Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Won't Launch

First BioWare Post First BioWare Post

BurntTurkey's Avatar


BurntTurkey
09.14.2012 , 08:49 PM | #1
Hello, I have recently purchased the game and I am unable to get it to launch. I have it set to run as administrator, I have performed a clean re-boot, I have tried the launcher fix re-download, and I have run launcher diagnostic. I have un-installed and re-installed and even have installed from web page but still no luck. I have my account set up and when I click on the launcher it asks to continue I choose yes the cursor shows working for a second then nothing. Sometimes it will show in my processes sometimes it shows for a second then disappears. Please advise on actions needed to get game to play. Thanks
Code:
------------------
System Information
------------------
Time of this report: 9/14/2012, 22:56:33
       Machine name: NANCY-HP
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: HP Pavilion g4 Notebook PC
               BIOS: InsydeH2O Version CCB.03.61.11F.33
          Processor: AMD E-450 APU with Radeon(tm) HD Graphics (2 CPUs), ~1.6GHz
             Memory: 4096MB RAM
Available OS Memory: 3692MB RAM
          Page File: 1842MB used, 5541MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 6320 Graphics
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: ATI display adapter (0x9806)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_9806&SUBSYS_165E103C&REV_00
     Display Memory: 1961 MB
   Dedicated Memory: 371 MB
      Shared Memory: 1590 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: AUO183C
        Native Mode: 1366 x 768(p) (60.098Hz)
        Output Type: Internal
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1099 (English)
     Driver Version: 8.900.7.1000
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 9/28/2011 11:15:26, 867328 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B71EE2-DB46-11CF-C777-5436BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x9806
          SubSys ID: 0x165E103C
        Revision ID: 0x0000
 Driver Strong Name: oem12.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Wrestler:8.900.7.1000:pci\ven_1002&dev_9806&subsys_165e103c
     Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C 
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers and Headphones (IDT High Definition Audio CODEC)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C165E&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6319.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 12/17/2010 07:41:36, 520192 bytes
            Other Files: 
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Communications Headphones (IDT High Definition Audio CODEC)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C165E&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6319.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 12/17/2010 07:41:36, 520192 bytes
            Other Files: 
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Internal Mic (IDT High Definition Audio CODEC)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6319.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/17/2010 07:41:36, 520192 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Stereo Mix (IDT High Definition Audio CODEC)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6319.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/17/2010 07:41:36, 520192 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: External Mic (IDT High Definition Audio CODEC)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6319.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/17/2010 07:41:36, 520192 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| 
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| 
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *syn1e41
| Upper Filters: SynTP
| Service: i8042prt
| 
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC52F
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| 
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 345.3 GB
Total Space: 458.1 GB
File System: NTFS
      Model: SAMSUNG HM501II SATA Disk Device

      Drive: D:
 Free Space: 1.6 GB
Total Space: 14.6 GB
File System: NTFS
      Model: SAMSUNG HM501II SATA Disk Device

      Drive: E:
 Free Space: 1.1 GB
Total Space: 4.1 GB
File System: FAT32
      Model: SAMSUNG HM501II SATA Disk Device

      Drive: Q:
      Model: n/a

      Drive: F:
      Model: hp DVD A  DS8A5LH SATA CdRom Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1718&SUBSYS_00000000&REV_00\3&2411E6FE&3&C5
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1510&SUBSYS_165E103C&REV_00\3&2411E6FE&3&00
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_165E103C&REV_00\3&2411E6FE&3&90
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_1314&SUBSYS_165E103C&REV_00\3&2411E6FE&3&09
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1716&SUBSYS_00000000&REV_00\3&2411E6FE&3&C6
   Driver: n/a

     Name: AMD Radeon HD 6320 Graphics
Device ID: PCI\VEN_1002&DEV_9806&SUBSYS_165E103C&REV_00\3&2411E6FE&3&08
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_165E103C&REV_00\3&2411E6FE&3&B2
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1704&SUBSYS_00000000&REV_00\3&2411E6FE&3&C4
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_43A2&SUBSYS_00001002&REV_00\3&2411E6FE&3&AA
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_165E103C&REV_00\3&2411E6FE&3&9A
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1703&SUBSYS_00000000&REV_00\3&2411E6FE&3&C3
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_43A1&SUBSYS_00001002&REV_00\3&2411E6FE&3&A9
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_165E103C&REV_00\3&2411E6FE&3&92
   Driver: n/a

