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Unable to buy more Cartel Coins

 
First BioWare Post First BioWare Post

Badjger's Avatar


Badjger
12.13.2012 , 07:43 PM | #1281
This is a joke.... I found myself always defending SWTOR customer service, but I can see I was in the wrong. I've been trying for days to buy coins... same error everyone else is getting. I've tried different browsers, different computers, different credit cards, verifying info, etc. This is completely screwed up and they've done ABSOLUTELY NOTHING EXCEPT IGNORE US. What a complete failure of customer service.

ryoshi's Avatar


ryoshi
12.13.2012 , 07:45 PM | #1282
So I just spoke to "Darian" from support line as they tell you to call if you have been able to purchase in the past but now cannot. Guess what...a "specialist" must review the issue and they are not in....and I quote "until 6 to 7 hours from now". The liar doesn't even know "WHEN" these so called "SPECIALISTS" will materialize. Now mind you, that 6 to 7 hours from now for me... in Eastern Standard Timezone is 2:30 am at the earliest. 3:30 am at the 7 hour mark. It does not matter that I'm trying to give them money, or trying to patronize their game..... it's ON ME to CALL BACK and fix this issue because they con't care enough to fix it for us. And all he can say over and over and over is "I know where you are coming from, I understand where you are coming from" No answers, no I'm sorrys....no just the same line over and over.

Give up all you fellow suffers, they don't want our money.

Griftter's Avatar


Griftter
12.13.2012 , 08:07 PM | #1283
Quote: Originally Posted by ryoshi View Post
So I just spoke to "Darian" from support line as they tell you to call if you have been able to purchase in the past but now cannot. Guess what...a "specialist" must review the issue and they are not in....and I quote "until 6 to 7 hours from now". The liar doesn't even know "WHEN" these so called "SPECIALISTS" will materialize. Now mind you, that 6 to 7 hours from now for me... in Eastern Standard Timezone is 2:30 am at the earliest. 3:30 am at the 7 hour mark. It does not matter that I'm trying to give them money, or trying to patronize their game..... it's ON ME to CALL BACK and fix this issue because they con't care enough to fix it for us. And all he can say over and over and over is "I know where you are coming from, I understand where you are coming from" No answers, no I'm sorrys....no just the same line over and over.

Give up all you fellow suffers, they don't want our money.
Was just told the exact same thing, LOL

jcwsub's Avatar


jcwsub
12.13.2012 , 08:28 PM | #1284
Why bother even attempting to buy the coins? If it doesn't work and you have to spend hours trying to correct the issue how much is speeder piloting really worth?

Foambreaker's Avatar


Foambreaker
12.13.2012 , 08:39 PM | #1285
Weeks later I still can't buy more coins. Use the cards for everything else, no problem, online and offline.

I even added my home equity card with a 6 figure limit, that got me 1200 coins then it stopped working too.

So fail, could have been so great, but so many things like this...

maxetius's Avatar


maxetius
12.13.2012 , 09:06 PM | #1286
It looks like a 30 day lock out. Good job Bioware...

QuintessaSHeera's Avatar


QuintessaSHeera
12.13.2012 , 09:33 PM | #1287
I've had ZERO issues with this until today. Like everyone else, I tried different ways to get the system to work. It isn't. I don't see why every single person on this list has to call BioWare to get it fixed. Obviously, there's some type of issue with the Cartel Coin purchasing that ISN'T related to the players, but IS related to BioWare.

In other words, fix the purchasing program and stop blaming your customers. This was working up until yesterday and with over 120 pages of people complaining..it's NOT a tiny issue or one that is only isolated to a select few.

Thank you.

Mowermanx's Avatar


Mowermanx
12.13.2012 , 09:56 PM | #1288
Surely they are working on a fix for this?
How long does it take?

ryoshi's Avatar


ryoshi
12.13.2012 , 09:59 PM | #1289
Quote: Originally Posted by Mowermanx View Post
Surely they are working on a fix for this?
How long does it take?
HAHHAHAHHAHAHAHAAAHAHAHAAH oh you poor naive player. A fix XD HAHAHAHAHAHHAHAHHAHAHHAHAHAH

Washingtoon's Avatar


Washingtoon
12.13.2012 , 10:05 PM | #1290
What they need to do it to cancel the cartel market for a couple of days, let hanging payments go through and then reboot the system, preferably with a better client. I'm fine with there being bugs in the game but even the most shady *adult content* - sites can get payments rights so just how in the hell do they manage **** something up this much?