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Information Request: Crashing to Desktop

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Information Request: Crashing to Desktop
 
First BioWare Post First BioWare Post

LaOosaki's Avatar


LaOosaki
12.22.2012 , 04:35 PM | #471
Quote: Originally Posted by ClaudeTaylor View Post
Do you know anything else about this memory cleaner. A name or something?
You can download it here
Solved half my problem cleaning system cache every 5 minutes, but trimming SWTOR processes can cause issues. Since I started to use this, my reliability report stopped showing MemoryMan.dll as the fault module.
The Firebrand Legacy --Founder

Living Legend

Achillesdj's Avatar


Achillesdj
12.22.2012 , 06:08 PM | #472
Name of server. = HARBINGER
Name of character(s) affected. = PHARRION / LIRIANER
Frequency of crashing – how many crashes, how often? = fairly often, every hour to every other hour.
Any potentially helpful information about crash triggers, what you are doing before a crash, etc. =
could be my imagination but it seems like it happens when i connect to the group finder. then again, sometimes i'm not in group finder and it crashes too. sometimes straight to desktop, sometimes it just kicks me out to the server page. i get error 2005 & 9000
Your DXDiag in spoiler tags =
Spoiler

Nepheneean's Avatar


Nepheneean
12.22.2012 , 06:35 PM | #473
1. The Ebon Hawk
2. Sanene/ All Characters
3. About every 15-30 minutes; occurs while playing or AFK
4. Regardless of the activity/ mission I'm doing, the crashes occur. Re-installations and tinkering with my firewall settings has not helped. My internet connection is strong and stable with other programs.
5.
Spoiler

6.
Spoiler

7. Sometimes the issue is disconnecting to the server screen after seeing my server lag reach the red "x" level. Even when this happens, however, I end up crashing to the desktop almost immediately upon seeing the server screen.

xwingrlj's Avatar


xwingrlj
12.23.2012 , 12:49 AM | #474
Name of server: Harbinger

Name of character(s) affected: All of them- Kellik, Elinus, Rill, Tanar, Sckaar, Arkkadia, Dridge, and Crystta

Frequency of crashing – how many crashes, how often?: At least once every 2 or 3 hours. Sometimes more often.

Any potentially helpful information about crash triggers, what you are doing before a crash, etc. : Usually, it happens during transitions. Like when I board my ship, or quick travel, or use the fleet pass. It also happens quite often when I try to log out to switch characters. Only a few times it has crashed during actual play, but it gets really laggy first, then bang, desktop.

Spoiler


Reliability report: Not finding it, but I'll keep looking and post it when I do.

It is indeed crashing to the desktop, not the server selection screen.

ilijacadikovski's Avatar


ilijacadikovski
12.23.2012 , 02:09 AM | #475
Spoiler

ilijacadikovski's Avatar


ilijacadikovski
12.23.2012 , 02:14 AM | #476
[SPOILER]Check this Error PLs
[Windows Error Reporting]

