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Network Error 310 - The BS of BioWare

STAR WARS: The Old Republic > English > Customer Service
Network Error 310 - The BS of BioWare
First BioWare Post First BioWare Post

oveyonkanobie's Avatar


oveyonkanobie
11.16.2012 , 01:30 AM | #11
Still waiting for Beesodd to respond.....
BUMP.

_Luthais_'s Avatar


_Luthais_
11.16.2012 , 01:41 AM | #12
you cannot think that the customer service on the second day of free to play posts to you on a 10 minute base. Just wait.
also try to download the setup, install it over your old swtor and run it. your old files are still there but perhaps now launcher works

oveyonkanobie's Avatar


oveyonkanobie
11.16.2012 , 01:48 AM | #13
Its a brand new install. But you know, your right. I should just sit back and wait like a good customer. I mean hell, its not like BioWare has flopped the last 4 big patches. And its not like they "laid-off" about half the swtor team... Oh wait, they did. The fact is, BioWare has screwed up every patch since 1.0. I can't believe that BioWare can't even get something as simple as a patch to download correctly. Just like i said back before 1.3 was released, "If 1.3 flops like 1.1 and 1.2 then it shall be the death of SWTOR, and it will be F2P in about 6 months." And here we are.. I give SWTOR about a year left.

Packetdancer's Avatar


Packetdancer
11.16.2012 , 03:27 AM | #14
Quote: Originally Posted by oveyonkanobie View Post
Its a brand new install. But you know, your right. I should just sit back and wait like a good customer. I mean hell, its not like BioWare has flopped the last 4 big patches. And its not like they "laid-off" about half the swtor team... Oh wait, they did.
Realistically, whatever else you think of how SWTOR's been handled in the year since launch, I get the impression the CS team who are on duty right now, tonight, during the massive spike of returning accounts are pretty swamped. Just looking at Beesodd earlier tonight you have someone who had to be trying to do 17 things at once.

To take a hypothetical series of threads: this person asks why cartel coins aren't happening, and so data needs to be gathered to pass on to the developers to help track down what went wrong. This other person over here asks why the launcher is freezing during patching for them. This third person asks why the launcher isn't even starting up, while someone else misreads the thread and chimes in with an unrelated problem. These people over here ask why they can't create characters even after deleting all their characters, which necessitates another "the developers are aware of this and looking into things" and then in the middle of that thread someone misread the title and chimes in that their account says it lacks a current subscription. And most of these threads happen over and over and over in slightly different variants, while the CS folks have to handle them all individually (and relatively simultaneously).

Even within a given thread/incident, CS often have a specific series of "you can have them try these things to fix it" solutions; if they run through that whole script and can't find an immediate answer, they may end up going silent. Sometimes this is because policy at a given corporation is "if you run through established solutions, don't make wild guesses that someone will present as God's Honest Gospel Truth by virtue of coming from a staffer's name rather than just a guess at what might be going wrong." Or sometimes the CS folks might be off waiting to hear back from the appropriate development team, in hopes of getting a couple new "Well, maybe it's *that*, can you have them try *this*?" theories they can add to the folder of 'troubleshooting steps to take.'

Cut 'em some slack; yeah, that you weren't able to play before they took the servers down for further maintenance tonight kind of sucks, but they're only human (despite the droid avatars), and tonight has got to be absolutely flaming crazy over there in the CS department. I'm sure Beesodd or Speire or one of the others will cycle back through here when they have another idea for you to try, even if that idea turns out to just be 'there were some tweaks to the launcher/patcher in this server maintenance window, try patching again and see if that fixes things' or something equally simple.

This isn't meant to chastise or criticize, mind you! Just a brief "as frustrating as this is for you, keep in mind what it must be like in their shoes right now, and how many threads they have been trying to stay on top of" note, from someone who's been on the service side of that customer/service chasm in the past, even if she's on the customer side of that chasm now.

