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Consolidated Post: APAC/Oceanic Server Concerns

STAR WARS: The Old Republic > English > General Discussion
Consolidated Post: APAC/Oceanic Server Concerns
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Infernixx's Avatar


Infernixx
03.27.2013 , 05:25 PM | #4331
Quote: Originally Posted by Scorpiooooo View Post
Hi Vian,

I read what Eric posted and there are a number of us that have flat out called Eric a liar on this. They would like us to assume that Bioware have been spending months calculating and gathering statistics, but the sad truth is that it is a financial decision and they would rather shaft us all back to the US rather pay to have a sole server out here. People on this thread and others have spent hours calculating and posting current server populations (myself included) to prove that a merger of APAC would vastly outstrip servers like The Bastion for AU Peak time alone.

I know that I've asked Eric to show us the figures, but he is just ignoring anything that will draw light on the real decision.

At the end of the day, this may or may not work, but it's worth trying. It's only for 4 hours on a Sunday Night so not taking much away from double xp. And even if it doesn't work, everyone that participates will have had a good time.
Call the BW posters liars -> Wonder why they stop talking to you at all -> Gamer Logic.
Quote: Originally Posted by EricMusco View Post
Infernixx nailed it. This is correct.
Quote: Originally Posted by CosmicKat View Post
There is no excuse for any single use item to ever cost more than a month's subscription. Anyone who pays $10 or $20 for a single use item is hastening the death of TOR and feeding the rise of TOR:The Cash Shop Menace.

anicca's Avatar


anicca
03.27.2013 , 05:27 PM | #4332
I don't think this has been posted yet, and I just received it. But this is the response I got via an in-game ticket requesting a refund for my pre-order of RotHC:

Quote:
Greetings,

I am Protocol Droid M0-T0, Human-Cyborg Relations.

Thank you for contacting us to express your concerns regarding the plans for our Asia-Pacific servers.

While the post from our Community Manager Eric Musco on the official forums at http://www.swtor.com/community/showp...postcount=3178 gave some detail about our plans to transfer players to higher-population servers in the USA, and explained why we could not offer a timeline for these transfers at this point – we know that the solution proffered may not be to the liking of all players from the region.

We are aware that our Asia-Pacific players have been asking for a solution that will allow each of you to experience Star Wars™: The Old Republic™ to the fullest, with Warzones and Group Finder queues that pop more readily, and with planets full of other players to adventure alongside. When we asked you for your suggestions, we found that many players expressed a desire to move to servers in the US which already have higher populations as a result of the server consolidations, while others liked the idea of an Asia-Pacific “super-server”.

When considering what would ultimately work best for all players, we took a number of factors into account. From our experience with server consolidations, we learned that asking players to “give up” the RP, PvE, PvP or RP-PvP aspect of their server in exchange for higher population caused a great deal of upset – with many players feeling like they were unfairly being asked to sacrifice their chosen play-style in order to have others to play with. Merging all of the APAC servers into one would most likely lead to players who like their PvP or RP having to play on a pure PvE server, or PvE and RP players having to play on a PvP server, and we were not about to ask you all to do that.

An additional concern was that, even with the populations of three servers merged in to one, the number of concurrent users may not be as high as you would expect it to be, and you might not see a dramatic improvement in population throughout the game – and we would like you all to have players to play with at all levels and not just at the elder game stage.

We did also consider the impact of geographical distance on the play experience, and found that West Coast USA servers will offer a playable experience for players connecting from the APAC region. With higher populations and a server type that suits each individual player, we hope that any performance degradation will be mitigated by an improvement in the overall play experience.

We do accept that this solution is not ideal for everyone, and that in trying to provide a better experience for more players we may also be upsetting others in the process. We do honestly regret any disappointment caused by the solution we are offering, but we must restate that this is the solution we intend to implement.

Please keep an eye on the forums and swtor.com for more information on the timeline for these transfers.

Once again, thank you for your feedback. Please don’t hesitate to contact us again if you have any further questions or encounter any issues.

Galactic Support is our Specialty....

Sincerely,

Protocol Droid M0-T0

Star Wars™: The Old Republic™ Customer Service

Scorpiooooo's Avatar


Scorpiooooo
03.27.2013 , 05:28 PM | #4333
Quote: Originally Posted by scaramunja View Post
Sorry Scorpio, you did great organising the RAW contest - it was entertaining, but this decision is financial.

They arent shutting the servers down because they think there isnt enough population for 1 server they're doing it to save cash. If 3 servers had enough population then the cash would be there. 1 server is probably too much hassle.

Its not about the players its about the $$$, that's all.
Completely agree about the $$$. However this morning they've already backtracked on one of their decisions and are now opening up server transfers rather than forcing people onto Bastion/Harbinger.

It's not a guarantee of anything but depending if there is a substantial turn out, well you never know.
At any rate, it's going to be people converging from all three servers to protest the decision and prove that what Eric has said is a lie. It'll also be a hell of a lot of fun, really looking forward to all the cool community things we'll be able to do.

:-)
Quote: Originally Posted by Clarian View Post
Luke's motivation to confront Vader wasn't to get a new belt.

