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The Importance of Player Feedback with the New Free-to-Play Option

STAR WARS: The Old Republic > English > General Discussion
The Importance of Player Feedback with the New Free-to-Play Option
First BioWare Post First BioWare Post

Costello's Avatar


Costello
12.26.2012 , 07:11 AM | #341
Firstly it is very poor that feedback for free to play is all that BW seem to be listening to. That people have purchased the game and subscribed for a year is not as important as trying to find out what a free to play person will spend 5 bucks on.

That aside if Bioware are listening and I have seen very little to suggest that they are. Given talk of more quick bars or whatever else they have 'changed' in response to player feedback has been very very limited anc comon sence. More quick bars really it took player feedback to tell you that was important. But if they are I would be very intestered to find out how Bioware is going to restore customer confidence.

What are Bioware going to in the very near future to get people on board with the game, in reguards to end game, communities and guilds, gear and look of armour outside of stuff you have to purchase, the Super Secret Space prohect that appears dead in space, sandbox features, class and companion story. In short what is being done to stop the game feeling like a sick cash cow that is being butchered by Bioware till we go into mainteance mode?

Widaar's Avatar


Widaar
12.26.2012 , 01:40 PM | #342
I am a subscriber and i still belive F2play is a great thing happening,as it should broaden the game,attract players and expand the game. However u have implemented a rip off system with coins and various need to pay unlock options.
Give more liberty to free to play players,allow them to experience the game properly,and on the other hand,if u wish to respect us subscribers,grant us the things f2play people cant really acomplish unless they beneft with more then their play ours. Like sets,special warzone,additional story line,end game material,customization,colouring or whatnot,etc.

Implement a less greedy system and u will save the game,maybe even develop it further. Best regards,Widaar.

LeonBraun's Avatar


LeonBraun
12.26.2012 , 02:48 PM | #343
Quote: Originally Posted by SFaulkner View Post
This means that across every server, we were originally allowed to have 50 characters total. With 12 per server. Now, apparently, we can have more then 50 total characters in an upcoming patch. Who the hell has enough time on their hands to play 50 characters? Or more now...
Probably so people will want to replay story/questing content, which is the best and most meaty part of the game. Also if paid transfers become available and someone likes their 51st alt and wants to transfer them to their main server, this is a good money maker for EA/BioWare.
Honalee - Guild Leader of Midnight Sunrise - The Harbinger Server

The Lightwarder Legacy - The Harbinger Server Honalee - Honaloo - Hona - Panidora
Spyce - Cadogan - Praksas - Ratigan

Narce's Avatar


Narce
12.28.2012 , 02:44 PM | #344
Hey Jeff,

Bear with me, as this will likely be a long, detailed post (filled with constructive criticism) but it will EVENTUALLY get to my feedback on F2P.

I'm one of the players who fell off shortly after launch... here's why my sub ended. After making the haul to 50 (which was the most enjoyable leveling experience of any MMO I've played--and I'm a vet of the vast majority of them), I found the end game content lacking. Flashpoints and Ops (I'm not much for pvp) just didn't have the draw to motivate me to come back week after week--they need totally epic gear, and drops (substantially better than the casual gamer could obtain) to reward the effort of playing them... what's more, they need to be difficult to gain access to, and difficult to find success in (read: a reason to establish community--think WOW vanilla/BC)... those hardcore few, strolling around the spaceports in the most elite gear, riding the rarest speeders... those are the ones who inspire the gaming population to come back, and spend more time/effort/money making themselves elite, to establish guilds of likeminded players, to bring the MMO feel that this game lacked from the beginning. Space combat... grrr... rails--I'm sure you've heard this before, but SWG did that right, and you're foolish to not replicated that success with a JTL-style xpac... done right, that in and of itself could be a major, MAJOR sub draw for you. So, to summarize... I left due to end game challenge, lack of MMO feel, and lackluster space combat. F2P doesn't address any of those problems...

Now, I just re-subbed two days ago... and I'll tell you why... the leveling experience (not your recent marketing, not free to play... just my initial interest and experience with game, and a lack of anything better to do--read: Skyrim, GW2, MOP and many others had lost their luster). I had left thoroughly intending to come back and try other characters (my first 50 was an Inquisitor, and I plan to level at least the force users, possibly all 8 classes)... this is where free to play wins... it gives people a chance to get hooked on the fantastic efforts the development team sunk into the class stories and leveling process. After reviewing the limitations F2P set, which looked rather crippling, I opted to just renew my sub as the monthly fee is only nominal to me (if I'm actually playing).