Time Type Details
12/20/2012 6:00 AM Application Error Faulting application name: swtor.exe, version: 1.0.0.0, time stamp: 0x50cf8f1a
Faulting module name: MemoryMan.dll, version: 0.0.0.0, time stamp: 0x50cf8ac4
Exception code: 0xc0000005
Fault offset: 0x00005947
Faulting process id: 0xc18
Faulting application start time: 0x01cdde398050061d
Faulting application path: D:\Games\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe
&#x00 0a;Faulting module path: D:\Games\Star Wars-The Old Republic\swtor\RetailClient\MemoryMan.dll
& #x000a;Report Id: 81a7144e-4a6a-11e2-b8c1-d02788b13155
12/20/2012 6:00 AM Application Error Faulting application name: swtor.exe, version: 1.0.0.0, time stamp: 0x50cf8f1a
Faulting module name: MSVCR90.dll, version: 9.0.30729.4940, time stamp: 0x4ca2ef57
Exception code: 0xc0000005
Fault offset: 0x0003734d
Faulting process id: 0xc90
Faulting application start time: 0x01cdde397ef81233
Faulting application path: D:\Games\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe
&#x00 0a;Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a 1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR 90.dll
Report Id: 819c17a5-4a6a-11e2-b8c1-d02788b13155
12/11/2012 6:45 PM Application Error Faulting application name: WinRAR.exe, version: 3.80.0.0, time stamp: 0x00000000
Faulting module name: WinRAR.exe, version: 3.80.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00062e59
Faulting process id: 0x6f8
Faulting application start time: 0x01cdd7cf97c3dc63
Faulting application path: C:\Program Files (x86)\WinRAR\WinRAR.exe
Faulting module path: C:\Program Files (x86)\WinRAR\WinRAR.exe
Report Id: e61c6a8f-43c2-11e2-9018-d02788b13155
12/11/2012 6:45 PM Application Error Faulting application name: WinRAR.exe, version: 3.80.0.0, time stamp: 0x00000000
Faulting module name: WinRAR.exe, version: 3.80.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00062e59
Faulting process id: 0x6f8
Faulting application start time: 0x01cdd7cf97c3dc63
Faulting application path: C:\Program Files (x86)\WinRAR\WinRAR.exe
Faulting module path: C:\Program Files (x86)\WinRAR\WinRAR.exe
Report Id: e50aac4f-43c2-11e2-9018-d02788b13155
12/9/2012 3:26 PM Application Error Faulting application name: swtor.exe, version: 1.0.0.0, time stamp: 0x50b67b2a
Faulting module name: MSVCR90.dll, version: 9.0.30729.4940, time stamp: 0x4ca2ef57
Exception code: 0xc0000005
Fault offset: 0x0003734d
Faulting process id: 0xc3c
Faulting application start time: 0x01cdd61e5d406d80
Faulting application path: D:\Games\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe
&#x00 0a;Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a 1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR 90.dll
Report Id: d4f65fa3-4214-11e2-9b72-d02788b13155
12/9/2012 3:26 PM Application Error Faulting application name: swtor.exe, version: 1.0.0.0, time stamp: 0x50b67b2a
Faulting module name: MemoryMan.dll, version: 0.0.0.0, time stamp: 0x50b676e6
Exception code: 0xc0000005
Fault offset: 0x00005883
Faulting process id: 0x99c
Faulting application start time: 0x01cdd61e5f25fd7c
Faulting application path: D:\Games\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe
&#x00 0a;Faulting module path: D:\Games\Star Wars-The Old Republic\swtor\RetailClient\MemoryMan.dll
& #x000a;Report Id: d4f0ba3e-4214-11e2-9b72-d02788b13155
12/2/2012 8:12 AM Application Error Faulting application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a144
Faulting module name: UIAnimation.dll, version: 6.1.7600.16385, time stamp: 0x4a5be072
Exception code: 0xc0000005
Fault offset: 0x0000000000007a08
Faulting process id: 0x6b8
Faulting application start time: 0x01cdcf4c3b1ee1fb
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\System32\UIAnimation.dll
&#x000a ;Report Id: 03601be9-3c58-11e2-b04e-d02788b13155
11/20/2012 5:33 PM Application Error Faulting application name: League of Legends.exe, version: 1.0.0.152, time stamp: 0x50a58bff
Faulting module name: League of Legends.exe, version: 1.0.0.152, time stamp: 0x50a58bff
Exception code: 0xc0000005
Fault offset: 0x004d1a3a
Faulting process id: 0x1464
Faulting application start time: 0x01cdc744e237ed2b
Faulting application path: D:\Games\LOL PBE\LOLPBE\RADS\solutions\lol_game_client_sln\rele ases\0.0.0.218\deploy\League of Legends.exe
Faulting module path: D:\Games\LOL PBE\LOLPBE\RADS\solutions\lol_game_client_sln\rele ases\0.0.0.218\deploy\League of Legends.exe
Report Id: 574e5e9b-3338-11e2-aec3-d02788b13155
11/19/2012 4:56 PM Application Error Faulting application name: swtor.exe, version: 1.0.0.0, time stamp: 0x50a55767
Faulting module name: MSVCR90.dll, version: 9.0.30729.4940, time stamp: 0x4ca2ef57
Exception code: 0xc0000005
Fault offset: 0x0003734d
Faulting process id: 0x120c
Faulting application start time: 0x01cdc6642b4b5866
Faulting application path: D:\Games\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe
&#x00 0a;Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a 1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR 90.dll
Report Id: 142ac61f-326a-11e2-8422-d02788b13155
11/19/2012 4:56 PM Application Error Faulting application name: swtor.exe, version: 1.0.0.0, time stamp: 0x50a55767
Faulting module name: MemoryMan.dll, version: 0.0.0.0, time stamp: 0x50a552b2
Exception code: 0xc0000005
Fault offset: 0x00005883
Faulting process id: 0x97c