Macropodmum's Avatar


Macropodmum
03.27.2013 , 05:29 PM | #4334
Quote: Originally Posted by jackdaley View Post

It's like we were complaining about APAC population issues..then they bring in a fix so now we're complaing about ping/ primetime?..we can't have our cake and eat it too
No apparently a couple of people were here on the forums whining about population, the rest of us were never even asked (and totally unaware some people felt there was a problem). It would be far better if they allowed transfer off and onto APAC servers for those who wanted to and consolidated the rest of us.

Personally I think we can do without attitudes like yours on our servers
Isbish ~ Light of the Empire Harbinger

Icykill_'s Avatar


Icykill_
03.27.2013 , 05:29 PM | #4335
Quote: Originally Posted by EricMusco View Post
I wanted to give an update on some things and answer some questions we have seen in the thread. First, one of the things we have seen multiple people suggest is that if we are going to merge the APAC servers into the NA West servers that we should give you the option to choose which NA West server you transfer to. Knowing that some APAC players have existing characters and Legacies on some NA West servers already, we agree. When we open free transfers we will allow you one time transfer from your current APAC server to any one of the NA West servers. Note: The actual server merges themselves will still happen based on server type, so once we open transfers make sure you move all of your characters to the server you want before the merge happens.

We have also seen some concerns that we “haven’t considered what NA West’s populations are at offpeak times.” Actually, this is part of the reason we are making the decision to move APAC into NA West. Currently the equivalent NA West servers are seeing higher populations at offpeak times than their APAC counterparts. Meaning that even during offpeak NA times, the APAC players should see an increase in population after the transfers/merges.

-eric

Eric,

You have completely avoided the main concern for 90% of us... what about the LATENCY...
How do we continue to PUG/RANKED PVP or do HM Flash Points and OPS... we certainly can't PUG them... the North American players will vote us out of the matches/OPS for being unproductive... can you imagine their response and Rage towards the APAC players... this used to happen in WoW... one reason I stopped playing on the American servers... And another reason why I switched to playing SWTOR... our community is Vibrant... not full of Trolls.

PLEASE GIVE US AN ANSWER TO OUR MAIN CONCERN AND NOT THE LEAST OF OUR CONCERNS... That was a weak reply

IF the Latency issue is addressed you will find less rage... but the only options I see are to -
1. Keep 1 combined APAC server (best option)
2. Create extra LAG for your North American players so that we are all on a lvl playing field (least likely to happen and certainly not one the community on either APAC or NA servers would want)

APAC CONSOLIDATED SERVER EVENT
7th April 2013, 5PM AEDT Dalborra - www.zer0ping.com

KEEP THE FAITH... SIGN THE PETITION FOR A COMBINED APAC SERVER
http://www.gopetition.com/petitions/...em-into-1.html

Jonnara's Avatar


Jonnara
03.27.2013 , 05:31 PM | #4336
Quote: Originally Posted by EricMusco View Post
I wanted to give an update on some things and answer some questions we have seen in the thread. First, one of the things we have seen multiple people suggest is that if we are going to merge the APAC servers into the NA West servers that we should give you the option to choose which NA West server you transfer to. Knowing that some APAC players have existing characters and Legacies on some NA West servers already, we agree. When we open free transfers we will allow you one time transfer from your current APAC server to any one of the NA West servers. Note: The actual server merges themselves will still happen based on server type, so once we open transfers make sure you move all of your characters to the server you want before the merge happens.

We have also seen some concerns that we “haven’t considered what NA West’s populations are at offpeak times.” Actually, this is part of the reason we are making the decision to move APAC into NA West. Currently the equivalent NA West servers are seeing higher populations at offpeak times than their APAC counterparts. Meaning that even during offpeak NA times, the APAC players should see an increase in population after the transfers/merges.

-eric

This is great news as i am a pvp server in apac and my re rolls are on the pve server in US west.
Proud Member of the Master Dead'Nada Server

ChuangTzu's Avatar


ChuangTzu
03.27.2013 , 05:32 PM | #4337
Quote: Originally Posted by jackdaley View Post
Sorry dude I've just never seen so much tear sheddery over a postive action.

It's like we were complaining about APAC population issues..then they bring in a fix so now we're complaing about ping/ primetime?..we can't have our cake and eat it too

Because we just look like entitled gamers with unwarranted self importance and unrealistic expectations with the petitions and server gatherings etc.
Positive action??!! Haha, I'm done talking to you. What a joke!
"Words are for conveying ideas, but when the ideas are understood, you forget the words. How I would love to talk to someone who's forgotten all the words!" Chuang Tzu

vian's Avatar


vian
03.27.2013 , 05:37 PM | #4338
Quote: Originally Posted by Scorpiooooo View Post
Hi Vian,

I read what Eric posted and there are a number of us that have flat out called Eric a liar on this. They would like us to assume that Bioware have been spending months calculating and gathering statistics, but the sad truth is that it is a financial decision and they would rather shaft us all back to the US rather pay to have a sole server out here. People on this thread and others have spent hours calculating and posting current server populations (myself included) to prove that a merger of APAC would vastly outstrip servers like The Bastion for AU Peak time alone.

