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Random crashes

First BioWare Post First BioWare Post

Neoforcer's Avatar


Neoforcer
09.30.2012 , 01:52 AM | #1
Bellow is a email i sent to CS over random crashes with the steps i taken to figure this out. I sent my launcher diag in as well still having this issue and i believe alot of other are as well by the looks of this forum. Just an Fyi for any customer reading this post your pc it working fine if you stared crashing after 1.4 see below what i tested

How to see what causing your crash
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Email i sent in to support
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Error report bellow
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Laevena's Avatar


Laevena
09.30.2012 , 03:29 AM | #2 Click here to go to the next staff post in this thread. Next  
Hi Neoforcer,

Thank you for this detailed email, it contains very useful information.

As I see that you have not tried yet, I would like to suggest you to start with a clean boot, and check if the problem persists with as few other programs as possible running. Don't hesitate to let us know or to edit your ticket with your observations.

Thank you.
Laevena | BioWare Customer Service Forum Support

Neoforcer's Avatar


Neoforcer
09.30.2012 , 05:02 AM | #3
Quote: Originally Posted by Laevena View Post
Hi Neoforcer,

Thank you for this detailed email, it contains very useful information.

As I see that you have not tried yet, I would like to suggest you to start with a clean boot, and check if the problem persists with as few other programs as possible running. Don't hesitate to let us know or to edit your ticket with your observations.

Thank you.
Thank you for your response i tried a clean boot with my duel boot OS of windows 7 which is really there just for this reason, it is a new install with all current directx, visual basic c++ sp1 with current drivers. I don't even have anti virus on that installation of windows to rule out any thing that as a cause. The only other program installed is flash player and java.

The only start up program i have in the task bar are the volume control still the same results if you need me to work with cs to track this crashing down be glad to help

Laevena's Avatar


Laevena
09.30.2012 , 10:32 AM | #4 This is the last staff post in this thread.  
Thank you for your response Neoforcer,

Our technical team will contact you with some further tests to perform as soon as possible.

Thank you for your patience. We hope this issue will be resolved quickly.
Laevena | BioWare Customer Service Forum Support

Neoforcer's Avatar


Neoforcer
09.30.2012 , 11:49 AM | #5
Ok i be here ty again for trying to help

Neoforcer's Avatar


Neoforcer
10.02.2012 , 04:42 PM | #6
I begging to wonder if in game CS knows the difference between random desktop crashing and load screens. I posted the same info i posted here about my crashing in a email ticket. I crash while in game not on a load screen but in game standing on fleet or doing pvp or raiding. My ticket never mentioned any thing to do with load screens or a load screen issue. This is the email i just got. My problem has nothing to do with load screens if i begging to sound a really frustrated at this point i am.

Greetings,

I am Protocol Droid M0-T0, Human-Cyborg Relations.

We are contacting you about the stuck loading screen issue that you have been experiencing.

A patch was very recently been deployed which should help resolve this issue. Please try to access your character again to check whether the issue is still present. If you are currently in-game, please log out of the game completely and then log back in, this should cause the patch to take effect.

If after this, you continue to experience a stuck loading screen, please contact us again with the information to enable us to investigate the matter further.

Galactic support is our specialty...

Sincerely,

Protocol Droid M0-T0

Neoforcer's Avatar


Neoforcer
10.02.2012 , 09:38 PM | #7
Just slight update when i either hit exit the normal way my game freezes then crashes with the same error. Tried alt F4 as well it does the same thing. So it not only affect game play but affect game closing.

deepfriedninja's Avatar


deepfriedninja
10.08.2012 , 07:43 AM | #8
I noticed this thread was quite old, but im getting the same error .... last night my pc completely crashed during TFB last boss.
This has happened a few times, but mostly in TFB
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