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Unable to buy more Cartel Coins

 
First BioWare Post First BioWare Post

DOCSMonkey's Avatar


DOCSMonkey
11.27.2012 , 01:24 PM | #821
I just checked my bank account and SWTOR has charged me the money for the unsuccessful transactions... What in the F-bomb is this all about? I get charged for an item i do not have.... i get charged repeatedly.... This is upsetting and needs to be fixed and restitution made to your customers.

11-26-12 WWW.SWTOR.COM REDWOOD CITY CA POS DEBIT
WWW.SWTOR.COM REDWOOD CITY CA POS DEBIT
WWW.SWTOR.COM REDWOOD CITY CA POS DEBIT


$120 taken out of my account for checking to see if the error messages have been fixed...

This explains why every time i log into the game and view the cartel market icon, it keeps refreshing and saying that "coins have been added to your account" even though nothing has been added and it keeps repeating the same message.
Bounty Hunter? I prefer "Well-Compensated Establishment Provocateur."
Crestker LvL 55 Powertech
Tafahlia LvL 55 Sorcerer

ForceVergence's Avatar


ForceVergence
11.27.2012 , 02:55 PM | #822
I just went a bought a bunch of EA game cards, and now it isn't working for my EA account balance either!!!! This is absolutely infuriating!!!!!!!!!!!!!!!!!!!!!!

Flasheart's Avatar


Flasheart
11.27.2012 , 03:39 PM | #823
I have the problem too. I bought the 11.99 pack, my Credit Card has been charged but the cartel coins haven't appeared on the account. I submitted a ticket last week and didn't get a response, so I have updated the ticket again tonight.

To top it all off, I left the game in frustration tonight as now the companions are broken. Every time you mount or summon a different one the lose half their stats and you have to un-equip everything and then re-equip. I'm off to play something less annoying, send me a mail if you fix it.

Willsev's Avatar


Willsev
11.27.2012 , 03:45 PM | #824
same problem here..
An error has occurred while trying to process your request. Please, try again later.
I guess they don't want subscribers to keep playing

drkside's Avatar


drkside
11.27.2012 , 04:10 PM | #825
23/11/2012 WWW.SWTOR.COM 11.99
23/11/2012 WWW.SWTOR.COM 11.99
23/11/2012 WWW.SWTOR.COM 2.99
22/11/2012 WWW.SWTOR.COM 23.99
22/11/2012 WWW.SWTOR.COM 23.99
22/11/2012 WWW.SWTOR.COM 23.99
22/11/2012 WWW.SWTOR.COM 23.99
22/11/2012 WWW.SWTOR.COM 23.99
22/11/2012 WWW.SWTOR.COM 11.99
22/11/2012 WWW.SWTOR.COM 11.99

I want my money back! I opened a ticket about this on Wednesday the 21st about this issue so all these have been charged and not recieved! You owe me almost 160 or just give me the damn coins.. I dont care. I want something back!
I won't hesitate to troll if necessary

Khamil's Avatar


Khamil
11.27.2012 , 04:14 PM | #826
Just got off the phone with support now.
Evidently my problem was not visible and while I should be able to purchase CC the purchase doesnt get through.
Even testing it on their end gave the error (please try again later).
There is one thing we can be sure about, they receive alot of tickets, phones and so on about this issue (according to the specialist I talked with) so the vocal people on this thread is likely just the tip of the iceberg.
Its also definately a issue that nobody gains from and as such, I have a cynical faith in the fact fixing this is a top priority; they lose revenue.
I really dont care if it is egoism or benevolence that makes BW prioritize it, as long as it gets results we want.

Khamil's Avatar


Khamil
11.27.2012 , 04:17 PM | #827
Quote: Originally Posted by drkside View Post
23/11/2012 WWW.SWTOR.COM 11.99
23/11/2012 WWW.SWTOR.COM 11.99
23/11/2012 WWW.SWTOR.COM 2.99
22/11/2012 WWW.SWTOR.COM 23.99
22/11/2012 WWW.SWTOR.COM 23.99
22/11/2012 WWW.SWTOR.COM 23.99
22/11/2012 WWW.SWTOR.COM 23.99
22/11/2012 WWW.SWTOR.COM 23.99
22/11/2012 WWW.SWTOR.COM 11.99
22/11/2012 WWW.SWTOR.COM 11.99

I want my money back! I opened a ticket about this on Wednesday the 21st about this issue so all these have been charged and not recieved! You owe me almost 160 or just give me the damn coins.. I dont care. I want something back!
In your case, I suspect calling customer service will sort you.
They can grant you the corresponding cartel coins after checking billing history.
You need to call them though, not post here mate.

Stansman's Avatar


Stansman
11.27.2012 , 04:38 PM | #828
So many people seem to be affected by this but they are still adding new items to the cartel market..somehow that seems wrong.

Carthwright's Avatar


Carthwright
11.27.2012 , 04:54 PM | #829
Ok guys I have a work around to buying cartel coins now i know its not a way people want to go by it but you need to call customer support and tell them you want to purchace cartel coins explain the issue with the error and they will escalate you to a special cue made for this problem. then tell them how many cartel coins you want to buy and thery will purchase them for you with your card information it worked for me this way its not the best way but its a way all the same. I directed the specialist to this forum specificly and they now know the severity of the situation and expressed there appologie for all the people on this forum and assured that this issue is going to be resolved 1.5 broke allot of things and they now realize it they have seen this forum and are doubling there efforts in fixing this issue. but for now my friends you would have to contact CS to buy cartel coins im afraid till this issue is resolved all who had this issue account has ben flagged and will get an email with a status update on this issue. you just need to know how to talk to them and they can be helpful.

Longbound's Avatar


Longbound
11.27.2012 , 05:12 PM | #830
Quote: Originally Posted by Carthwright View Post
Ok guys I have a work around to buying cartel coins now i know its not a way people want to go by it but you need to call customer support and tell them you want to purchace cartel coins explain the issue with the error and they will escalate you to a special cue made for this problem. then tell them how many cartel coins you want to buy and thery will purchase them for you with your card information it worked for me this way its not the best way but its a way all the same. I directed the specialist to this forum specificly and they now know the severity of the situation and expressed there appologie for all the people on this forum and assured that this issue is going to be resolved 1.5 broke allot of things and they now realize it they have seen this forum and are doubling there efforts in fixing this issue. but for now my friends you would have to contact CS to buy cartel coins im afraid till this issue is resolved all who had this issue account has ben flagged and will get an email with a status update on this issue. you just need to know how to talk to them and they can be helpful.
Buy??? The biggest problem that the ppl trying to buy 100 times and no warnings (hey its failed but u will be charged). These ppl will being charged more money as wanted. Is it Fair? Cancel ALL unsuccesful transaction.
These transactions maybe are not legitimate.