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How long does it take to get a response to an in-game ticket?

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
How long does it take to get a response to an in-game ticket?
 

Joseph-Smith's Avatar


Joseph-Smith
12.11.2012 , 04:24 PM | #1
It has been almost 2 weeks now and i still havent had anything done, ive called customer support sent emails and still nothing. How long does it usually take?

Grecanis's Avatar


Grecanis
12.11.2012 , 04:51 PM | #2
wait! ...you're saying they actually respond to them
I plan on living forever ...so far so good!
Squadron 238

Joseph-Smith's Avatar


Joseph-Smith
12.11.2012 , 05:25 PM | #3
LOL i guess i thought so

RamathRS's Avatar


RamathRS
12.11.2012 , 05:49 PM | #4
I have yet to get any actual response aside from the intelligence-insulting automated attempt at roleplaying a droid.

Thebusterboy's Avatar


Thebusterboy
12.11.2012 , 05:55 PM | #5
about 3-6 weeks ATM

_Luthais_'s Avatar


_Luthais_
12.11.2012 , 09:09 PM | #6
i've got a response after 2 weeks. It helps if you just send 1 Ticket. The less tickets are in the system the quicker the response. the biggest problem atm are the 1000s of duplicate tickets that people send in because they think that helps getting their stuff done faster.