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PreOrder CE owner - No Lapse...2725?

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
PreOrder CE owner - No Lapse...2725?
 
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veyl's Avatar


veyl
11.15.2012 , 03:25 PM | #1
Seems I'm missing a lot of coins, Bioware. Other guildmates are reporting having more and we have the same payment history.

ckoneful's Avatar


ckoneful
11.15.2012 , 03:27 PM | #2
Had the same issue with the ones from Subscribing. I got 600 from subscribing for the same amount of time as a RL friend and he got 1200 points.

veyl's Avatar


veyl
11.15.2012 , 04:22 PM | #3
To further update this:

I put in a ticket before this system went live that the currency number was wrong. The response I got (as well as others who know their number is wrong) was to wait until live to get it sorted.

The game goes live and I now have 2725... HOWEVER: I was granted two currency coin bonuses
One for 100 for the security vendor
One for 250 for the the F2P launch.
Looking at the ledger (before the server went down) it stated that I had 2500 + the 100... + the 250
Giving me a total of

2725.

Yes, your system is completely flawed and coins are missing. As someone that dropped a 150 dollars for the CE pre-order and has NEVER DROPPED MY SUBBED, I'm completely disgusted.

1: The issue that I knew was coming (the wrong cartel coin number to begin with) was pushed off to the side
2: Your ledger just proved that it cannot ADD at all. 2500 + 100 + 250 = 2725? Really? This is ridiculous.
3: I've been on hold with Customer Service for 40 minutes and counting...

veyl's Avatar


veyl
11.15.2012 , 04:27 PM | #4
I have no Heroes Banner at all. Adding onto the pile of disgust.

Valethar's Avatar


Valethar
11.15.2012 , 04:37 PM | #5
The math is definitely wrong. By a lot.

My previous balance was 2,850, before the 100 for the Security Key and the 250 for F2P launch, but my available balance is 1,255. Looking at the numbers they're giving me on my account page, it should be 3,200, not 1,255.
"Due to the massive loss of subscribers in our flagship title, we decided to cancel Blizzcon this year, because frankly, we don't think there's anyone left who would show up."

Tronc's Avatar


Tronc
11.15.2012 , 04:43 PM | #6
I'm also a CE subscriber and have never let it lapse. I pay in 6 month installments. I currently have 2850 Coins. But I see other people claiming to have 2900 coins. I also see something in my ledger indicating -2500 coins.

So how much should we have in total if we have been here since Head Start?

Valethar's Avatar


Valethar
11.15.2012 , 04:52 PM | #7
Quote: Originally Posted by Tronc View Post
I'm also a CE subscriber and have never let it lapse. I pay in 6 month installments. I currently have 2850 Coins. But I see other people claiming to have 2900 coins. I also see something in my ledger indicating -2500 coins.

So how much should we have in total if we have been here since Head Start?
I want to think around 2,850, depending on when you activated your subscription, and whether or not you got the free month that some people got for having a level 50 when there was an extended downtime several months ago. That free month does not grant any coins.

That total also doesn't include the extra coins posted to the account for the security key and the F2P launch bonus. I expect the 500 point stipends won't start until the next billing cycle, so those aren't even factored in at all.
"Due to the massive loss of subscribers in our flagship title, we decided to cancel Blizzcon this year, because frankly, we don't think there's anyone left who would show up."

veyl's Avatar


veyl
11.15.2012 , 05:06 PM | #8
Yeah.

I just got to the first customer server person after an HOUR wait who told me my account information was correct. When I told her it wasn't and pointed out the ledger of 2500 + 100 + 250 equaling out to 2850... She then told me I needed to speak to another person from the Account//Billing Department and has placed me on hold again. That was 15 minutes ago.

I think the response time on the forums is faster than it is on the phone, but clearly this is something that isn't being resolved for everyone.

lazze's Avatar


lazze
11.15.2012 , 05:08 PM | #9
same here i got 2800 .. someone claiming he got 3100 how that then i been a sub from the get go ..

veyl's Avatar


veyl
11.15.2012 , 05:16 PM | #10
1000 for the ce
200 x 3 for after august 1st= 1600
150 x 6 for paid month prior july 31st = 2500
100 for security vendor = 2600
250 for F2P launch as a sub = 2850.

That is taking the 2 free months out of the equation entirely. Is this wrong? I cannot figure out how they even GOT 2725.