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Error Code 16: cannot play my character and cannot unlock it...

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Error Code 16: cannot play my character and cannot unlock it...
First BioWare Post First BioWare Post

TCA-Worf's Avatar

11.16.2012 , 10:28 PM | #1
I played a level 15 character that was capped until Free to Play opened... Now the character is level 17 and I get that annoying Error Code: 16 which will not let the character be played at all.

Sent an e-mail to support @ swtor . com ... no response.

"To continue playing this character, you must validate an email address for your account. You may validate your email by visiting


Error Code: 16 More Info."

I entered my e-mail address and never received the message.

I am playing on the SAME network on the same ISP with the same Internet IP Address that I played the character on in the last day or 2.

Can I get some help soon on this issue?



TCA-Worf's Avatar

11.16.2012 , 10:30 PM | #2
By the way, I can load another of my level 15 characters but If I play it for 1 more experience which will make it level 16, it most likely will be locked up too!

*** SIGH! ***

delltta's Avatar

11.17.2012 , 04:00 AM | #3
i have the same problem.

Aquan_Torento's Avatar

11.17.2012 , 10:47 AM | #4
I am having the same Problem. I'm about to go nuts!

DarthJustifier's Avatar

11.17.2012 , 12:47 PM | #5
I am having problems like this as well although I can log in all my characters except for my lvl 21 Trooper the character i had ready for my HK-51 quest and when i try and load him i get an unending load and my entire computer locks up but only with that toon all my other toons load just fine
You republic scum!

ArchAgent's Avatar

11.17.2012 , 07:27 PM | #6
I got an email, and it still doesn't do anything

TheJagji's Avatar

11.17.2012 , 09:30 PM | #7
Got a mate who has the same problem. It seems like they have screwed something up with the shift from the lvl15 F2P cap to the lvl50 F2P cap.

omegapartacus's Avatar

11.18.2012 , 08:53 AM | #8
Happened to me as well. What's supposed to happen is that you receive an e-mail,but nope nothing.

Yeksuom's Avatar

11.18.2012 , 11:20 AM | #9
I have also this Error Code 16

My Char. is CaptainCodys = 16lv

Timbrast's Avatar

11.18.2012 , 11:28 AM | #10
I've got error code 16 as well, I don't know what is going on but its really harsh having to go through the server queue over and over again trying to get on.