And I am clearly past the point of "too tired to type coherently," so I'm going to go to bed. Good luck getting patched up and running ASAP, ovey!
Pahke Stardancer (Jedi Sentinel, Save Taris) / Random CS Forum Participant
Writer, photographer, software engineer, GAMER.


docTOR: SWTOR Launcher Troubleshooting Guide

warriorcat's Avatar


warriorcat
11.16.2012 , 04:20 AM | #15
seems like bessodd was the guy on duty this morning

my thread with no responce http://www.swtor.com/community/showthread.php?t=555265

if you guys want to try some of these things i asked my friend to do ( no success though )

Quote: Originally Posted by warriorcat View Post
this is not my error however a good friends of mine who is coming back to the game (also 310 error )
Code:
2012-11-15 18:34:19 INFO   User logs in.
2012-11-15 18:34:20 INFO   Auto patch is starting...
2012-11-15 18:34:20 INFO   Chosen environment is swtor
2012-11-15 18:34:21 INFO   Starting patch of product retailclient_swtor
2012-11-15 18:34:21 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:34:21 INFO   Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )
2012-11-15 18:34:36 INFO   Manifest Loaded: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:34:36 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2012-11-15 18:34:36 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:34:36 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:34:36 INFO   Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )
2012-11-15 18:34:39 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:34:39 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:34:39 INFO   This environment patches assets.
2012-11-15 18:34:39 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2012-11-15 18:34:39 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:34:39 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:34:39 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )
2012-11-15 18:34:42 INFO   Manifest Loaded: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:34:42 INFO   ManifestState=Download: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:34:42 INFO   Download: http://127.0.0.1:54719/app/download.solidconfig (127.0.0.1 )
2012-11-15 18:34:49 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg (208.111.128.6 208.111.128.7 )
2012-11-15 18:34:53 INFO   Download Creating: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:34:53 INFO   Download Creating: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:34:53 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:34:53 INFO   Patching group: assets_swtor_main 78->88
2012-11-15 18:34:53 INFO   Patching file:  assets_swtor_main 78->79
2012-11-15 18:34:53 INFO   Recognized assets_swtor_main version 79
2012-11-15 18:34:53 INFO   Download Downloading: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:34:53 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79/assets_swtor_main_78to79.z01 (208.111.128.6 208.111.128.7 )
2012-11-15 18:35:08 ERROR  Download Stalled
2012-11-15 18:35:50 INFO   User might exit during patching - E:(false,Please answer this security question to verify your identity) NE:(true,Network error while downloading patch data. Retrying... (310))
2012-11-15 18:35:51 INFO   User confirms exit - E:(false,Please answer this security question to verify your identity) NE:(true,Network error while downloading patch data. Retrying... (310))
2012-11-15 18:35:51 INFO   Patching end
2012-11-15 18:35:51 INFO   Closed launcher
2012-11-15 18:36:01 INFO   File info: launcher.exe size=2512760, created=1/6/2012 22:15:1, accessed=8/5/2012 13:27:17, written=7/26/2012 19:54:2
2012-11-15 18:36:01 INFO   -----------------------------(-120)-----------------------------
2012-11-15 18:36:03 INFO   SpecsHash=2494970198.3717107121
2012-11-15 18:36:04 INFO   Starting patcher patch
2012-11-15 18:36:04 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:36:04 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-11-15 18:36:19 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:36:19 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-11-15 18:36:19 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:36:19 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:36:19 INFO   Patch completed normally (patcher)
2012-11-15 18:36:19 INFO   Patching end
2012-11-15 18:36:19 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:36:19 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-11-15 18:36:22 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:36:22 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-11-15 18:36:22 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:36:22 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:36:22 INFO   Patch completed normally (eualas)
2012-11-15 18:36:22 INFO   Patching end
2012-11-15 18:36:22 INFO   User logs in.
2012-11-15 18:36:23 INFO   Auto patch is starting...
2012-11-15 18:36:23 INFO   Chosen environment is swtor
2012-11-15 18:36:23 INFO   Starting patch of product retailclient_swtor
2012-11-15 18:36:24 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:36:24 INFO   Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )
