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Star Wars: The Old Republic State of the Game

STAR WARS: The Old Republic > English > General Discussion
Star Wars: The Old Republic State of the Game
First BioWare Post First BioWare Post

Wraiven's Avatar


Wraiven
11.25.2012 , 01:10 PM | #331
Devs, you stated this in your recent state of the game...


"Topic #2: Bugs: How does testing work? Why do bugs get through? Why did Game Update 1.4 have so many of them? What are we doing to improve the process?

Answer: MMOs are undoubtedly one of the most complex games on Earth. We employ hundreds of QA professionals to ensure that our game is high quality, but sometimes bugs get through. We test every step of the way as we develop the game or change to the game. We have many, many development environments that work in a sequence to push updates from initial construction, to code and content integration, to internal end-to-end testing, to player facing testing on Public Test Servers and then on to the Live servers. Sometimes (like in Game Update 1.4) we make changes that have unintended (and undiscovered) consequences on completely different parts of the game (the performance issues that showed up in the update are a great example of this). These unintended changes happen more often than you would think (or we would like), though we usually catch them before they go live. We have recently put new measures in place both on the development teams and in QA, as well on Public Test Server (where we should find many of these types of issues), to catch things like this in the future. I am not saying it will not happen again bugs will always happen but we will strive to give you the best, high quality, bug-free experience that we can. As a side note, we finally got a lock on the last of the major issues from Game Update 1.4 and appreciate your patience with that one.
"


This is fine and all, but what I want to know is, why do bugs that are even reported on the Test Server Forums not looked in to and fixed before that patch goes live?

I know for certain I myself have even reported bugs on the the test server, then that patch goes live anyway with the very bug I reported still being in the patch. What's going on here?
Republic: Krulex (Shadow) Kn (Guardian) Krll (Sentinel) Wanatrime (Vanguard)
Imperial: Wraiven (Assassin) Krullous (Marauder) Krawl (Jugg) Xin (Jugg)
♠♠♠ The Soulstalker Legacy ♠♠♠
-FIGHT-

Doomsaga's Avatar


Doomsaga
11.25.2012 , 06:03 PM | #332
customer service could use a little work
Why isnt this game called Star Wars: The Old Empire?

Kaladinn's Avatar


Kaladinn
11.27.2012 , 12:20 PM | #333
When and will you guys create & make the card game Pazzaak into the game? will you guys eventually add the ability to have your character become drunk after enough drinks? Will you guys ever make Swoop Racing? Are you guys ever going to make guild ships which can be bought by guilds and possibly run in a instance vs another guild group in space. So basically a new way to fight in space which would be players vs players. Will you guys ever add the option to choose the color's to have on our ships? and to also add paint designs to them? Are there any mini things you are going to add for end game that isn't new flash points, planets, operations, war-zone's or gear? Are you guys ever going to add some incentive's to encourage being social and hinging around Cantina's?
With power, anything you want or need can simply be taken. With purpose, your life has meaning.:

-Darth Cognus

Urael's Avatar


Urael
11.27.2012 , 12:21 PM | #334
Quote: Originally Posted by Wraiven View Post
Devs, you stated this in your recent state of the game...


"Topic #2: Bugs: How does testing work? Why do bugs get through? Why did Game Update 1.4 have so many of them? What are we doing to improve the process?

Answer: MMOs are undoubtedly one of the most complex games on Earth. We employ hundreds of QA professionals to ensure that our game is high quality, but sometimes bugs get through. We test every step of the way as we develop the game or change to the game. We have many, many development environments that work in a sequence to push updates from initial construction, to code and content integration, to internal end-to-end testing, to player facing testing on Public Test Servers and then on to the Live servers. Sometimes (like in Game Update 1.4) we make changes that have unintended (and undiscovered) consequences on completely different parts of the game (the performance issues that showed up in the update are a great example of this). These unintended changes happen more often than you would think (or we would like), though we usually catch them before they go live. We have recently put new measures in place both on the development teams and in QA, as well on Public Test Server (where we should find many of these types of issues), to catch things like this in the future. I am not saying it will not happen again bugs will always happen but we will strive to give you the best, high quality, bug-free experience that we can. As a side note, we finally got a lock on the last of the major issues from Game Update 1.4 and appreciate your patience with that one.
"


This is fine and all, but what I want to know is, why do bugs that are even reported on the Test Server Forums not looked in to and fixed before that patch goes live?

I know for certain I myself have even reported bugs on the the test server, then that patch goes live anyway with the very bug I reported still being in the patch. What's going on here?
^QFE.

Indeed. Well said.

Nagasurayami's Avatar


Nagasurayami
11.27.2012 , 12:23 PM | #335
This post should be sticky again !

If not it should be posted in daily !

ruminate's Avatar


ruminate
11.27.2012 , 05:15 PM | #336
Quote:
Topic #2: Bugs: How does testing work? Why do bugs get through? Why did Game Update 1.4 have so many of them? What are we doing to improve the process?

