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1.4 Ruined my game! Consistant Crashing!!

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
1.4 Ruined my game! Consistant Crashing!!

LydMekk's Avatar

10.30.2012 , 07:06 PM | #11
Nope, only around 47-63% of my memory is used acc. to task manager when it hangs.

Its something that adds up when going though load screens, too/from instances etc.

KostonxEld's Avatar

10.30.2012 , 07:11 PM | #12
And crash again. Again I was moving stuff in my inventory, after doing an Operation loading 4-5 screens in a few hours.
Bring it on Sith, the Jedi shall prevail!

KostonxEld's Avatar

10.31.2012 , 09:06 AM | #13
First crash of the day. Have been logged on for 2 hours again. Come on its SO predictable and repeatable, how can development staff not figure out how to fix it! 1.4 broke something for a lot of us, now its up to you to FIX THE PROBLEM!
Bring it on Sith, the Jedi shall prevail!

LetoAtreidesII's Avatar

10.31.2012 , 02:41 PM | #14
USEFUL Cut and Paste Advice:

If you're getting the memory leak crashes that many/most of us have, the advice Bioware Customer Service gives may very well be of no use to you and you'd be well advised to ignore it. Instead, do the following:

1. If you have 32-bit Windows, either upgrade to 64-bit or use this method to remove the RAM cap:
This will allow your system to use more than 3.5 gigs of RAM, which is the hard-coded limit in 32 bit Windows.

2. If you already have 64-bit Windows, install more RAM in your system.

3. The following did not help me, but it may help you:
Increase your GDI object cap; for Windows 7 users only (adapted from Slaxinexx's original post here

a. Start up your registry editor (Start -> Run -> regedit)
b. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows
c. Optional: click on the key (windows) and export it to any new file name to create a backup
d. Click on GDIProcessHandleQuota
e. Click on Decimal under base
f. The value should be 10,000 (default). Change this to 20,000.
g. Exit registry editor and reboot

More RAM available to the system will allow you to play for a much longer period of time before the memory leak causes the client to crash. It seems that for most people, this is so effective that they don't crash at all, or at least not very often.

This issue has been reported and discussed in the following threads without any official acknowledgement:

In each case where Bioware CS has responded to these threads, they have treated it like a new and unknown issue and thus applied their ineffective standard troubleshooting protocol. In the meantime, much of the community has correctly identified the problem. As such, it stands reason to assume that Bioware is unaware of the problem and is not working on a fix. If they were aware of the issue, Bioware CS should respond with "this issue will be fixed in an upcoming patch" instead of useless troubleshooting advice. Since a fix by Bioware is not forthcoming, users would be well advised to use the three suggested fixes above and ignore Customer Service's troubleshooting tips.

If my three suggested tips are not possible for or useful to you, there is still some hope. It is possible that Bioware will eventually acknowledge and fix this issue, since they have done so before. The memory leak crash was acknowledged and largely fixed sometime back in 1.2, unfortunately, only to reemerge in 1.4. As bad as this may seem, this is a much better track record than Trion had with Rift, which had a similar issue which was never acknowledged or fixed, at least at the time when I quit that game back in January.

KostonxEld's Avatar

10.31.2012 , 09:44 PM | #15
I shouldn't have to install a new windows or more ram to make this game run! It worked FINE for months up
Until 1.4 and now I can't play for more than 2 hours without crashing! Dev team needs to fix his! Please respond devs with advise for me! Fix this already please!
Bring it on Sith, the Jedi shall prevail!

KostonxEld's Avatar

11.04.2012 , 12:55 PM | #16
Fix it!!
Bring it on Sith, the Jedi shall prevail!

DarkkChaos's Avatar

11.04.2012 , 02:11 PM | #17
Quote: Originally Posted by KostonxEld View Post
Fix it!!

I crash at least once every two hours - getting VERY annoying!!!
CTD...every 120 mins...since : 9/26/2012

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iDraxter's Avatar

11.04.2012 , 04:15 PM | #18
4 crashes today 3 of them in pvp! i`m not a leaver and i m not a rage quitter this ruins my reputation! not to mention the match is almost over and what do i get out of it? the middle finger, i lose everything wz comms, valor, exp, respect and time consumed for nothing this never happend before 1.4 I never had problems since launch till 1.4

EDIT 1: make that 5 now another 1 in pvp but it this time it crashed after the wz finished, i pressed exit wz and boom

EDIT 2: now 6 ,crash in the middle of a space battle

KostonxEld's Avatar

11.05.2012 , 01:11 PM | #19
I posted my diagnostic file. Some CS get back to me please? Still waiting on a response!
Bring it on Sith, the Jedi shall prevail!

KostonxEld's Avatar

11.10.2012 , 02:37 AM | #20
Digdx in. Waiting for response
Bring it on Sith, the Jedi shall prevail!