2012-11-15 18:36:27 INFO   Manifest Loaded: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:36:27 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2012-11-15 18:36:27 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:36:27 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:36:27 INFO   Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )
2012-11-15 18:36:30 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:36:30 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:36:30 INFO   This environment patches assets.
2012-11-15 18:36:30 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2012-11-15 18:36:30 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:36:30 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:36:30 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )
2012-11-15 18:36:34 INFO   Manifest Loaded: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:36:34 INFO   ManifestState=Download: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:36:34 INFO   Download: http://127.0.0.1:57662/app/download.solidconfig (127.0.0.1 )
2012-11-15 18:36:34 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg (208.111.128.6 208.111.128.7 )
2012-11-15 18:36:37 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:36:37 INFO   Patching group: assets_swtor_main 78->88
2012-11-15 18:36:37 INFO   Patching file:  assets_swtor_main 78->79
2012-11-15 18:36:37 INFO   Recognized assets_swtor_main version 79
2012-11-15 18:36:37 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:36:37 INFO   Download Downloading: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:36:37 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79/assets_swtor_main_78to79.z01 (208.111.128.6 208.111.128.7 )
2012-11-15 18:36:52 ERROR  Download Stalled
2012-11-15 18:38:31 INFO   Scanning and repairing... this could take 20 minutes or more.
2012-11-15 18:38:31 INFO   Verifying retailclient_swtor:false
2012-11-15 18:38:34 INFO   Verify completed scan 0
2012-11-15 18:38:34 INFO   Verifying movies_en_us:false
2012-11-15 18:39:00 INFO   Verify completed scan 1
2012-11-15 18:39:00 INFO   Verifying assets_swtor_main:false
2012-11-15 18:41:51 INFO   Verify completed scan 2
2012-11-15 18:41:51 INFO   3 scans finished.
2012-11-15 18:41:51 INFO   File scan and repair completed successfully.
2012-11-15 18:41:51 INFO   Patching end
2012-11-15 18:41:51 INFO   Re-Starting last download of retailclient_swtor
2012-11-15 18:41:51 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:41:51 INFO   Manifest Loaded: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:41:51 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2012-11-15 18:41:51 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:41:51 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:41:51 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:41:51 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:41:51 INFO   This environment patches assets.
2012-11-15 18:41:51 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2012-11-15 18:41:51 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:41:51 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:41:51 INFO   Manifest Loaded: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:41:51 INFO   ManifestState=Download: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:41:51 INFO   Download: http://127.0.0.1:57662/app/download.solidconfig (127.0.0.1 )
2012-11-15 18:41:52 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg (208.111.128.6 208.111.128.7 )
2012-11-15 18:42:06 INFO   Download Starting: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:42:06 INFO   Patching group: assets_swtor_main 78->88
2012-11-15 18:42:06 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:42:06 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79/assets_swtor_main_78to79.z01 (208.111.128.6 208.111.128.7 )
2012-11-15 18:42:06 INFO   Download Downloading: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:42:21 ERROR  Download Stalled
2012-11-15 18:42:37 INFO   User might exit during patching - E:(false,Error Text) NE:(true,Network error while downloading patch data. Retrying... (310))
2012-11-15 18:42:38 INFO   User confirms exit - E:(false,Error Text) NE:(true,Network error while downloading patch data. Retrying... (310))
2012-11-15 18:42:38 INFO   Patching end
2012-11-15 18:42:38 INFO   Closed launcher
2012-11-15 18:43:03 INFO   File info: launcher.exe size=2512760, created=1/6/2012 22:15:1, accessed=8/5/2012 13:27:17, written=7/26/2012 19:54:2
2012-11-15 18:43:03 INFO   -----------------------------(-120)-----------------------------
2012-11-15 18:43:07 INFO   SpecsHash=2494970198.3717107121
2012-11-15 18:43:07 INFO   Starting patcher patch
2012-11-15 18:43:07 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:43:07 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-11-15 18:43:09 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:43:09 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-11-15 18:43:09 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:43:09 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:43:09 INFO   Patch completed normally (patcher)
