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xeraphyne's Avatar

09.16.2012 , 07:34 PM | #11
Quote: Originally Posted by Beruthien View Post
Greetings xeraphyne,

This is very strange indeed!

Blank server screen is generally caused by one of two issues - an issue with your firewall or connection. However as your traceroute/pathping did not show any connection issues and a clean boot would have eliminated any firewall issues I would need to ask you to send in a ticket by emailing

When sending in the email please include your LauncherDiag and list all the troubleshooting steps you have taken. When creating the LauncherDiag file, please do it right after performing the clean boot (no other services enabled).

Please don't hesitate to come back to us if you have any other questions or issues.

Thank you!
I had an IT friend change the compatibilty to run the as Windows XP service pack 2 and for some reason resolved it.

Beruthien's Avatar

09.16.2012 , 07:41 PM | #12 This is the last staff post in this thread.  
Greetings xeraphyne,

I am glad to hear that your issue was resolved and thank you for sharing this solution with us! I will definitely take a note of it for future reference!

Have fun in-game
Beruthien| BioWare Customer Service Forum Support