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Unable to buy more Cartel Coins

 
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Olath_Sanguine's Avatar


Olath_Sanguine
11.25.2012 , 02:44 AM | #751
I've not been charged for coins yet and not gotten them,each failed transaction has failed and hasn't taken any money out.

Shrekmom's Avatar


Shrekmom
11.25.2012 , 05:26 AM | #752
Quote: Originally Posted by Olath_Sanguine View Post
I've not been charged for coins yet and not gotten them,each failed transaction has failed and hasn't taken any money out.
Same here.
But this is getting silly why can't they just fix the problem i refuse to sit hours in a phone to get it sorted it should just work!

Carthwright's Avatar


Carthwright
11.25.2012 , 07:27 AM | #753
I tried to get cartel coins on the 21'st and it gave me that same error i spent over 150 bucks worth on cartel coins and i never received them. A warning even though you get an error your bank account is still being charged. so i was charged with purchases that i never received. i called the customer support was on hold for 1 hr and 30 min then got someone then told them about my problem i already told them that i cleared my browser cache and cookies, i wasn't going to let them use that excuse. and they told me i needed to speak to a specialist and was transferred to billing and account management which was another 2 to 3 hours on the phone, finally i got a specialist and told him the problem he put me on hold and then got dropped back in a que so i had to do it all over again. finally i got with a English speaking specialist and he told me all the transaction i made failed and was not accounted for but my bank account was he tried to say that they had no idea about the issue and i called him out on it. I told they guy if you just read your company's forums maybe you would understand the issues. apparently they don't see this as a major issue when this is a high risk issue that might be considered a scam. Finally he broke and told me that this issue is actually severe and is being dealt with as soon as possible in other words "we don't really give a care" so before you go and buy cartel coins and you get the error make sure your bank is not being charged for these failed transactions. I'm a loyal supporter of bio-ware but after this i may be leaving if they don't fix this issue soon. Oh and they also said they are aware of the HK-51 bug and will fix it as soon as possible yah not likely.

Asiacarr's Avatar


Asiacarr
11.25.2012 , 07:35 AM | #754
I just canceled my subscription to swtor because lack of support. this error has been going on too long and no progress no information not word or attempt to fix it or any feedback at all. people all around me buying coins and i can hear the things dropping and people opening the boxes. its not ****** fair that other people can buy them and i have to sit here and wait for a week, couple weeks, months. at your rate could be a year or two before u fix it.

your support sucks bioware! You dont deserve a dime. bye bye subscription! I hope your F2P FAILS hard. way too many restrictions. all my friends tried it and quit already because too many restrictions. send that to uppermanagement
Lotro has done well on there f2p version because u can earn in game coins by completeing in game quests n stuff. and are able to unlock alot of the simple things over time. there is also the option to just buy those things. the GAMBLEING pack you guys have is robbery. its just like a casino. 99% of the people come out broke and dont get what they want. bye bye swtor

this game is a failure even on its second attempt.

WillDad's Avatar


WillDad
11.25.2012 , 07:37 AM | #755
Quote: Originally Posted by Carthwright View Post
I tried to get cartel coins on the 21'st and it gave me that same error i spent over 150 bucks worth on cartel coins and i never received them. A warning even though you get an error your bank account is still being charged. so i was charged with purchases that i never received. i called the customer support was on hold for 1 hr and 30 min then got someone then told them about my problem i already told them that i cleared my browser cache and cookies, i wasn't going to let them use that excuse. and they told me i needed to speak to a specialist and was transferred to billing and account management which was another 2 to 3 hours on the phone, finally i got a specialist and told him the problem he put me on hold and then got dropped back in a que so i had to do it all over again. finally i got with a English speaking specialist and he told me all the transaction i made failed and was not accounted for but my bank account was he tried to say that they had no idea about the issue and i called him out on it. I told they guy if you just read your company's forums maybe you would understand the issues. apparently they don't see this as a major issue when this is a high risk issue that might be considered a scam. Finally he broke and told me that this issue is actually severe and is being dealt with as soon as possible in other words "we don't really give a care" so before you go and buy cartel coins and you get the error make sure your bank is not being charged for these failed transactions. I'm a loyal supporter of bio-ware but after this i may be leaving if they don't fix this issue soon. Oh and they also said they are aware of the HK-51 bug and will fix it as soon as possible yah not likely.
Dont care about it? They'd better care about it if they want any subscribers by the end of the week. But I also got this "we dont really care" message when I was on the phone. The guy I was talking to apparently didnt even know there was an issue with them. I directed him to this thread, and he says and I quote," Oh, thats bad". then gave me the we will try to fix this soon crud.This is getting very frustrating.
Kodose 55 Assassin and Kodosk 55 Marauder