Faulting application start time: 0x01cdc6642ca288fc
Faulting application path: D:\Games\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe
&#x00 0a;Faulting module path: D:\Games\Star Wars-The Old Republic\swtor\RetailClient\MemoryMan.dll
& #x000a;Report Id: 140bf30b-326a-11e2-8422-d02788b13155
11/17/2012 12:04 PM Application Error Faulting application name: t6sp.exe, version: 1.0.0.1, time stamp: 0x509a7621
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0018eb30
Faulting process id: 0xe78
Faulting application start time: 0x01cdc4bbaeec558b
Faulting application path: D:\Games\COD5\Call of Duty Black Ops 2\t6sp.exe
Faulting module path: unknown
Report Id: efc89115-30ae-11e2-ac6e-d02788b13155
11/17/2012 12:02 PM Application Error Faulting application name: t6sp.exe, version: 1.0.0.1, time stamp: 0x509a7621
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0018eb30
Faulting process id: 0x5b8
Faulting application start time: 0x01cdc4bb5a78e72c
Faulting application path: D:\Games\COD5\Call of Duty Black Ops 2\t6sp.exe
Faulting module path: unknown
Report Id: a083f694-30ae-11e2-ac6e-d02788b13155
11/17/2012 11:59 AM Application Error Faulting application name: t6sp.exe, version: 1.0.0.1, time stamp: 0x509a7621
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0018eb30
Faulting process id: 0xbe8
Faulting application start time: 0x01cdc4baee93d8cc
Faulting application path: D:\Games\COD5\Call of Duty Black Ops 2\t6sp.exe
Faulting module path: unknown
Report Id: 3e2566a8-30ae-11e2-ac6e-d02788b13155
11/10/2012 9:47 PM Application Error Faulting application name: Smite.exe, version: 0.1.1148.2, time stamp: 0x509ad4ef
Faulting module name: Smite.exe, version: 0.1.1148.2, time stamp: 0x509ad4ef
Exception code: 0xc0000409
Fault offset: 0x00d3a2a1
Faulting process id: 0x1684
Faulting application start time: 0x01cdbf8b5a1f3f43
Faulting application path: D:\Games\HiRezGames\smite\binaries\Win32\Smite.exe 
Faulting module path: D:\Games\HiRezGames\smite\binaries\Win32\Smite.exe 
Report Id: 3063cc13-2b80-11e2-aa4a-d02788b13155
11/10/2012 9:46 PM Application Error Faulting application name: Smite.exe, version: 0.1.1148.2, time stamp: 0x509ad4ef
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17514, time stamp: 0x4ce7bafa
Exception code: 0x00000001
Fault offset: 0x0000b727
Faulting process id: 0x1684
Faulting application start time: 0x01cdbf8b5a1f3f43
Faulting application path: D:\Games\HiRezGames\smite\binaries\Win32\Smite.exe 
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
 Report Id: 1a2a6285-2b80-11e2-aa4a-d02788b13155
11/7/2012 12:06 PM Application Error Faulting application name: iw3mp.exe, version: 0.0.0.0, time stamp: 0x4859a219
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x96c
Faulting application start time: 0x01cdbce032838727
Faulting application path: D:\Games\COD4\iw3mp.exe
Faulting module path: unknown
Report Id: 8fb4733f-28d3-11e2-a619-d02788b13155
10/22/2012 4:04 PM Application Error Faulting application name: dvdmaker.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd0ca
Faulting module name: VSFilter.dll, version: 1.0.1.3, time stamp: 0x44a2773c
Exception code: 0x40000015
Fault offset: 0x00000000000dfa2e
Faulting process id: 0xe80
Faulting application start time: 0x01cdb06ecbdb7dc2
Faulting application path: C:\Program Files\DVD Maker\dvdmaker.exe
Faulting module path: C:\Windows\system32\VSFilter.dll
Re port Id: 2716a6f7-1c62-11e2-a096-d02788b13155
10/22/2012 4:03 PM Application Error Faulting application name: dvdmaker.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd0ca
Faulting module name: VSFilter.dll, version: 1.0.1.3, time stamp: 0x44a2773c
Exception code: 0x40000015
Fault offset: 0x00000000000dfa2e
Faulting process id: 0xfac
Faulting application start time: 0x01cdb06ddab45415
Faulting application path: C:\Program Files\DVD Maker\dvdmaker.exe
Faulting module path: C:\Windows\system32\VSFilter.dll
Re port Id: 04afa312-1c62-11e2-a096-d02788b13155
8/29/2012 8:50 AM Application Error Faulting application name: FlashPlayerPlugin_11_3_300_271.exe, version: 11.3.300.271, time stamp: 0x5026ffac
Faulting module name: MMDevApi.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b892
Exception code: 0xc0000005
Fault offset: 0x00023b0c
Faulting process id: 0x528
Faulting application start time: 0x01cd85c090b87b7b
Faulting application path: C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlug in_11_3_300_271.exe
Faulting module path: C:\Windows\System32\MMDevApi.dll
Re port Id: 867ef5a0-f1b6-11e1-904e-d02788b13155
8/29/2012 8:29 AM Application Error Faulting application name: FlashPlayerPlugin_11_3_300_271.exe, version: 11.3.300.271, time stamp: 0x5026ffac
Faulting module name: MMDevApi.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b892
Exception code: 0xc0000005
Fault offset: 0x00018d99
Faulting process id: 0xe04
Faulting application start time: 0x01cd85bcf8a61ba4
Faulting application path: C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlug in_11_3_300_271.exe
Faulting module path: C:\Windows\System32\MMDevApi.dll
Re port Id: a97a78e3-f1b3-11e1-904e-d02788b13155
12/20/2012 6:00 AM Windows Error Reporting Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: swtor.exe
P2: 1.0.0.0
P3: 50cf8f1a
P4: MSVCR90.dll
P5: 9.0.30729.4940
P6: 4ca2ef57
P7: c0000005
P8: 0003734d
P9: 
P10: 