2012-11-15 18:43:09 INFO   Patching end
2012-11-15 18:43:09 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:43:09 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-11-15 18:43:11 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:43:11 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-11-15 18:43:11 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:43:11 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:43:11 INFO   Patch completed normally (eualas)
2012-11-15 18:43:11 INFO   Patching end
2012-11-15 18:43:11 INFO   User logs in.
2012-11-15 18:43:12 INFO   Auto patch is starting...
2012-11-15 18:43:12 INFO   Chosen environment is swtor
2012-11-15 18:43:12 INFO   Starting patch of product retailclient_swtor
2012-11-15 18:43:12 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:43:12 INFO   Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )
2012-11-15 18:43:13 INFO   Manifest Loaded: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:43:13 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2012-11-15 18:43:13 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:43:13 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:43:13 INFO   Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )
2012-11-15 18:43:14 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:43:14 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:43:14 INFO   This environment patches assets.
2012-11-15 18:43:14 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2012-11-15 18:43:14 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:43:14 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:43:14 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )
2012-11-15 18:43:15 INFO   Manifest Loaded: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:43:15 INFO   ManifestState=Download: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:43:15 INFO   Download: http://127.0.0.1:60042/app/download.solidconfig (127.0.0.1 )
2012-11-15 18:43:15 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg (87.248.203.254 87.248.203.253 )
2012-11-15 18:44:10 ERROR  Download Error :Unable to download metafile (e311)
2012-11-15 18:44:10 INFO   General Patch manifest state error in retailclient_swtor (e209)
2012-11-15 18:44:10 INFO   General Patch manifest state error in retailclient_swtor (e209)
2012-11-15 18:44:10 ERROR  Fetch Manifest Failure: General Failure
2012-11-15 18:44:10 INFO   Patching end
2012-11-15 18:44:10 ERROR  ManifestComplete:retailclient_swtor/http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest
2012-11-15 18:44:32 INFO   User might exit during patching - E:(false,Error Text) NE:(true,Unable to retrieve patch data. Please check network connection. (311))
2012-11-15 18:44:34 INFO   User confirms exit - E:(false,Error Text) NE:(true,Unable to retrieve patch data. Please check network connection. (311))
2012-11-15 18:44:34 INFO   Closed launcher
2012-11-15 18:44:46 INFO   File info: launcher.exe size=2512760, created=1/6/2012 22:15:1, accessed=8/5/2012 13:27:17, written=7/26/2012 19:54:2
2012-11-15 18:44:46 INFO   -----------------------------(-120)-----------------------------
2012-11-15 18:44:51 INFO   SpecsHash=2494970198.3717107121
2012-11-15 18:44:51 INFO   Starting patcher patch
2012-11-15 18:44:51 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:44:51 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-11-15 18:44:52 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:44:52 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-11-15 18:44:52 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:44:52 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:44:52 INFO   Patch completed normally (patcher)
2012-11-15 18:44:52 INFO   Patching end
2012-11-15 18:44:52 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:44:52 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-11-15 18:44:53 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:44:53 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-11-15 18:44:54 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:44:54 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:44:54 INFO   Patch completed normally (eualas)
2012-11-15 18:44:54 INFO   Patching end
2012-11-15 18:44:59 INFO   User logs in.
2012-11-15 18:44:59 INFO   Auto patch is starting...
2012-11-15 18:45:00 INFO   Chosen environment is swtor
2012-11-15 18:45:00 INFO   Starting patch of product retailclient_swtor
2012-11-15 18:45:00 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:45:00 INFO   Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )
2012-11-15 18:45:00 INFO   Manifest Loaded: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:45:00 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2012-11-15 18:45:00 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:45:00 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:45:00 INFO   Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )
2012-11-15 18:45:01 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:45:01 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:45:01 INFO   This environment patches assets.
2012-11-15 18:45:01 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2012-11-15 18:45:01 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:45:01 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:45:01 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )
2012-11-15 18:45:02 INFO   Manifest Loaded: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:45:02 INFO   ManifestState=Download: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:45:02 INFO   Download: http://127.0.0.1:60744/app/download.solidconfig (127.0.0.1 )
2012-11-15 18:45:02 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg (87.248.217.254 87.248.217.253 )
2012-11-15 18:45:03 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:45:03 INFO   Patching group: assets_swtor_main 78->88
2012-11-15 18:45:03 INFO   Patching file:  assets_swtor_main 78->79
2012-11-15 18:45:03 INFO   Recognized assets_swtor_main version 79
2012-11-15 18:45:03 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:45:03 INFO   Download Downloading: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:45:03 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79/assets_swtor_main_78to79.z01 (87.248.217.254 87.248.217.253 )
2012-11-15 18:45:18 ERROR  Download Stalled
2012-11-15 18:46:18 INFO   User might exit during patching - E:(false,Error Text) NE:(true,Network error while downloading patch data. Retrying... (310))
2012-11-15 18:46:19 INFO   User confirms exit - E:(false,Error Text) NE:(true,Network error while downloading patch data. Retrying... (310))
2012-11-15 18:46:19 INFO   Patching end
2012-11-15 18:46:19 INFO   Closed launcher
2012-11-15 18:51:06 INFO   File info: launcher.exe size=2512760, created=1/6/2012 22:15:1, accessed=8/5/2012 13:27:17, written=7/26/2012 19:54:2
2012-11-15 18:51:06 INFO   -----------------------------(-120)-----------------------------
2012-11-15 18:51:12 INFO   SpecsHash=2494970198.3717107121
2012-11-15 18:51:13 INFO   Starting patcher patch
2012-11-15 18:51:13 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:51:14 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-11-15 18:51:17 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:51:17 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-11-15 18:51:17 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:51:17 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:51:17 INFO   Patch completed normally (patcher)
2012-11-15 18:51:17 INFO   Patching end
2012-11-15 18:51:17 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:51:17 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-11-15 18:51:19 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:51:19 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-11-15 18:51:19 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:51:19 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:51:19 INFO   Patch completed normally (eualas)
2012-11-15 18:51:19 INFO   Patching end
2012-11-15 18:51:19 INFO   User logs in.
2012-11-15 18:51:22 INFO   Auto patch is starting...
2012-11-15 18:51:22 INFO   Chosen environment is swtor
2012-11-15 18:51:22 INFO   Starting patch of product retailclient_swtor
2012-11-15 18:51:22 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:51:22 INFO   Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )
2012-11-15 18:51:24 INFO   Manifest Loaded: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:51:24 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2012-11-15 18:51:24 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:51:24 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:51:24 INFO   Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )
2012-11-15 18:51:25 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:51:25 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:51:25 INFO   This environment patches assets.
2012-11-15 18:51:25 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2012-11-15 18:51:25 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:51:25 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:51:25 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )
2012-11-15 18:51:28 INFO   Manifest Loaded: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:51:28 INFO   ManifestState=Download: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:51:28 INFO   Download: http://127.0.0.1:49279/app/download.solidconfig (127.0.0.1 )
2012-11-15 18:51:28 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg (87.248.203.253 87.248.203.254 )
2012-11-15 18:52:44 ERROR  Download Error :Unable to download metafile (e311)
2012-11-15 18:52:44 INFO   General Patch manifest state error in retailclient_swtor (e209)
2012-11-15 18:52:44 INFO   General Patch manifest state error in retailclient_swtor (e209)
2012-11-15 18:52:44 ERROR  Fetch Manifest Failure: General Failure
2012-11-15 18:52:44 INFO   Patching end
2012-11-15 18:52:44 ERROR  ManifestComplete:retailclient_swtor/http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest
i believe the below has been attempted and it did not work