I know that I've asked Eric to show us the figures, but he is just ignoring anything that will draw light on the real decision.

At the end of the day, this may or may not work, but it's worth trying. It's only for 4 hours on a Sunday Night so not taking much away from double xp. And even if it doesn't work, everyone that participates will have had a good time.
1. I could call Eric a cocker spaniel; it wouldn't make him one. I do not think he is lying; I think he believes what he says. I also think he's the messenger, with a pretty unenviable task in this matter, and abusing him won't help.

2. You have collected a bunch of stats with the aim of proving a particular conclusion. I know your heart is in the right place, but that's not a statistically valid method - it's not going to convince anyone who wasn't already on your side. BW, who in all likelihood can't release their raw data because such things are confidential, have months of stats collected with no preordained result in mind. Their analysis differs from yours. That doesn't make them liars, or evil, or anything. It's a disappointment - I wanted a merger myself - but if their analysis of their collected data says that a merger won't solve our problems, your event won't either.

Still, have fun. Think of it as a house-cooling party, because that's surely all it'll be.
Two blasters; no waiting!

odonoghuet's Avatar


odonoghuet
03.27.2013 , 05:37 PM | #4339
Jack, really glad you are writing with some thought now instead of the pages of trolling that have been your mark till now.

Quote: Originally Posted by jackdaley View Post
This thread was made by chippy to address the population issues that the APAC are facing right now not ping, not timezones or prime times or playstyle POPULATION ISSUES!, and EAWARE have stalled and used scumbag leave us in the dark tactics in which really it was about local server contracts that most likely were up for renewal and EAWARE decided to pull out but they've finally revealed their solution.
Let's assume that we are right that this is a purely financial decision.

Considering that this is an EA game, we can also assume it is being hosted in the EA server farm for Australia.

Now I don't like the assumption that the cost in contracting that server group is so high it isn't being paid for by the current player base on the servers, especially with the F2P markets increased revenue. What the real issue here is having to pay any Australian workers, or Australian advertising costs.

Those Advertising costs were cut shortly after the game was even released to Australia, in April/May last year. They obviously didn't get the influx they were hoping for with a couple TV adds during sporting events, and so cut losses. I don't think anyone would begrudge them that.

But it seems to me they obviously made the call that these servers were temporary back then. Hence why when the rest of the world got server mergers to super servers, we didn't. When the rest of the world got F2P, they got advertising for it to get people in the door, we didn't.

They choked us off, and have continued to do so, because of a decision pretty clearly made nearly a year ago.

You are dead right that it is unlikely that EA will change thier minds based of a decision no one has questioned for that long. But there is a window for this change, in that they still have to transfer us with this aweful incomplete character transfer system. As long as it will cost them man hours (=$) to transfer us, we have a window to try and reach someone to re-evaluate the call.

EA does listen to the market enough that if we show on Sunday there was enough of us for our own server, that had they advertised there was money they have cast away on a bad business practices, they may look at alternatives rather than have more bad press.

Sunday is a positive action we can take that may be for naught, but declaring it will 'never work' because big business can't move quickly just absolves the business of ever moving quickly on any issue.

It would likely bring more negative press on EA to show up to PAX Melbourne and heckle thier booth and hinder thier presentations. It would likely hurt EA a few manhours by each making accounts and new characters on these current servers just to increase load on the transfer and destination servers. But those are just negative reactions, that will be forgotten well before the memory of a day we showed them what we could make if they had let us try.

That is what Sunday is, Jack.
Laugh and the universe laughs with you, cry and you're on the path to the dark side.

Spinikar's Avatar


Spinikar
03.27.2013 , 05:37 PM | #4340
So, 2 issues with your idea. First issue, Playstyles. I origonally went PvP for world PvP, which is absolutly pathetic in swtor, but I thoroughly enjoy your PvE. With this said, I became a supporter for a merge to the APAC PvE server as this is what my guild does now. PvE, and we would very much like to move to a PvE server to play with like minded players, but it looks like we are being forced to play on a server we no longer want to be on. Secondly, have you heard of ping? We have. Its the little annoying latency that causes raid wipes, makes warzones unbalanced and basically sucks. You screwed this up from the begining. You should never have put the servers in Australia. Sure, its great for us, but all our oceanic friends had bad ping. Somewhere like singapore would have been better. Did you even look at the idea of moving the Oceanic servers there? Oceanic dose included a lot bigger area than Australia. We may be a large chunk of landmass, but we barley have the population to support a large city, let alone three servers for an mmo. The islands and Asian countries around us have more players, but those guys got screwed over by your pathetic management and business decisions. Well, thats my rant. Off to unbscribe two accounts, as your decision, although I am very glad you made one, just doesn't suit me unfortunatly. Thanks to Eric and his community team. You guys put in a super effort the past couple of weeks, and this, as a consumer, have greatly appreciated.

Spinikar, signing of from Swtor for the last time.
"Revan was power. It was like staring into the heart of the Force. Even then, you could see the Jedi he would slay etched on his soul."
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