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How long does it usually take?

STAR WARS: The Old Republic > English > New Player Help
How long does it usually take?

yenwangweh's Avatar


yenwangweh
11.25.2012 , 10:29 PM | #1
I have a customer service ticket about cartel coins and my account that has gone unanswered for 6 days now. Is this the norm for this game?

happysister's Avatar


happysister
11.25.2012 , 10:59 PM | #2
not sure. i never usually had to wait long for my tickets to get answered, but some people have to wait very long. i guess it might have something to do with what the ticket is for? i dunno.
.
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Skodan's Avatar


Skodan
11.25.2012 , 11:37 PM | #3
its normal with the fact that they had a reduced CS available due to Thanksgiving and they have had an influx of tickets since f2p launched
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zejaie's Avatar


zejaie
11.26.2012 , 02:17 PM | #4
Quote: Originally Posted by Skodan View Post
its normal with the fact that they had a reduced CS available due to Thanksgiving and they have had an influx of tickets since f2p launched
That sounds about right. "lets launch f2p right before Thanksgiving and then give all the staff the day off. We feel that is the best business decision possible right now"
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Bluesnacks's Avatar


Bluesnacks
11.26.2012 , 05:18 PM | #5
Honestly, This game has the worst CS ever made in history. They don't read tickets half the time and the best you could hope for is an automated response vaguely close to your issue.

It's easily the worst part of the game. But hey I could be wrong.
Quand on parle du loup, on en voit la queue.

Xenith's Avatar


Xenith
11.26.2012 , 05:23 PM | #6
Yes it's normal.
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CapnTightPants's Avatar


CapnTightPants
11.26.2012 , 06:08 PM | #7
Quote: Originally Posted by yenwangweh View Post
I have a customer service ticket about cartel coins and my account that has gone unanswered for 6 days now. Is this the norm for this game?
Not normal. Usually by the 2nd or 3rd day you get an automated response that may or may not pertain to your issue, closing out your ticket.

Ashaari's Avatar


Ashaari
11.27.2012 , 09:31 AM | #8
Quote: Originally Posted by Bluesnacks View Post
Honestly, This game has the worst CS ever made in history. They don't read tickets half the time and the best you could hope for is an automated response vaguely close to your issue.

It's easily the worst part of the game. But hey I could be wrong.
You never played Warhammer then? Also from EA :-)

Roalmo's Avatar


Roalmo
11.27.2012 , 05:37 PM | #9
Quote: Originally Posted by Ashaari View Post
You never played Warhammer then? Also from EA :-)
Whoa, I had decent CS in WH. Well, it was only "bad", here it's "ugly".