Quote: Originally Posted by Nevvos View Post
Did you try to add this line 87.248.203.254 cdn-patch.swtor.com to the file named "Hosts"in windows/system32/drivers/etc ? It worked for me. Use Notepad to edit the File.

i am stumped with this issue and i would like some assistance any that can be given, i will be grateful for anything that can be helped with all we know is that is is a network error (the connection is physical)
Quote: Originally Posted by warriorcat View Post
*update - website went back down last night so was unable to say the following till now

i have asked my friend to do the following last night (which was completed and not successful )

run as admin
clean boot (to stop back ground programs)
exceptions for swtor files etc in bitdefender anti virus
flush dns (ipconfig /flushdns)
download from www.swtor.com/download
run fixlauncher.exe

i have also sent my friend my launcher which did not work
Aim the rockets at Tomb of Freedom Nadd!
Level 50's Darkri/Zeraya//Jess'e char slots used 11/12
level 55 Raffes

oveyonkanobie's Avatar


oveyonkanobie
11.16.2012 , 05:39 AM | #16
None of those worked.... Gonna Keep Bumping this until BioWare does something. I understand they may have gotten very busy yesterday, but they should have known and either had more people on staff, OR REHIRE all those they laid off.......

BUMP

Laiham's Avatar


Laiham
11.16.2012 , 05:50 AM | #17
Quote: Originally Posted by oveyonkanobie View Post
Pathping
Tracing route to easwtor.vo.llnwd.net [208.111.168.7]
over a maximum of 30 hops:
0 10.0.0.24
1 10.0.0.1
2 67.236.64.1
3 67.237.47.201
4 208.110.248.221
5 208.110.248.10
6 206.223.119.123
7 69.28.172.42
8 208.111.168.7

Computing statistics for 200 seconds...
Tracert

Tracing route to easwtor.vo.llnwd.net [208.111.168.6]
over a maximum of 30 hops:

....
the pathping is incomplete, you're supposed to leave the pathping running until the 200 seconds have passed and you see "trace complete".
"So that's it. You've grown a moustache!"
- Darth Vader

Beruthien's Avatar


Beruthien
11.16.2012 , 05:51 AM | #18 Click here to go to the next staff post in this thread. Next  
Greetings oveyonkanobie,

The "ReliableSourceContact: Unable to contact reliable source" error message indicates a connectivity issue.

Please try removing and re-adding the SWTOR.exe and launcher.exe to your firewall and anti-virus exceptions list. You may also need to disable any traffic management software that you have running.

If the issue persists, please check that your ports are open. You may also need to flush your DNS.

Please come back to us with your up to date launcher log if the issue remains.

I hope this helps!
Beruthien| BioWare Customer Service Forum Support

oveyonkanobie's Avatar


oveyonkanobie
11.16.2012 , 06:44 AM | #19
Tracing route to easwtor.vo.llnwd.net [208.111.168.7]
over a maximum of 30 hops:
0 10.0.0.24
1 10.0.0.1
2 67.236.64.1
3 67.237.47.201
4 208.110.248.221
5 208.110.248.10
6 206.223.119.123
7 69.28.172.42
8 208.111.168.7

Computing statistics for 200 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 10.0.0.24
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
0/ 100 = 0% |
2 9ms 0/ 100 = 0% 0/ 100 = 0% 67.236.64.1
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% 67.237.47.201
0/ 100 = 0% |
4 32ms 1/ 100 = 1% 1/ 100 = 1% 208.110.248.221
0/ 100 = 0% |
5 32ms 0/ 100 = 0% 0/ 100 = 0% 208.110.248.10
0/ 100 = 0% |
6 32ms 0/ 100 = 0% 0/ 100 = 0% 206.223.119.123
0/ 100 = 0% |
7 31ms 0/ 100 = 0% 0/ 100 = 0% 69.28.172.42
15/ 100 = 15% |
8 41ms 15/ 100 = 15% 0/ 100 = 0% 208.111.168.7

Trace complete.

oveyonkanobie's Avatar


oveyonkanobie
11.16.2012 , 07:17 AM | #20
BUMP
Please help......