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Bought a subscription, now can't play

STAR WARS: The Old Republic > English > Customer Service
Bought a subscription, now can't play
First BioWare Post First BioWare Post

seraphimu's Avatar


seraphimu
11.19.2012 , 12:27 PM | #181
Quote: Originally Posted by ZILENTSITH View Post
00800 0246 9273 this is the number for the account inquiries department of customer service i keep trying but not getting through maybe you could try also may i add its for UK Germany and France only
Unfortunate, for the rest of us in Europe that number is invalid. Instead we're stuck with an automated bot that directs us back to the site, which directs us to the phone support, and so on.... /sigh

ZILENTSITH's Avatar


ZILENTSITH
11.19.2012 , 12:34 PM | #182
my exact problem is in this thread if you are having the same please write something dont let my thread die its important for all of us

http://www.swtor.com/community/showthread.php?t=558349

WivernIra's Avatar


WivernIra
11.19.2012 , 03:41 PM | #183
I have the same issue, I bought a 6 month subscription 3 days ago.
I emailed them immediately and didn't get a response until 5 am, to call the help line. I called the 'help' line and waited for exactly 2 hours and 10 min, I got through to someone and validated that I was who I said I was. They asked to put me on hold and hung up on me! I'm 22 min into my second call and so far I've gotten nothing. Maybe I'll be able to talk to someone by 6:30 pm EST.
I'm frazzled, but I love the game. It just really blows that all of us are having the same issue and watching our subscription time go to waste and nothing is getting resolved. I already paid and the $74 dollars was already taken off of my card. Right now I'm stuck in purgatory of wanting to play but also wanting my cash back since...well.... I'm currently not playing.
I hope that the error gets resolved soon because this is ridiculous.
Account name: WivernIra
2012/11/17 4:57 AM SWTOR 180 Day Recurring Subscription OPEN $ 77.94 $ 0.00 $ 77.94 881506896
-Wivern

ElijahCoon's Avatar


ElijahCoon
11.19.2012 , 03:46 PM | #184
i have been activated the subscriptiion plan 30 days and recieved an email, but i have error "is no active sub"
Fix it please! I want to play the game for 2 days !

Insidion's Avatar


Insidion
11.19.2012 , 03:55 PM | #185
Why must I wait on hold 9 hours to get something resolved? Absolutely the worst customer service I have experienced in my 47 years of existence.

Here's the problem:

My subscription expires today. So I go in, and switch to quarterly billing, figuring it would be nice to have 1800 cartel coins all at once.

Now my account shows I have 59 days of playtime remaining (?) and shows I am not a subscriber.

From what I can tell, you billed me for a 60-day gametime card and not for the quarterly subscription.

I was on hold for 6 hours on Saturday, because your website wouldn't take my credit card. I've been on hold for 3 hours today. How can I get a billing issue resolved without spending my entire day off on hold?

I've never encountered something like this. I'm disabled, and i don't know if I can continue to sit here on the phone for hours at a time like this. What is the problem, and is there another way to get this resolved besides the horrid phone support option?

Teefive's Avatar


Teefive
11.19.2012 , 04:01 PM | #186
bump

Sort it please!! account details above.

Teefive.
Ignorance is bliss

Teefive's Avatar


Teefive
11.19.2012 , 04:07 PM | #187
ignore above message, just got fixed.

Guys go to this thread and message, they fixed me!!

There is currently no active subscription on this account...........
Ignorance is bliss

Bronholz's Avatar


Bronholz
11.19.2012 , 05:24 PM | #188 Click here to go to the next staff post in this thread. Next  
Greetings all,

Quote: Originally Posted by spparker View Post
To add to this I am posting for a player who has tried to resubscribe
If you can provide us with the account name we can have a look

Quote: Originally Posted by Say_*** View Post
I have the same problem
Please try logging in again.

Quote: Originally Posted by UMRMoose View Post
I too have had the same issue
Please try logging in again

Quote: Originally Posted by masterkaito View Post
Account Name: DemonPrinceShiro please help
Please ask your friend to try logging in again

Quote: Originally Posted by Yaiba View Post
Have the same problem
Please try logging in again

Quote: Originally Posted by costasg View Post
Seems i have the same problem too
Please try logging in again

Quote: Originally Posted by PharmacyViking View Post
I'm in the same boat as you guys.
Please try logging in again

Quote: Originally Posted by ZILENTSITH View Post
i bought a subscription as mine ran out
Please try logging in again

Quote: Originally Posted by WivernIra View Post
I have the same issue
Please try logging in again

Thanks for your patience.
Bronholz | BioWare Customer Service Forum Support

Insidion's Avatar


Insidion
11.19.2012 , 05:25 PM | #189
Any response to my issue please?

styxwiki's Avatar


styxwiki
11.20.2012 , 07:02 AM | #190
hey i just made a subscription like 2 minutes ago could you please fix it.