     Name: Realtek RTL8188CE 802.11b/g/n WiFi Adapter
Device ID: PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C&REV_01\4&3B329A20&0&00A8
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1702&SUBSYS_00000000&REV_00\3&2411E6FE&3&C2
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_43A0&SUBSYS_00001002&REV_00\3&2411E6FE&3&A8
   Driver: n/a

     Name: AMD SATA Controller
Device ID: PCI\VEN_1002&DEV_4394&SUBSYS_165E103C&REV_00\3&2411E6FE&3&88
   Driver: n/a

     Name: Realtek PCIe FE Family Controller
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_165E103C&REV_05\4&3828895F&0&00A9
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1701&SUBSYS_00000000&REV_00\3&2411E6FE&3&C1
   Driver: n/a

     Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_165E103C&REV_40\3&2411E6FE&3&A3
   Driver: n/a

     Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_165E103C&REV_42\3&2411E6FE&3&A0
   Driver: n/a

     Name: Realtek PCIE CardReader
Device ID: PCI\VEN_10EC&DEV_5209&SUBSYS_165E103C&REV_01\4&2E978161&0&00AA
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1700&SUBSYS_00000000&REV_43\3&2411E6FE&3&C0
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_165E103C&REV_00\3&2411E6FE&3&B0
   Driver: n/a

     Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_40\3&2411E6FE&3&A4
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1719&SUBSYS_00000000&REV_00\3&2411E6FE&3&C7
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_1512&SUBSYS_12341022&REV_00\3&2411E6FE&3&20
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_165E103C&REV_00\3&2411E6FE&3&98
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_165E103C&REV_40\3&2411E6FE&3&A2
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ATI Media Center Video Encoder,0x00600000,1,1,atimcenc.dll,10.03.0000.40311
ffdshow MPEG-4 Video Decoder,0xff800001,2,1,ffdshow.ax,1.00.0003.0741
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
ArcSoft AAC Encoder,0x00200000,1,1,AACEncoder.ax,1.00.0000.0024
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.00.0003.0741
ffdshow Audio Decoder,0x3fffffff,1,1,ffdshow.ax,1.00.0003.0741
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
ArcSoft Audio Decoder HD,0x00200000,1,1,ASAudioHD.ax,1.03.0003.0185
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
,0x00000000,0,0,,
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
ArcSoft PutDataSample Filter 1.0,0x00200000,1,1,ArcPutDataSample.ax,1.00.0000.0008
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
ArcSoft Realtime Mplex Filter,0x00200000,2,1,ArcMplexFilter.ax,2.04.0001.0037
Arcsoft Mpeg MPlex Filter,0x00200000,2,0,MplexFilter.ax,1.00.0000.0005
ArcSoft Source Buffer Filter,0x00200000,2,0,SrcBuffer.ax,2.01.0000.0019
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
ArcSoft Avi Writer Filter,0x00200000,2,0,uAviWriter.ax,1.00.0001.0051
ArcSoft Mpeg Encoder Filter,0x00200000,2,0,ArcMpegCodec.ax,2.05.0000.0013
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,10.05.0000.40409
ATI MPEG Video Decoder,0x005fffff,1,2,atimpenc.dll,10.05.0000.40409
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
ArcSoft GetDataSample Filter 1.0,0x00200000,1,1,ArcGetDataSample.ax,1.00.0000.0015
ArcSoft MPEG Audio Decoder,0x00600000,1,1,mpgaudio.ax,2.04.0002.0016
FLV Splitter,0x00600000,1,1,FLVSplitter.ax,1.00.0000.0001
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
PlayReady DMO Wrapper,0x00600002,1,1,PRDMOW~1.DLL,1.03.2297.0000
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
MS PR Source Filter,0x00200000,0,2,PRSource.dll,1.03.2297.0000
Haali Media Splitter,0x00800001,0,1,splitter.ax,1.07.0062.0021
Arcsoft LPCM Decoder,0x00600000,1,1,lpcmdec.ax,2.04.0000.0002
Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.07.0062.0021
ATI Media Center Audio Encoder,0x00600000,1,1,atimcenc.dll,10.03.0000.40311
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,10.05.0000.40409
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
ATI Media Center Multiplexer,0x00400000,2,1,atimcenc.dll,10.03.0000.40311
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,10.05.0000.40409
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,10.05.0000.40409
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
ArcSoft MJPEG Decoder Filter,0x00400000,1,1,ASMJPEGDecoder.ax,1.00.0000.0022
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,10.05.0000.40409
Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.07.0062.0021
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713
Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.07.0062.0021
ArcSoft Filter Bridge,0x00200000,1,1,FilterBridge.ax,
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
ArcSoft Mux Filter,0x00200000,0,0,ArcMuxFilter.ax,1.00.0000.0010
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ArcSoft Video Decoder,0x00600000,2,2,ASVid.ax,2.27.0313.0106
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.00.0003.0741
ArcSoft Realtime Capture Encoder Filter,0x00200000,2,0,ArcCaptureEncoder.ax,2.05.0000.0032
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
Dump,0x00200000,1,0,Arcdump.ax,9.00.0000.0000
Arcsoft MJPEG Encoder Filter,0x00200000,1,1,ASMJPEGEncoder.ax,1.00.0002.0010
Arcsoft Mux Filter,0x00200000,1,1,ASMuxFilter.ax,1.02.0000.0001
ArcSoft WMV/ASF Splitter,0x00200000,1,0,ArcWmvSpl.ax,1.00.0000.0016
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
FLV Source,0x00600000,0,0,FLVSplitter.ax,1.00.0000.0001
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
ArcSoft MPEG Splitter,0x00400000,1,2,ArcSpl.ax,2.04.0002.0056
ArcSoft MPEG Demux,0x00400000,1,2,ArcDemux.ax,1.00.0002.0102
ArcSoft MP4 Muxer,0x00200000,2,0,MP4Muxer.ax,1.00.0000.0069
ATI Video Rotation Filter,0x00200000,1,1,atimpenc.dll,10.05.0000.40409
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
ArcSoft Video Encoder Pro,0x00200000,1,1,ASVEncoderPro.ax,1.01.0043.0045
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
Haali Video Sink,0x00200000,1,0,splitter.ax,1.07.0062.0021
ArcSoft MP4 Splitter,0x00600000,0,2,mp4splitter.ax,1.01.0000.0117
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
ArcSoft Mpeg Encode Filter,0x00200000,0,0,ArcMpegCodec.ax,2.05.0000.0013
ArcSoft Realtime Capture Encoder Filter,0x00200000,0,0,ArcCaptureEncoder.ax,2.05.0000.0032
Avi Writer Filter,0x00200000,0,0,uAviWriter.ax,1.00.0001.0051
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.00.0003.0741
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
MP4 Muxer,0x00200000,0,0,MP4Muxer.ax,1.00.0000.0069
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,10.05.0000.40409
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

Audio Capture Sources:
Internal Mic (IDT High Definiti,0x00200000,0,0,qcap.dll,6.06.7601.17514
External Mic (IDT High Definiti,0x00200000,0,0,qcap.dll,6.06.7601.17514
Stereo Mix (IDT High Definition,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:
,0x00000000,0,0,,
MuxedIn1,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
MuxedIn2,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
,0x00000000,0,0,,
CyberLink Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
HP Webcam-101,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
HpOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
,0x00000000,0,0,,
,0x00000000,0,0,,
Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
CyberLink Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
HP Webcam-101,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

Device Control Filters:
ArcSoft Mpeg Mplex Filter,0x00200000,0,0,ArcMplexFilter.ax,2.04.0001.0037

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers and Headphones (IDT Hi,0x00200000,1,0,quartz.dll,6.06.7601.17713
Communications Headphones (IDT ,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Communications Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers and Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.17713

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

Ratae's Avatar


Ratae
09.14.2012 , 08:54 PM | #2 Click here to go to the next staff post in this thread. Next  
Hello BurntTurkey,

Would it be possible for you to post your Dxdiag and launcher logs, so we can get an idea of what might be going wrong?

You can find details on how to get these files here.

