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Erin_Kane's Avatar

12.28.2012 , 07:09 AM | #1
I bought a game (boxed version) installed, created an account on and activate the code ,then click the icon that I created after installing on the desktop, there we enter same login credentials as the and i can not log in !!! The email address, account ... you have entered is incorrect. : Please anyone have experience with this?? I'd like to solve played, 'cause I really, really wanted to play.

Bronholz's Avatar

12.28.2012 , 08:55 AM | #2 This is the last staff post in this thread.  
Greetings Erin_Kane,

Thanks for contacting us.

There's two steps I'd like you to try:
  • Downloading the latest version of the launcher for here.
  • Resetting your password, remove your email from the launcher, un-tick 'Remember this account' and attempt to login again.
Thanks for your patience.
Bronholz | BioWare Customer Service Forum Support

Erin_Kane's Avatar

12.28.2012 , 04:39 PM | #3
thank you, it works