Attached files:

These files may be available here:
C:\Users\Win7\AppData\Local\M icrosoft\Windows\WER\ReportArchive\AppCrash_swtor. exe_7186404565c0bea1a2e056472c78d28df7c3ce_06861a2 c

Analysis symbol: 
Rechecking for solution: 0
Report Id: 819c17a5-4a6a-11e2-b8c1-d02788b13155
Report Status: 0
12/20/2012 6:00 AM Windows Error Reporting Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: swtor.exe
P2: 1.0.0.0
P3: 50cf8f1a
P4: MemoryMan.dll
P5: 0.0.0.0
P6: 50cf8ac4
P7: c0000005
P8: 00005947
P9: 
P10: 

Attached files:

These files may be available here:
C:\Users\Win7\AppData\Local\M icrosoft\Windows\WER\ReportArchive\AppCrash_swtor. exe_819c38c913921b27037d943854c69d28c5069_0db61607 

Analysis symbol: 
Rechecking for solution: 0
Report Id: 81a7144e-4a6a-11e2-b8c1-d02788b13155
Report Status: 0
12/19/2012 8:51 AM Windows Error Reporting Fault bucket , type 0
Event Name: PnPRequestAdditionalSoftware
Respon se: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: HID\VID_09DA&PID_9033&REV_0102&MI_00&Col04
 
P3: 6.1.1.0
P4: 0409
P5: input.inf
P6: *
P7: 
P8: 
P9: 
P10: 

Attached files:

These files may be available here:
C:\Users\Win7\AppData\Local\M icrosoft\Windows\WER\ReportQueue\NonCritical_x64_d 42bf14ddd41d6ceaa6070f1def5721b1c753d1c_0b8883bf&# x000d;

Analysis symbol: 
Rechecking for solution: 0
Report Id: 42abda62-49b9-11e2-b8c1-d02788b13155
Report Status: 4
12/19/2012 8:51 AM Windows Error Reporting Fault bucket , type 0
Event Name: PnPRequestAdditionalSoftware
Respon se: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: HID\VID_09DA&PID_9033&REV_0102&MI_00&Col02
 
P3: 6.1.1.0
P4: 0409
P5: input.inf
P6: *
P7: 
P8: 
P9: 
P10: 

Attached files:

These files may be available here:
C:\Users\Win7\AppData\Local\M icrosoft\Windows\WER\ReportQueue\NonCritical_x64_d 7e64389238a11ffbe55dec67c2446af13e1794f_0b887f5c&# x000d;

Analysis symbol: 
Rechecking for solution: 0
Report Id: 42abda61-49b9-11e2-b8c1-d02788b13155
Report Status: 4
12/19/2012 8:51 AM Windows Error Reporting Fault bucket , type 0
Event Name: PnPRequestAdditionalSoftware
Respon se: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: USB\VID_09DA&PID_9033&REV_0102&MI_00
&#x000 a;P3: 6.1.1.0
P4: 0409
P5: input.inf
P6: *
P7: 
P8: 
P9: 
P10: 

