to actually help us?

Why do I suddenly want my Collector's Edition refunded?

www.skype.com/

you're welcome.

god in heaven, this company just cant make a good decision.