Thank you.
Ratae | BioWare Customer Service - Forum Support

BurntTurkey's Avatar


BurntTurkey
09.14.2012 , 09:01 PM | #3
Code:
------------------
System Information
------------------
Time of this report: 9/14/2012, 22:56:33
       Machine name: NANCY-HP
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: HP Pavilion g4 Notebook PC
               BIOS: InsydeH2O Version CCB.03.61.11F.33
          Processor: AMD E-450 APU with Radeon(tm) HD Graphics (2 CPUs), ~1.6GHz
             Memory: 4096MB RAM
Available OS Memory: 3692MB RAM
          Page File: 1842MB used, 5541MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 6320 Graphics
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: ATI display adapter (0x9806)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_9806&SUBSYS_165E103C&REV_00
     Display Memory: 1961 MB
   Dedicated Memory: 371 MB
      Shared Memory: 1590 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: AUO183C
        Native Mode: 1366 x 768(p) (60.098Hz)
        Output Type: Internal
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1099 (English)
     Driver Version: 8.900.7.1000
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 9/28/2011 11:15:26, 867328 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B71EE2-DB46-11CF-C777-5436BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x9806
          SubSys ID: 0x165E103C
        Revision ID: 0x0000
 Driver Strong Name: oem12.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Wrestler:8.900.7.1000:pci\ven_1002&dev_9806&subsys_165e103c
     Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C 
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers and Headphones (IDT High Definition Audio CODEC)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C165E&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6319.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 12/17/2010 07:41:36, 520192 bytes
            Other Files: 
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Communications Headphones (IDT High Definition Audio CODEC)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C165E&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6319.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 12/17/2010 07:41:36, 520192 bytes
            Other Files: 
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Internal Mic (IDT High Definition Audio CODEC)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6319.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/17/2010 07:41:36, 520192 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Stereo Mix (IDT High Definition Audio CODEC)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6319.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/17/2010 07:41:36, 520192 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: External Mic (IDT High Definition Audio CODEC)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6319.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/17/2010 07:41:36, 520192 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| 
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| 
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *syn1e41
| Upper Filters: SynTP
| Service: i8042prt
| 
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC52F
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| 
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 345.3 GB
Total Space: 458.1 GB
File System: NTFS
      Model: SAMSUNG HM501II SATA Disk Device

      Drive: D:
 Free Space: 1.6 GB
Total Space: 14.6 GB
File System: NTFS
      Model: SAMSUNG HM501II SATA Disk Device

      Drive: E:
 Free Space: 1.1 GB
Total Space: 4.1 GB
File System: FAT32
      Model: SAMSUNG HM501II SATA Disk Device

      Drive: Q:
      Model: n/a

      Drive: F:
      Model: hp DVD A  DS8A5LH SATA CdRom Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1718&SUBSYS_00000000&REV_00\3&2411E6FE&3&C5
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1510&SUBSYS_165E103C&REV_00\3&2411E6FE&3&00
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_165E103C&REV_00\3&2411E6FE&3&90
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_1314&SUBSYS_165E103C&REV_00\3&2411E6FE&3&09
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1716&SUBSYS_00000000&REV_00\3&2411E6FE&3&C6
   Driver: n/a

     Name: AMD Radeon HD 6320 Graphics
Device ID: PCI\VEN_1002&DEV_9806&SUBSYS_165E103C&REV_00\3&2411E6FE&3&08
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_165E103C&REV_00\3&2411E6FE&3&B2
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1704&SUBSYS_00000000&REV_00\3&2411E6FE&3&C4
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_43A2&SUBSYS_00001002&REV_00\3&2411E6FE&3&AA
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_165E103C&REV_00\3&2411E6FE&3&9A
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1703&SUBSYS_00000000&REV_00\3&2411E6FE&3&C3
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_43A1&SUBSYS_00001002&REV_00\3&2411E6FE&3&A9
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_165E103C&REV_00\3&2411E6FE&3&92
   Driver: n/a

     Name: Realtek RTL8188CE 802.11b/g/n WiFi Adapter
Device ID: PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C&REV_01\4&3B329A20&0&00A8
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1702&SUBSYS_00000000&REV_00\3&2411E6FE&3&C2
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_43A0&SUBSYS_00001002&REV_00\3&2411E6FE&3&A8
   Driver: n/a

     Name: AMD SATA Controller
Device ID: PCI\VEN_1002&DEV_4394&SUBSYS_165E103C&REV_00\3&2411E6FE&3&88
   Driver: n/a

