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I can hear the game, but i cannot see it

STAR WARS: The Old Republic > English > Customer Service
I can hear the game, but i cannot see it
First BioWare Post First BioWare Post

brianyea's Avatar


brianyea
01.08.2013 , 06:37 PM | #1
Hi i am having a problem trying to play the game. when i click play on my character screen, it loads fine but then it gets stuck on the main SWTOR loading screen. i can actually hear the game in the background. i.e. the music, when i hit the directions buttons i can hear the footsteps of my character, the sound of my lightsaber flourishing etc. I was wondering if help me.

Beruthien's Avatar


Beruthien
01.08.2013 , 06:54 PM | #2 This is the last staff post in this thread.  
Greetings brianyea,

Could you please try putting the game in Windowed mode while you are on the loading screen by pressing Alt+Enter?

If this does not resolve the issue, please delete the DiskCacheArena file (default location: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor) and run the repair function on the launcher.

Please come back to us with your DxDiag if the issue remains.

Thank you!
Beruthien| BioWare Customer Service Forum Support