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Shop Clothes Misrepresented on Advertised picture and sampling

STAR WARS: The Old Republic > English > General Discussion
Shop Clothes Misrepresented on Advertised picture and sampling

Lunafox's Avatar


Lunafox
11.20.2012 , 06:47 PM | #1
I just bought the Investigators set from the cash shop for my Jedi, because she's dark side and I wanted her to look Sithy as she runs with her pal Scourge.

My problem is this...I'm disappointed with how the set is coloured. In the shop picture, the try on/sample windows, and in the window in the actual cash shop, the outfit top is a gorgeous bright red (the reason I loved it)...

The top shows up an ugly sable brown colour and doesn't match the set's skirt as shown. Is there any plan to fix this or recolour the set properly? If there isn't, I want to know how to go about getting my points back. The thing cost 1200 CC points. -_-

Below a picture indicating how it looks on the character screen and how it looks in shop, and me wearing the thing that looks nothing like the set I bought.


http://img.photobucket.com/albums/v5...pyShopSet3.jpg
http://img.photobucket.com/albums/v5...pyShopSet2.jpg
http://img.photobucket.com/albums/v5...ppyShopSet.jpg
If I wanted to run around in a mismatched outfit, I'd not have bothered to buy a supposedly matched set.

PS disregard my crappy stats, as I haven't yet ripped the mods out of the armour and put in the right ones yet. I'd like to know if my problem can/will be fixed first sometime before the next century.
No Individual class/companion story extensions, make it technically challenging to pay a sub!
~May the Force be with you, always!~

Dryerwulf's Avatar


Dryerwulf
11.20.2012 , 07:04 PM | #2
The model in the shop is male. You are playing a female character. Armor models are often different between males and females, and if this is the case the shop should show both models.

Request a refund, if they don't give it to you then complain. It would be ****** customer service if they didn't refund you and don't stand for it.

In the future: keep in mind that you can preview all items before you buy them, just like you can any item in your bags or on a vendor, they give you a link you can use to preview it on your character.

Really, instead of relying on the shift-click preview, the cartel market should have a built in viewer for armor.

seatown's Avatar


seatown
11.20.2012 , 07:05 PM | #3
looks red to me...

Uluain's Avatar


Uluain
11.20.2012 , 07:07 PM | #4
Quote: Originally Posted by Dryerwulf View Post
In the future: keep in mind that you can preview all items before you buy them, just like you can any item in your bags or on a vendor, they give you a link you can use to preview it on your character.
This is why I doubt you will see a refund. Caveat emptor.

Lunafox's Avatar


Lunafox
11.20.2012 , 07:10 PM | #5
I did try it on and sample it before buying, it looked red then and it looked damn good, so I bought it...and when I equip it, it's effing brown on top and red on the bottom. The red of the skirt is supposed to be repeated on the shirt...and if it's like one of the posters said, that male/female stuff appears different, well they bloody well need to show both options. It looks completely messed up atm.
No Individual class/companion story extensions, make it technically challenging to pay a sub!
~May the Force be with you, always!~

Dryerwulf's Avatar


Dryerwulf
11.20.2012 , 07:16 PM | #6
Quote: Originally Posted by Uluain View Post
This is why I doubt you will see a refund. Caveat emptor.
The shift-click to preview an item is a pain. Before they offered refunds on items, it was a HUGE problem. The UI for the Cartel Market is not all that user friendly. The "BUY NOW" button is very prominent, and you have to click a smaller button see the items you get for your purchase, and THEN you have to shift-click to preview.

It's not an ideal UI. And giving a refund of an in-game currency to keep a player happy is a better option than a policy that alienates players who feels like they were mislead.

Lunafox's Avatar


Lunafox
11.20.2012 , 07:23 PM | #7
Here, more pix. I put the top on Scourge. It's red. I put the top on my Jedi, it's brown.

Wanna hear the kicker? It's red on her in the Login Screen. ***.

And I did try it on. I do that with every single thing I buy. -_-

On Scourge:

http://img.photobucket.com/albums/v5...donScourge.jpg

On me in game:
http://img.photobucket.com/albums/v5...ponLiatrix.jpg

On me in LOG IN
http://img.photobucket.com/albums/v5...RedonLOGIN.jpg
No Individual class/companion story extensions, make it technically challenging to pay a sub!
~May the Force be with you, always!~

Graydon's Avatar


Graydon
11.20.2012 , 07:24 PM | #8
The OP has a valid complaint. Her Paper Doll also shows red (which is used for Preview) and on her character the top is an entirely different color.

I'm going to assume this is an actual bug and not BW intentionally misleading the customer. Either way, it's needs to be addressed. Fix or Refund.

Graydon's Avatar


Graydon
11.20.2012 , 07:25 PM | #9
Quote: Originally Posted by Lunafox View Post
Here, more pix. I put the top on Scourge. It's red. I put the top on my Jedi, it's brown.

Wanna hear the kicker? It's red on her in the Login Screen. ***.

And I did try it on. I do that with every single thing I buy. -_-

On Scourge:

http://img.photobucket.com/albums/v5...donScourge.jpg

On me in game:
http://img.photobucket.com/albums/v5...ponLiatrix.jpg

On me in LOG IN
http://img.photobucket.com/albums/v5...RedonLOGIN.jpg
Put it on Kira, I bet it's a bug with female characters.

Lunafox's Avatar


Lunafox
11.20.2012 , 07:27 PM | #10
Quote: Originally Posted by Graydon View Post
The OP has a valid complaint. Her Paper Doll also shows red (which is used for Preview) and on her character the top is an entirely different color.

I'm going to assume this is an actual bug and not BW intentionally misleading the customer. Either way, it's needs to be addressed. Fix or Refund.
Thank you. Thank you. It feels better that atleast someone understands, and doesn't think I'm a complete loon that didnt try on my stuff before buying. I mean honestly, it's REAL MONEY. Of course I'm going to try it on first. This isn't my first purchase either.
No Individual class/companion story extensions, make it technically challenging to pay a sub!
~May the Force be with you, always!~