Answer: MMOs are undoubtedly one of the most complex games on Earth. We employ hundreds of QA professionals to ensure that our game is high quality, but sometimes bugs get through. We test every step of the way as we develop the game or change to the game. We have many, many development environments that work in a sequence to push updates from initial construction, to code and content integration, to internal end-to-end testing, to player facing testing on Public Test Servers and then on to the Live servers. Sometimes (like in Game Update 1.4) we make changes that have unintended (and undiscovered) consequences on completely different parts of the game (the performance issues that showed up in the update are a great example of this). These unintended changes happen more often than you would think (or we would like), though we usually catch them before they go live. We have recently put new measures in place both on the development teams and in QA, as well on Public Test Server (where we should find many of these types of issues), to catch things like this in the future. I am not saying it will not happen again bugs will always happen but we will strive to give you the best, high quality, bug-free experience that we can. As a side note, we finally got a lock on the last of the major issues from Game Update 1.4 and appreciate your patience with that one.
Three letters: L. O. L.

rasitlinmajer's Avatar


rasitlinmajer
12.05.2012 , 10:39 PM | #337
Oceanic populations still suck and are so low its not funny, we need the server merger now, asap. before we loss more people. And your maintenance times suck for Aussies they are at our guilds raid times so when you bring down the servers at this time you stuff up 3 ops groups runs just in our guild, it is so frustrating. oceanic realms server maintenance should not be at main stream Aussie time for our servers, you need to make one nite a week to do maintained on, not what day suits you. We need Constancy. so only do patches on Tuesday night not any nite you want as you stop us running operations. pls no maintenance from 5PM AEDT to 11PM AEDT on the oceanic realms except Tuesday

WatchTheGrass's Avatar


WatchTheGrass
12.12.2012 , 06:18 PM | #338
Back during release I leveled to 50, cleared NM EV and KP and eventually quit when it became apparent that I'd be stuck repeating those two raids for quite some time.

I've since recently rejoined the game. The option for limited F2P has meant that several of my friends, a few who also previously subscribed, have started the game to give it a shot and while we're having fun leveling. I know as soon as I hit cap the same problem will happen again. That being a lack of sufficient content to keep us entertained.

So I had an idea.

Let us reset our Class Story so we can do it again without leveling a new character. You could think of it as a new game + mode even. Boost the instanced parts to 50 and let us repeat it as many times as we want and while it might take a bit of work, maybe change the quest rewards from their previous items to something in line with normal EV or KP. That way you hit two birds with one stone, people who like the story and actually enjoy replaying content get satisfied and people who want to raid have an easy (It's already incredibly easy but that's neither here or now) path to achieve it.

I can't speak for everyone but the reason TOR was a big deal for me in the leadup to release was the promise of that fourth pillar of story. The big disappointment for me was how the final act felt like it was setting the stage for an even bigger one only for it to fizzle out and leave us hanging.

Act 3, for all the classes, should have ended with a monumental endgame style encounter and a short series of epilogue quests (even just talking it over with your crew would've been nice). The duels against Thanaton, Baras and Tormen were all fine but as final bosses they left a bit to be desired. We're talking multi-stage fights with terrain flying left and right, all your class abilities being pushed to the limit and the sum of all your actions taking effect. Even without that, by being able to repeat the story quests would give many of us a significant chunk of content without radically increasing the teams workload and while I can't speak for everyone, I'm sure many others would thoroughly enjoy repeating the class story.

The other large problem, and probably the hardest one for either EA or Bioware to accept is oddly enough their attitude and it's something so ingrained into corporate culture that talking about it is probably pointless. That's the inability to own a mistake. No matter what choice you make, you'll still have idiots posting **** on forums all the time, either from genuine stupidity, not understanding the systems at play or in attempts to stir trouble. When you brush aside valid complaints, the issues that caused them don't suddenly go away and ignoring your own customers will only serve to engender resentment and disgust.

The singular truth is that everyone, no matter how rich, famous, skilled, talented or positioned they are is capable of mistakes and only by owning up to them, by admitting to and acknowledging them, are you capable of learning from them. Your customers can survive content delays, they can endure the failure of the fourth pillar in the final moments, the cause of their discontent, what they objected to, was their treatment in those early days.
Quote: Originally Posted by Whiskeyclone View Post
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Lent_San's Avatar


Lent_San
12.12.2012 , 06:51 PM | #339
Yeah...

Update on when we can expect Same Gender Romances.

An open to explore world.

Real Housing.

Night and day cycles.

Events and minigames.

That's what I want.

Great you like warzones, Jeff, I couldn't care less.

Babyduck's Avatar


Babyduck
12.12.2012 , 07:08 PM | #340
It is beyond time for a QOL patch. BioWare needs to address the lag issues and the disconnects that many players experience. This I believe is the #1 problem within the game. The #2 problem that also needs addressing is the lack of mini games and the lack of chat bubbles. We want to be entertained! When we finish the class stories we are left to raid or to stand around the fleet looking at each other.
Member of Squadron 11-11-11