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The White Rectangle

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JasonNH's Avatar


JasonNH
10.03.2012 , 05:48 AM | #21
I've seen three new behaviors since yesterday's patch:

1. The white box already mentioned in this thread.

2. The UI remains overlaid on top of the loading screen for several seconds.

3. I am getting strange artifacts with an assault cannon, such that streaks are coming in from the side when it is fired as shown in this image.

DxDiag:

Spoiler

spectreclees's Avatar


spectreclees
10.03.2012 , 05:56 AM | #22
Yep, got it here too on a Nvidia 560 TI.

HuaRya's Avatar


HuaRya
10.03.2012 , 06:06 AM | #23
Me too, same rectangle. Was never there before.

swtormanu's Avatar


swtormanu
10.03.2012 , 07:19 AM | #24
same here , ui still appearing on loading screens and white rectangle when switching characters ( and had my first crash to descktop since game release )

Neoforcer's Avatar


Neoforcer
10.03.2012 , 07:39 AM | #25
The white lien or box i call it is there when u hit control + U to reload the ui as well

Roalmo's Avatar


Roalmo
10.03.2012 , 01:11 PM | #26
Voices crying out in the wilderness... not even hearing an echo.

Cerimon's Avatar


Cerimon
10.03.2012 , 06:00 PM | #27 Click here to go to the next staff post in this thread. Next  
Greetings All,

Please let us know if either of the following resolves the white rectangle: clean reinstall of current video driver or clean install of previous video driver. We do not recommend using any beta video driver. We appreciate any feedback on this.

Uninstall video driver, clean boot and then clean driver install.

Depending on the graphics card the uninstall can differ:

NVidia recommend completing this through Control Panel/add/remove programs.
1) Go into your Control Panel
2) Double-click the Add/Remove Programs icon
3) Select the NVIDIA Windows Display Drivers from the list of programs.
4) Click Change/Remove or Add/Remove button.
5) Confirm with Windows that you wish to continue with the uninstall

Nvidia link:http://www.nvidia.com/object/IO_13955.html

ATI on the other hand recommend removing drivers via their own catalyst:
1) Click on Start
2) Open the Control Panel
3) Select Programs and Features
4) Select ATI Catalyst Install Manager
5) Click on Change

AMD link:http://support.amd.com/us/kbarticles...csDrivers.aspx

Instructions on performing a clean boot: http://support.microsoft.com/kb/929135

When installing an Nvidia driver please choose the advanced install and tick the box for "perform a clean installation".
When installing AMD drivers, just perform the installation as normal after the clean boot.

Thank you for playing Star Wars: The Old Republic

Cerimon | BioWare Customer Service - Forum Support

lojackjl's Avatar


lojackjl
10.03.2012 , 06:36 PM | #28
I have the white square in the upper right corner too:

- Not when I first log in, just when switching characters
- Windowed Fullscreen
- Nvidia GTX 560M, driver version 301.42

Edit: Also, seeing as multiple people across both Nvidia and ATI are experiencing this, and ONLY after yesterday's patch, I'm baffled as to why customer support would think suddenly all of its customers' graphics drivers just went bad.

Niprut's Avatar


Niprut
10.03.2012 , 07:28 PM | #29
I got too before and after clean install of whole game

Still got after clean install of ATI Catalyst driver 12.8

I wish 1.4 didn't come out was working fine till then.

Avorniel's Avatar


Avorniel
10.04.2012 , 02:50 AM | #30
Quote: Originally Posted by Cerimon View Post
Greetings All,

Please let us know if either of the following resolves the white rectangle: clean reinstall of current video driver or clean install of previous video driver. We do not recommend using any beta video driver. We appreciate any feedback on this.

Uninstall video driver, clean boot and then clean driver install.

Depending on the graphics card the uninstall can differ:

NVidia recommend completing this through Control Panel/add/remove programs.
1) Go into your Control Panel
2) Double-click the Add/Remove Programs icon
3) Select the NVIDIA Windows Display Drivers from the list of programs.
4) Click Change/Remove or Add/Remove button.
5) Confirm with Windows that you wish to continue with the uninstall

Nvidia link:http://www.nvidia.com/object/IO_13955.html

When installing an Nvidia driver please choose the advanced install and tick the box for "perform a clean installation".

Thank you for playing Star Wars: The Old Republic
OK

When 1.4 was released no white box with current driver 306.23
When 1.4.0b was released got UI overlay and white box with driver 306.23
rolled back to 304.79 still same results
rolled back to 301.42 still same results
rolled back to 295.73 still same results

each time I did a rollback I cleared the DiskCacheArena and re booted the pc

Graphic Card GeForce GTX470 1280mb
Windows 7 64 bit

DirectX Results with Driver 306.23
Spoiler


So what next roll back to 1.3 and fix the 1.4/1.4.0b issues then re do the patch ? Getting us to roll back drivers is only a short term fix for poor QA and programming.