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Lag issues

First BioWare Post First BioWare Post

mintaz's Avatar

10.20.2012 , 04:49 AM | #31
server : EU PVP Tomb of Freedon Nadd
time: now : 11:45 gmt
lagged out in alderan - internet working fine - same issue where the lag goes from 25 to 250k and then disconnects
3rd time today
ISP : less than 1.5 miles away, satellite internet isp

RickShan's Avatar

10.20.2012 , 05:04 AM | #32
Been having these problems since last saturday, and already put in a ticket.

Server: [EU] The Red Eclipse
Location: Seixal, Portugal
ISP: Cabovisão/Netvisão

Daimen's Avatar

10.20.2012 , 06:11 AM | #33
Quote: Originally Posted by Blitzfires View Post
I'm glad it's just not me having this issue. Ever since 1.4 dropped I have been having latency issues every so often. It would only last for about 5 seconds...then go back to normal. But, today it was working fine this morning and then around 230 CST I have had nothing but the red x of death. My ping would start counting until around 150000 and then disconnect me from the game. I have already talked to my ISP ( Suddenlink) and they are getting the same packet loss at hop 9 when we pathping the server ip that I got from the Bioware customer service rep. The issue is not my computer or my isp. But, when we ping the game servers there is anywhere from 22% up to 37% packet loss everytime. The packet start dropping off around hop 9 everytime when we run a pathping test. So there is an issue by Biowares server farm in Virginia. Bioware..... you might want to check into that? I believe the company where the packet loss starts is named might want to try them? Also, right now the game I'm paying 15 dollars a month for is unplayable. This needs to be fixed tonight.
This morning mine seems fine again. Been on for about 15 minutes now and holding study at 50 ms. I ran a tracert to Looks like I'm going through also on hops 6 through 11.

Hopefully no more problems. *crosses fingers*

Daimen's Avatar

10.20.2012 , 07:37 AM | #34
OH COME ON!! Its happening again. Here is the traceroute. This is getting stupid.

Tracing route to []
over a maximum of 30 hops:

1 7 ms 6 ms 7 ms []
2 11 ms 24 ms 10 ms
3 24 ms 23 ms 22 ms
4 23 ms 24 ms 22 ms []
5 23 ms 21 ms 21 ms []
6 23 ms 25 ms 25 ms []
7 31 ms 29 ms 30 ms []
8 38 ms 30 ms 28 ms []
9 49 ms 55 ms 48 ms []
10 * 116 ms * []
11 119 ms 119 ms 123 ms []
12 121 ms 117 ms 116 ms
13 115 ms * *
14 110 ms 112 ms 111 ms

Trace complete.

Daimen's Avatar

10.20.2012 , 07:55 AM | #35
I went ahead and cancelled my subscription. I have 5 days left on the subscription. If its fixed soon, then I'll renew, if not, well thanks have fun.

naomicampuzano's Avatar

10.20.2012 , 09:44 AM | #36
Il add myself to this list. My lag issues started two days ago. Shows the same red X, with 15,000 ms or more, imposible to play, but it wont let me log either. It happens at anytime in the day, morning, evening, 3am, doesnt matter.

Server: Jedi Covenant
Location: Maracaibo, Venezuela. South America.
ISP: CANTV ABBA, Venezuela
A Sith hunts. A Sith endures.

Osoygatitalove's Avatar

10.20.2012 , 09:45 AM | #37
Second day and impossible lag.

For some hours i was able to play yesterday night but today the same problem keeps happening again and again.

Franciscojdavila's Avatar

10.20.2012 , 09:55 AM | #38
Quote: Originally Posted by Beesodd View Post
Hi all,

Thank you for the reports. Can you please post up your server, approximate location and ISP if you are having this problem?
The same problem "X" on lantecy, cant move in some time the latency low and high untyl X apear.

Server: Prophecy of Five
Locatión: South America Venezuela Maracaibo
ISP.: CANTV .. I can play very well League of Legends, D3, on another internet game.

PD. 3 day in row with this problem

Blitzfires's Avatar

10.20.2012 , 10:12 AM | #39
It is back... The dreaded Red X of Death!!!!!!! This is getting stupid. It was fine this morning, but now I can't even log in.. After multiple attempts I finally get in to the Red X of Death and unable to do anything. This really needs to be fixed today or I'm done with this game. I refuse to pay money for something I can't play when I want too. Does there CS department even care. I mean the guy I talked to yesterday told me that it was a memory leak on my system...Are you kidding me. He wanted me to do a 24 hr memory test. It is not our computers.....It is something to do with the network going into the Virgina servers. Did several trace tests this morning...and the packets start dropping starting from Hop 9 thru Hop 12. That is where the issue is. Not with my ISP. My ISP does not even run that network where the packet loss is occuring. DO SOMETHING BIOWARE!

Ninquelen's Avatar

10.20.2012 , 12:53 PM | #40
Just canceled my subscription. I was about to be billed again and I'm not paying for something I can't use. The problem is not on my end. If Bioware fixes this I'll come back.