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Updating Launcher Problem

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Rezanian's Avatar


Rezanian
09.26.2012 , 07:21 PM | #1
Initially when I tried to download the patch it kept saying there were network issues and that it would try to fix it. An hour went by and nothing happened. So exited out and activated the repair launcher function. After the repair had finished I brought up the game again and the launcher said it was updating. It has been updating for more than two hours, can anyone offer help or advice on what I should do?

Hansojojo's Avatar


Hansojojo
09.26.2012 , 07:31 PM | #2
Same thing happening to me I'm waiting for response from customer service

Rezanian's Avatar


Rezanian
09.26.2012 , 07:34 PM | #3
Could you tell me their response once you get it?

FatherMischief's Avatar


FatherMischief
09.26.2012 , 07:36 PM | #4
Updates to the installer. States Installing Game Client (66) and stops.
Tried to update date as Admin, Safe Mode with Network Support, Normal Mode with all services and loaders off.
I have search the other forums and del the retailclient_swtor_64to65 and the retailclient from C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic and from C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor. Del Patch from C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic.
Another computer updated fine, so I know it is not the router.

Event Viewer reports
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 9/26/2012
Time: 7:09:00 PM
User: N/A
Computer: PARDOX
Description:
Hanging application launcher.exe, version 3.2.3.4, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 6c 61 75 6e 63 68 launch
0018: 65 72 2e 65 78 65 20 33 er.exe 3
0020: 2e 32 2e 33 2e 34 20 69 .2.3.4 i
0028: 6e 20 68 75 6e 67 61 70 n hungap
0030: 70 20 30 2e 30 2e 30 2e p 0.0.0.
0038: 30 20 61 74 20 6f 66 66 0 at off
0040: 73 65 74 20 30 30 30 30 set 0000
0048: 30 30 30 30 0000

Logs show
2012-09-26 20:24:06 INFO Auto patch is starting...
2012-09-26 20:24:06 INFO Chosen environment is swtor
2012-09-26 20:24:06 INFO Starting patch of product retailclient_swtor
2012-09-26 20:24:06 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-26 20:24:06 INFO Download: http://manifest.swtor.com/patch/reta....patchmanifest (159.153.92.50 )
2012-09-26 20:24:07 INFO Manifest Loaded: retailclient_swtor, current=64/upcoming=-1/required=65
2012-09-26 20:24:07 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2012-09-26 20:24:07 INFO ManifestState=Dependency: retailclient_swtor, current=64/upcoming=-1/required=65
2012-09-26 20:24:07 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-26 20:24:07 INFO Download: http://manifest.swtor.com/patch/movi....patchmanifest (159.153.92.50 )
2012-09-26 20:24:07 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-09-26 20:24:07 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-09-26 20:24:07 INFO This environment patches assets.
2012-09-26 20:24:07 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2012-09-26 20:24:07 INFO ManifestState=Dependency: retailclient_swtor, current=64/upcoming=-1/required=65
2012-09-26 20:24:07 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-26 20:24:07 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2012-09-26 20:24:07 INFO Manifest Loaded: assets_swtor_main, current=82/upcoming=-1/required=82
2012-09-26 20:24:07 INFO ManifestState=Complete: assets_swtor_main, current=82/upcoming=-1/required=82
2012-09-26 20:24:07 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2012-09-26 20:24:07 INFO ManifestState=Dependency: retailclient_swtor, current=64/upcoming=-1/required=65
2012-09-26 20:24:07 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-26 20:24:07 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2012-09-26 20:24:07 INFO Manifest Loaded: assets_swtor_en_us, current=84/upcoming=-1/required=84
2012-09-26 20:24:07 INFO ManifestState=Complete: assets_swtor_en_us, current=84/upcoming=-1/required=84
2012-09-26 20:24:07 INFO ManifestState=Download: retailclient_swtor, current=64/upcoming=-1/required=65
2012-09-26 20:24:07 INFO Download: http://127.0.0.1:2706/app/download.solidconfig (127.0.0.1 )
2012-09-26 20:24:07 INFO Download: http://cdn-patch.swtor.com/patch/swt...4to65.solidpkg (208.111.168.6 208.111.168.7 )
2012-09-26 20:24:07 INFO Download Creating: http://cdn-patch.swtor.com/patch/swt...4to65.solidpkg
2012-09-26 20:24:07 INFO Download Creating: http://cdn-patch.swtor.com/patch/swt...4to65.solidpkg
2012-09-26 20:24:07 INFO Download Downloading: http://cdn-patch.swtor.com/patch/swt...4to65.solidpkg
2012-09-26 20:24:07 INFO Patching group: retailclient_swtor 64->65
2012-09-26 20:24:07 INFO Patching file: retailclient_swtor 64->65
2012-09-26 20:24:07 INFO Recognized retailclient_swtor version 65
2012-09-26 20:24:07 INFO Download: http://cdn-patch.swtor.com/patch/swt...tor_64to65.z01 (208.111.168.6 208.111.168.7 )
2012-09-26 20:24:16 INFO Download: http://cdn-patch.swtor.com/patch/swt...tor_64to65.zip (208.111.168.6 208.111.168.7 )
2012-09-26 20:24:16 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/swt...4to65.solidpkg
2012-09-26 20:24:16 INFO ManifestState=Patch: retailclient_swtor, current=64/upcoming=-1/required=65

So how about a fix. I am a paying customer not a free play customer.

RedEagle__'s Avatar


RedEagle__
09.26.2012 , 07:39 PM | #5
I might've had this problem, but I just went on and it's downloading. It's downloading fairly slowly, but it's still downloading. I was told that the login was unavailable and to check the forums. I waited about 20 minutes, and then started about 30 minutes ago.

Ratae's Avatar


Ratae
09.26.2012 , 07:43 PM | #6 Click here to go to the next staff post in this thread. Next  
@ Rezanian / Hansojojo,
If you are still having problems patching the game, please post your latest Dxdiag and full launcher log so we can find out exactly what is happening.

You can find details on how to get these files here.

@ FatherMischief,
Your log only covers a period of 10 seconds. Could you post the full log or is the process ending at this point?

Thank you all for your help.
Ratae | BioWare Customer Service - Forum Support

Korriander's Avatar


Korriander
09.26.2012 , 07:57 PM | #7
lost cant figure out why my bw file has 3 apps in it, and if I search I find all the other files in another place and there is no fixlauncher anywhere, any layman help would be appreciated
Spoiler

Rezanian's Avatar


Rezanian
09.26.2012 , 08:02 PM | #8
DxDiag
Spoiler

I found the Diag but I'm having trouble finding the log

Nollitna's Avatar


Nollitna
09.26.2012 , 08:19 PM | #9
Having the same issue, been trying to update for a few hours now:

DxDiag
Spoiler


Having problem locating other log.

Nollitna's Avatar


Nollitna
09.26.2012 , 08:26 PM | #10
I believe I located Launcher Log

Spoiler