Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Account locked after a full restore?

STAR WARS: The Old Republic > English > Customer Service
Account locked after a full restore?
First BioWare Post First BioWare Post

Evolixe's Avatar


Evolixe
12.05.2012 , 04:19 PM | #1
So this morning, i found my account was hacked. With a security key and all on it only god knows how it happened but whatever. After phoning swtor support and origin support for 2 hours together i managed to get everything back in line and working again.

I had about 10 minutes to spend untill i had to go to work, so what i did was simply send my companions to do some missions and log off.. whole morning wasted on the phone. But whatever account restored.


Come home tonight from work, account locked. What the F?!

"Refer to the notification send to registered email"

JK NO EMAIL RECIEVED.

I try password recovery solely to see if my email adress was still attached and i hadn't been hacked back to back (idiotically small chance but i realise it's posseble). I got an email. So it has not been changed. Password and everything still works. I just can't enter the game because it's locked.

Now, i called again. I didn't like it but i liked the idea of having to wait for a response to my email for 1 or 2 days even less. After being put on hold to the higher techincal team for almost a &^*$%$%^ hour, the phones batteries died and i lost connection.

Right now, i'm very, very frustrated. Why is my account locked again? What is going on and why are the waiting times so stupidly absurd?

Before i was forwarded to the higher technical support team i shortly spoke to a regular account agent, he gave me the reference number of 7259974. The calls from this morning should be mostly trackable on number 7242410.

I expect this to be sorted swifty and effeciently now. I'm, done waiting and i'm done with the customer service.

Evolixe's Avatar


Evolixe
12.05.2012 , 05:34 PM | #2
A response.., please.

Beesodd's Avatar


Beesodd
12.05.2012 , 05:39 PM | #3 Click here to go to the next staff post in this thread. Next  
Hi Evolixe,

Unfortunately, we can't discuss specific account-related issues on the forum.

Your issue will be looked at again, and we'll get to the bottom of why the lock re-appeared. I'll also ensure that this thread is linked to your ticket for maximum clarity.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

Evolixe's Avatar


Evolixe
12.05.2012 , 05:41 PM | #4
Quote: Originally Posted by Beesodd View Post
Hi Evolixe,

Unfortunately, we can't discuss specific account-related issues on the forum.

Your issue will be looked at again, and we'll get to the bottom of why the lock re-appeared. I'll also ensure that this thread is linked to your ticket for maximum clarity.
Okay, great.

But what do i do now to get the lock removed? Just wait out for a response to my registered email address?

Beesodd's Avatar


Beesodd
12.05.2012 , 05:49 PM | #5 This is the last staff post in this thread.  
At this stage, yes. This will be looked at as soon as possible, and should not take as long as a "cold" ticket. Unfortunately, I can't make any promises as to an ETA.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

Evolixe's Avatar


Evolixe
12.05.2012 , 06:01 PM | #6
Fair enough, you did all you could. I just hope it won't be that long.

The shock of finding out my details have been compromised alone was enough.. this just feels like an extra stab in the back :/