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"there is currently noactive subscription on this account"

STAR WARS: The Old Republic > English > General Discussion
"there is currently noactive subscription on this account"
First BioWare Post First BioWare Post

Nangasaur's Avatar


Nangasaur
12.20.2011 , 04:05 PM | #681
Quote: Originally Posted by Bazzil View Post
my friend did all the steps that are needed,the game says that he is already playing today(wich is a waste cause he isnt) + he still cant post anything on forums...pls do something with is cauase its retarded to make something that is unplayable since day 1 ,also on the main login pagehe cant take the subscribe thingy on the account + this is displayed "You have 29 days of play time starting 12.20.2011. You must sign up for a recurring subscription plan or redeem a Game Time Code before you can play. If you sign up for a recurring subscription, you will be billed automatically at the end of your current remaining play time."

firend acc name: Inarys
Your friend's problem has been discovered. He MUST put in a valid payment method.
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Bazzil's Avatar


Bazzil
12.20.2011 , 04:07 PM | #682
ok how does he have to do that cause my acc didnt have that problems so i dont have any ide how to do that

Nangasaur's Avatar


Nangasaur
12.20.2011 , 04:08 PM | #683
Quote: Originally Posted by Liimpo View Post
Ye he got a early access code. Thats what confuses us!
The grace period is for early game access people who are waiting for their product registration code to arrive. People who pre-ordered their game and are having the game shipped to them run the risk of being locked from playing the game if their box doesn't show up in the mail by today or tomorrow.
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Bazzil's Avatar


Bazzil
12.20.2011 , 04:11 PM | #684
Quote: Originally Posted by Nangasaur View Post
Your friend's problem has been discovered. He MUST put in a valid payment method.

could you say it step by step cause my friend is kind of confused,would be nice

Pegon's Avatar


Pegon
12.20.2011 , 04:14 PM | #685
I DID put in a valid credit card, as EA billed my account 5 eur.

They DO have my email, as they sent me a confirmation.


HOWEVER, EA is in no apparent hurry to mail me the subscription confirmation.

Airiki's Avatar


Airiki
12.20.2011 , 04:22 PM | #686
Quote: Originally Posted by JovethGonzalez View Post
To everyone posting in here that is receiving the message "there is currently no active subscription on this account", please make sure that you have completed all of the "Ready to Play" steps:

How can I ensure I am ready to play the Game at launch?
There will be a 48 hour ‘grace period’ for Early Game Access players post launch. Those players who are in Early Game Access will not be able to continue to play the Game after December 22nd, 12:01AM EST without completing the following required steps:
  • Create a SWTOR account if you have not created one
  • Fill out your contact information
  • Set up minimum 3 - maximum 5 security questions to protect your SWTOR account
  • Redeem an official Game Product Registration Code (This is different from your Pre-Order Code. Your Product Registration Code is the code tied to the official Game.)
  • Sign up for a recurring subscription or enter a Pre-Paid Game Time Code.

If you are still having issues, please post in this thread saying that you already went through the Ready to Play steps.

Thank you!
Thanks for the most completely *********** useless post. I knew there would be problems since its EA, but I had hopes for Bioware to step it up. Guess I won't be giving this game a shot after all.

Nangasaur's Avatar


Nangasaur
12.20.2011 , 04:24 PM | #687
Quote: Originally Posted by Pegon View Post
I DID put in a valid credit card, as EA billed my account 5 eur.

They DO have my email, as they sent me a confirmation.


HOWEVER, EA is in no apparent hurry to mail me the subscription confirmation.
They billed you 5 Euros today, for something you don't have to pay for until 30 days from now?

Is this something different with the European folks?
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Liimpo's Avatar


Liimpo
12.20.2011 , 04:25 PM | #688
Quote: Originally Posted by Nangasaur View Post
You STILL have to put in a valid payment method.
Well guess what. I havnt purchased it and yet I can play but he can't. So thats false. Anyone else that might know or should we just sit patiently until SWTOR has solved this problem?

Nangasaur's Avatar


Nangasaur
12.20.2011 , 04:29 PM | #689
Quote: Originally Posted by Liimpo View Post
Well guess what. I havnt purchased it and yet I can play but he can't. So thats false. Anyone else that might know or should we just sit patiently until SWTOR has solved this problem?
It's not false.

Yes, there is a problem. Noted. But until your "friend" has put in a valid payment method, the problem can be on their end.

Also, you haven't paid for what, yet? The game box? The Digital Deluxe Edition? What exactly haven't you paid for? I'm guessing you pre-ordered the game. Since you have a pre-order code on your account, you have a 2-day grace period where you don't have to put in a product registration code and go through the entire account setup, including putting in a payment method. THAT would entirely explain why you can play and they can't.

BW has explained this already, but I think a lot of folks are misunderstanding it, too.
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Battoushai's Avatar


Battoushai
12.20.2011 , 04:45 PM | #690
Hello,

Both my friends PhantomGR, papman have bought the Standard edition, redeemed their codes, but the still can't login to the game.
As many others, in My Account > Account Summary everything is checked except "Subscription" and "Security Key".
This is really strange because when they press on "Subscription" the get a message saying:
"You have 29 days of play time starting 12.20.2011. You must sign up for a recurring subscription plan or redeem a Game Time Code before you can play. If you sign up for a recurring subscription, you will be billed automatically at the end of your current remaining play time."
In addition, when they try to add a game time code, using the code they redeemed for the game, they get an error saying that the code has already been used.

So it seams that they have subscription for 1 month. Why can't they log into the game?
Why the Subscription tab in Account Summary isn't checked?
Do they need to buy a new game time card?