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There is currrently no active subscription on this account error

STAR WARS: The Old Republic > English > Customer Service
There is currrently no active subscription on this account error
First BioWare Post First BioWare Post

Bronholz's Avatar


Bronholz
11.19.2012 , 04:46 PM | #111 This is the last staff post in this thread.  
Quote: Originally Posted by Vithalor View Post
His account name is AravanLothain@yahoo.com

Thank you for a timely response.
Thanks,

Can you ask him to try logging in again?

Thanks.
Bronholz | BioWare Customer Service Forum Support

Vithalor's Avatar


Vithalor
11.19.2012 , 04:55 PM | #112
SUCCESS! We have access to his account again.

Thank you so much.

If only phone support was this prompt. Thank you again!

MykkDalys's Avatar


MykkDalys
11.19.2012 , 07:17 PM | #113
I'm posting on behalf of my wife again. After another hour on hold last night, she finally reached someone who told her that he didn't have access to any of her account details and couldn't help her. He gave her a ticket number and assured her that someone with higher authority would call back within 24 hours. He even gave her an approximate time during the afternoon when she should expect the call. Fast forward to tonight and still no phone call. It has been 3 nights with no access to her subscriber benefits. We are both trying to be patient but are getting increasingly frustrated. Any help getting this expedited would be appreciated.

Ticket Number: 6857327
Forum name: CloudCastle

SymbioteX's Avatar


SymbioteX
02.28.2013 , 02:43 PM | #114
Hey my brother cant login to the game saying he needs a subscription he bought the game at launch and played it, now he wants to join again but he cant, his account name is "Arcados" any help would be greatly appriciated.