Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Bought a subscription, now can't play

STAR WARS: The Old Republic > English > Customer Service
Bought a subscription, now can't play
First BioWare Post First BioWare Post

Hackerdude's Avatar


Hackerdude
11.17.2012 , 09:41 PM | #121
Still not working for me :|

Propaned's Avatar


Propaned
11.17.2012 , 09:42 PM | #122
I subbed yesterday and I have the same problem
invoice: 881537541

DIMAb's Avatar


DIMAb
11.17.2012 , 11:37 PM | #123
decided to write to you that yesterday I had it worked)))) Thank you.
dima201009

Beesodd's Avatar


Beesodd
11.17.2012 , 11:47 PM | #124 Click here to go to the next staff post in this thread. Next  
Hackerdude, unfortunately you appear to have a separate issue, and we can't assist through the forums.

Propaned, please check if you can log in again.

DIMAb, thanks for the update!

Beesodd | BioWare Customer Service - Forum Support

Hackerdude's Avatar


Hackerdude
11.17.2012 , 11:58 PM | #125
So do I need to call in or something? If I do, is Customer Service open on Sunday?

Beesodd's Avatar


Beesodd
11.18.2012 , 12:06 AM | #126 Click here to go to the next staff post in this thread. Next  
You can call or create a ticket. We are open 24/7.

That said, I feel I must warn you that we are under a very heavy load at this time, and there's a longer than usual wait time.

Beesodd | BioWare Customer Service - Forum Support

Propaned's Avatar


Propaned
11.18.2012 , 12:14 AM | #127
thanks now its working

Amplifter's Avatar


Amplifter
11.18.2012 , 01:20 AM | #128
Quote: Originally Posted by Prohteus View Post
I still can't log in from my sub account (CitySushi). Same issue as the folks above, paid for subscription but get the "no active subscription" at launch. I can't post from my sub account either. Had to log into this account just to post about it. Been on hold for one hour waiting for tech support. I'd really like to play!
The same situation, I can not get into the game after the payment, an error 3001. Payment made ​​15.11.2012, game time cards purchased through the official website, as well as through service Origin. I ask the administration to help.

Alexcuza's Avatar


Alexcuza
11.18.2012 , 01:33 AM | #129
Hello, this issue persists here also,

Account Aberemia, login erreabysmo24@gmail.com.

Please help/

Beesodd's Avatar


Beesodd
11.18.2012 , 01:36 AM | #130 Click here to go to the next staff post in this thread. Next  
Thanks Amplifter and Aberemia(if you're reading), can you try again now?

Beesodd | BioWare Customer Service - Forum Support