My suggestions for making F2P (and the game as a whole) a success are as follows:
-Let loose all the F2P restrictions up to level 49 (no more second class citizen treatment), and lock the lvl 50 content behind subs... people WILL pay to finish their stories (so that'll get you a month.. but sadly as the game stands, it will not do much for sub retention).
-Scrap the cartel market... or at the very least buying cartel coins with cash. If you can buy your upgrades, then why play? As a person of means... what's to stop me from sinking a few hundred bucks into coins to just buy the shineys I want? I think you'd be much better off gating those items behind quests, rare drops (read: time sinks, that keep people paying month to month--include some long term rewards that take 1 year of consistent play to complete)
-Release an xpac that fixes space flight and addresses the endgame issues I've brought up.... and gate it behind a sub as well (with maybe just a taste for F2Pers).

Well... that's just my 2 credits

Hope you find some of it useful... moreover, I hope you put some of my advice to use. I see SWTOR as a game of immense potential (even if much of its untapped), with a great foundation... it SHOULD be an industry leader, certainly still could be with the right effort, management, and attention.

Cheers!
Narce
Meat Bag... oh the constant sloshing

Glorthox's Avatar


Glorthox
12.28.2012 , 02:50 PM | #345
I'm starting to wonder if the F2P engine isn't compatible with the rest of the game. I didn't used to get player lag until the F2P engine was released. Doesn't matter where I'm at in the game, as soon as another player comes by I either lag and do a 180 or lag into a group of mobs. So maybe re-assess the situation and figure out where the major and minor bugs are in the game and FIX them! Stop worrying about the cartel market for once and fix real problems...

Amodin's Avatar


Amodin
12.28.2012 , 10:52 PM | #346
Quote: Originally Posted by turjake View Post
Since free to players cannot post in the forums I am not sure how exactly they are being listened. Oh, or create tickets...
Reading comprehension for the win, genius. If you read what I typed again, you might catch what I said - here is a hint:

'... about why people unsubscribed.'

That would mean that they, subscribers, posted about why they unsubscribed.

MitchPB's Avatar


MitchPB
12.29.2012 , 01:58 AM | #347
Quote: Originally Posted by Amodin View Post
Reading comprehension for the win, genius. If you read what I typed again, you might catch what I said - here is a hint:

'... about why people unsubscribed.'

That would mean that they, subscribers, posted about why they unsubscribed.
When you ubsub you can post until your sub runs out.
<BOG> <Concept>

LordArtemis's Avatar


LordArtemis
12.29.2012 , 02:16 AM | #348
I think they are listening to an extent, and that is self evident.

I would say that it would be wise for them to pay attention to the harsh critics to some degree, as it seems they received ample warning about launching the option too early, launching it with perceived draconian options that they eventually changed, etc.

The problem existed in Beta. Warnings were posted about the armor system and vertical progression, lack of expected modern features, lack of sustainability due to cost of expansion content for class stories, lack of "sandboxy" repeatable content, lack of end game content, the poor state of the Space Combat feature, etc. Most if not all the warnings were ignored (reasons are speculative naturally) to the game's direct peril.

The market, on the outside, seems to be doing well. I believe it could be doing much better. Much of that early criticism stumped it's growth and reputation IMO.

They have improved feedback to action ratios IMO. There is still room for improvement, and plenty of room for improvement with trusting it's players.

DO NOT spend most of your time listening to the game's fans. They have not and will not give you the info you need. Pay attention to the game's harshest but constructive CRITICS. Those are the folks that will show you the way.

Asuka's Avatar


Asuka
12.29.2012 , 02:31 AM | #349
Bioware is in the business of providing a service and making a profit. If you choose to be a tightwad and not want to spend 1 night out at a movie for a month's worth of entertainment then you get what you pay for and have to live with the restrictions or pay for the additional unlocks which aren't expensive my any stretch. 99% of hybrid MMOs makes absolutely sure you'll spend money at some point. They did say you could go 1-50 without spending a dime which is true while at the same time living with restrictions placed by choosing to do so. I have no doubt Bioware does consider all legit and reasonable feedback.

Grmp's Avatar


Grmp
12.29.2012 , 07:53 PM | #350
Quote: Originally Posted by Asuka View Post
Bioware is in the business of providing a service and making a profit. If you choose to be a tightwad and not want to spend 1 night out at a movie for a month's worth of entertainment then you get what you pay for and have to live with the restrictions or pay for the additional unlocks which aren't expensive my any stretch. 99% of hybrid MMOs makes absolutely sure you'll spend money at some point. They did say you could go 1-50 without spending a dime which is true while at the same time living with restrictions placed by choosing to do so. I have no doubt Bioware does consider all legit and reasonable feedback.
you do know that you contradict yourself right ?

As you stated Bioware want to make a profit so far so good
to make profit they have to offer something people want yes ?
so going ahead and calling people that choose not to pay Bioware a tightwad solves exactly what ?
Bioware would be wise to see why this is the case and as stated before when Tor was in CB/OB alot of people not just a few predicted the downfall because of lack of service and removal of unique features Tor once had
Had higher hopes for SWtor than to be a f2p WoW clone