Sevron 60 Mercenary

WillDad's Avatar


WillDad
11.25.2012 , 07:41 AM | #756
Quote: Originally Posted by Stansman View Post
Maybe some progress is being made..anybody else who has had trouble with it before having success with it now?
(without having to ring CS, put in multiple tickets,contact your bank etc).
No progress for me. Just tried again and still couldnt buy. Come on Bioware, fix this!
Kodose 55 Assassin and Kodosk 55 Marauder

Sevron 60 Mercenary

Kyanzes's Avatar


Kyanzes
11.25.2012 , 08:07 AM | #757
Is this some kind of a joke? No CC sale during the weekend or what? What's going on? Why a general error message? Why not freaking say something concrete. This is ridiculous. They only have some skeleton crew in the weekend with 2 peeps overseeing the servers and that's it or what?

Asiacarr's Avatar


Asiacarr
11.25.2012 , 08:30 AM | #758
This was my reason for canceling my subscription that i posted to them when i canceled my subscription

I am canceling my subscription because of the biggest ERROR on the forum.

"Unable to buy cartel coins" Go read it.
700+posts and not an answer as to why people cant buy coins.

I am canceling because of lack of support on this error. theres no feedback no acknolegement, no nothing about it. even your customer service reps know nothing about it.

My concern is i have many failled attempts to buy cartel coins because your site is broken or somthing. i dont want any of those payments to go throught. my concern is that your billing dept is gonna try to charge my card 100 times now for somthing that isnt my fault. its your sites damn error not mine. my cc should not be touched for failed attempts. its your sites incompetance to inform us that is still broken so we dont continue to get failed attempts.
The lack of support on the Error leaves me with little faith on yer billing deparment to handle this correctly and make sure all those failed attempts from all those thousands of people dont get charged.

the f2p version u have released has too many restrictions. all my friends have tried it and have quit already. they dont like the restrictions. oh u "could" have this SIKE!!! or u could have this.... SIKE!! frankly they didnt enjoy having the fact that u have to pay money for all those things thrown in there face like a pie. especially the friends i have that played swtors first release. LOCKING accounts to have only 2 crewskills? its useless!!! u cant do synthweaving wihtout 2 scavenging skills to get the required stuff. its a requirement to have 2 scavenging skills to progress in sythweaving or any oter of the crewskills. by locking accounts to only have 2 was the dumbest thing u could have done.
LOTRO suceeded because u can unlock alot of the basic stuff by simply playing the game and doing certain quests. and the "option" is there to buy those unlocks..NOT FORCED its not jammed in yer face. Option is key word there

for these reasons im leaving swtor. bye bye swtor

SosukeAizen's Avatar


SosukeAizen
11.25.2012 , 09:46 AM | #759
And the irritation continues, get the lead out guys

Caractacus's Avatar


Caractacus
11.25.2012 , 09:49 AM | #760
So...its been over a week and I still cannot buy Cartel Coins. I have called my credit card company and the problem is not at their end. I have spoken to customer support, but unfortunately the people that work in billing support had gone home for the day. I was supposed to get a call back from them the next day...sadly that call did not materialize. So, problem is not the 24 hour waiting period (I've waited). It is not a browser issue (I have cleared my history and cookies... everything, tried different browsers and even my tablet). It is not an issue with my card (I've called them, and gotten support immediately). I do not wish to wait for another hour or so simply to be told by someone at BW support that I need to try something else to fix it. The problem is at their end. It is their lost revenue. I just wish they had the decency to answer this post and tell us what the **** is going on. Other posts get answered rather quickly. Why are they ignoring this one?