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patcher service temporarily unavailable

STAR WARS: The Old Republic > English > Customer Service
patcher service temporarily unavailable
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Admaxster's Avatar


Admaxster
10.10.2012 , 03:45 PM | #1
My husband keeps getting the message patcher service temporarily unavailable everytime he tries to log on, why is this and how is it fixed? I do not get this message so it appears to be something specific to him.
Dirty deeds done...for a lot of credits!

Bronholz's Avatar


Bronholz
10.10.2012 , 04:00 PM | #2 Click here to go to the next staff post in this thread. Next  
Greetings Admaxster,

Thanks for contacting us.

Please can you get your husband to try unticking the ‘Remember Me’ box on the launcher and then remove his account details. Then retype his email address and password and try to login again.

Thanks for your patience.
Bronholz | BioWare Customer Service Forum Support

Slurmez's Avatar


Slurmez
10.10.2012 , 04:02 PM | #3
Does he connect via wireless?

Admaxster's Avatar


Admaxster
10.10.2012 , 09:48 PM | #4
Yes his connection is wireless
Dirty deeds done...for a lot of credits!

Admaxster's Avatar


Admaxster
10.10.2012 , 10:02 PM | #5
Ok so we tried the unticking and clearing his info, and it did not work, so I tried logging him in on my computer and received the same error message, though I can log into my account fine.
Dirty deeds done...for a lot of credits!

Bronholz's Avatar


Bronholz
10.10.2012 , 10:14 PM | #6 Click here to go to the next staff post in this thread. Next  
Hi again Admaxster,

Thanks for trying that for me.

Could you please get your husband to try resetting his password by following this link: https://account.swtor.com/user/password/recover

Please do this then get them to try logging in again.

Thanks.
Bronholz | BioWare Customer Service Forum Support

Admaxster's Avatar


Admaxster
10.10.2012 , 10:33 PM | #7
Thank you!!!!!!! That worked
Dirty deeds done...for a lot of credits!

Bronholz's Avatar


Bronholz
10.10.2012 , 10:42 PM | #8 Click here to go to the next staff post in this thread. Next  
I'm glad to hear that the issue is resolved.

If you require any further assistance please don't hesitate to contact us again.

Thanks for your time.
Bronholz | BioWare Customer Service Forum Support

LordDonkeyhat's Avatar


LordDonkeyhat
12.31.2012 , 08:03 AM | #9
it wont let me reset my password

Bronholz's Avatar


Bronholz
12.31.2012 , 08:48 AM | #10 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by LordDonkeyhat View Post
it wont let me reset my password
Greetings LordDonkeyhat,

When you say you are unable to reset your password, why is this? Do you get an error? Do you not receive the email?

Additionally have you tried the other steps listed in this thread?

Thanks.
Bronholz | BioWare Customer Service Forum Support