Attached files:

These files may be available here:
C:\Users\Win7\AppData\Local\M icrosoft\Windows\WER\ReportQueue\NonCritical_x64_c 8fed9684cd383b62764423fb79f875c73da31b_0b885f7d&#x 000d;

Analysis symbol: 
Rechecking for solution: 0
Report Id: 42abda60-49b9-11e2-b8c1-d02788b13155
Report Status: 4
12/19/2012 8:51 AM Windows Error Reporting Fault bucket , type 0
Event Name: PnPRequestAdditionalSoftware
Respon se: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: USB\VID_09DA&PID_9033&REV_0102&MI_01
&#x000 a;P3: 6.1.1.0
P4: 0409
P5: input.inf
P6: *
P7: 
P8: 
P9: 
P10: 

Attached files:

These files may be available here:
C:\Users\Win7\AppData\Local\M icrosoft\Windows\WER\ReportQueue\NonCritical_x64_b fedfa48f84795f383c8cf5ca1a2b3953e32d2e_0b885f7d&#x 000d;

Analysis symbol: 
Rechecking for solution: 0
Report Id: 42abda5f-49b9-11e2-b8c1-d02788b13155
Report Status: 4
12/11/2012 7:01 PM Windows Error Reporting Fault bucket , type 0
Event Name: PCA2
Response: Not available
Cab Id: 0

Problem signature:
P1: B2CAppUninstall.exe
P2: 1.0.1.7
P3: B2CAppUninstall LGMobile Application
P4: B2CAppUninstall LGMobile Application
P5: LG Electronics
P6: 1
P7: 201
P8: 
P9: 
P10: 

Attached files:
C:\Users\Win7\AppData\Local\ Temp\{f1ecdcf5-c70b-4ffa-b10d-4d51717dd5d9}\appcompat.txt
&#x000d ;
These files may be available here:
C:\Users\Win7\AppData\Local\M icrosoft\Windows\WER\ReportQueue\NonCritical_B2CAp pUninstall._b358dc2fcef1d1ffb07fe439e6bdf0eb54b28a 7b_cab_090c5400

Ana lysis symbol: 
Rechecking for solution: 0
Report Id: 1b2cc3a0-43c5-11e2-9018-d02788b13155
Report Status: 4

LordValarter's Avatar


LordValarter
12.23.2012 , 03:28 AM | #477
The Harbinger
Cryira
Right before the end of The Esseles Flashpoint

Description
Faulting Application Path: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\RetailClient\swtor.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: swtor.exe
Application Version: 1.0.0.0
Application Timestamp: 50cf8f1a
Fault Module Name: MemoryMan.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 50cf8ac4
Exception Code: c0000005
Exception Offset: 00005883
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Extra information about the problem
Bucket ID: 3313686303

Traukin's Avatar


Traukin
12.23.2012 , 04:30 AM | #478
Name of Server:
Jedi Covenant
Name of character(s) affected:
Heskell
Frequency of crashing – how many crashes, how often?
Every time.[*]Any potentially helpful information about crash triggers, what you are doing before a crash, etc.
Whenever I try to load up the mission at the end of Chapter 1, going to Artus.
[*]Your DXDiag in spoiler tags
Spoiler
[*]Your reliability report in spoiler tags
  • For Windows 7 / Vista:
    Spoiler


Please specify that this is indeed a crash to desktop, not a disconnect to server select screen or a logout to character select.
Yes, it crashes to desktop

LORDxMALICE's Avatar


LORDxMALICE
12.23.2012 , 10:32 AM | #479
jedi covanent
Demonstrous
Pretty often
Nothing triggers it, I log out and sometimes it happens, some times it doesnt.
This is a CRASH TO DESKTOP problem

Spoiler
{}[}{{{{{()[]()}}}}}{]>{}==============================
"NO MERCY WILL BE SHOWN... ALL JEDI SHALL FALL..."
-LORD MALICE, Dark Lord of the Sith

PlanetLove's Avatar


PlanetLove
12.23.2012 , 10:56 AM | #480
About "Memory Cleaner", for me it hardly cleans any RAM, but I can play maybe 15-30min longer before crashing.
At least I am always reminded when to restart. Once the sound beginns stuttering and the game has short freezes, it's time to restart.
I'm not sure if I should try the "3 GB Switch" (I have 4GB, so not much more RAM), because I don't want to break anything and my graphic card alone needs 512MB