     Name: Realtek PCIe FE Family Controller
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_165E103C&REV_05\4&3828895F&0&00A9
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1701&SUBSYS_00000000&REV_00\3&2411E6FE&3&C1
   Driver: n/a

     Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_165E103C&REV_40\3&2411E6FE&3&A3
   Driver: n/a

     Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_165E103C&REV_42\3&2411E6FE&3&A0
   Driver: n/a

     Name: Realtek PCIE CardReader
Device ID: PCI\VEN_10EC&DEV_5209&SUBSYS_165E103C&REV_01\4&2E978161&0&00AA
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1700&SUBSYS_00000000&REV_43\3&2411E6FE&3&C0
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_165E103C&REV_00\3&2411E6FE&3&B0
   Driver: n/a

     Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_40\3&2411E6FE&3&A4
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1719&SUBSYS_00000000&REV_00\3&2411E6FE&3&C7
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_1512&SUBSYS_12341022&REV_00\3&2411E6FE&3&20
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_165E103C&REV_00\3&2411E6FE&3&98
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_165E103C&REV_40\3&2411E6FE&3&A2
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ATI Media Center Video Encoder,0x00600000,1,1,atimcenc.dll,10.03.0000.40311
ffdshow MPEG-4 Video Decoder,0xff800001,2,1,ffdshow.ax,1.00.0003.0741
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
ArcSoft AAC Encoder,0x00200000,1,1,AACEncoder.ax,1.00.0000.0024
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.00.0003.0741
ffdshow Audio Decoder,0x3fffffff,1,1,ffdshow.ax,1.00.0003.0741
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
ArcSoft Audio Decoder HD,0x00200000,1,1,ASAudioHD.ax,1.03.0003.0185
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
,0x00000000,0,0,,
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
ArcSoft PutDataSample Filter 1.0,0x00200000,1,1,ArcPutDataSample.ax,1.00.0000.0008
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
ArcSoft Realtime Mplex Filter,0x00200000,2,1,ArcMplexFilter.ax,2.04.0001.0037
Arcsoft Mpeg MPlex Filter,0x00200000,2,0,MplexFilter.ax,1.00.0000.0005
ArcSoft Source Buffer Filter,0x00200000,2,0,SrcBuffer.ax,2.01.0000.0019
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
ArcSoft Avi Writer Filter,0x00200000,2,0,uAviWriter.ax,1.00.0001.0051
ArcSoft Mpeg Encoder Filter,0x00200000,2,0,ArcMpegCodec.ax,2.05.0000.0013
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,10.05.0000.40409
ATI MPEG Video Decoder,0x005fffff,1,2,atimpenc.dll,10.05.0000.40409
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
ArcSoft GetDataSample Filter 1.0,0x00200000,1,1,ArcGetDataSample.ax,1.00.0000.0015
ArcSoft MPEG Audio Decoder,0x00600000,1,1,mpgaudio.ax,2.04.0002.0016
FLV Splitter,0x00600000,1,1,FLVSplitter.ax,1.00.0000.0001
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
PlayReady DMO Wrapper,0x00600002,1,1,PRDMOW~1.DLL,1.03.2297.0000
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
MS PR Source Filter,0x00200000,0,2,PRSource.dll,1.03.2297.0000
Haali Media Splitter,0x00800001,0,1,splitter.ax,1.07.0062.0021
Arcsoft LPCM Decoder,0x00600000,1,1,lpcmdec.ax,2.04.0000.0002
Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.07.0062.0021
ATI Media Center Audio Encoder,0x00600000,1,1,atimcenc.dll,10.03.0000.40311
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,10.05.0000.40409
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
ATI Media Center Multiplexer,0x00400000,2,1,atimcenc.dll,10.03.0000.40311
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,10.05.0000.40409
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,10.05.0000.40409
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
ArcSoft MJPEG Decoder Filter,0x00400000,1,1,ASMJPEGDecoder.ax,1.00.0000.0022
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,10.05.0000.40409
Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.07.0062.0021
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713
Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.07.0062.0021
ArcSoft Filter Bridge,0x00200000,1,1,FilterBridge.ax,
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
ArcSoft Mux Filter,0x00200000,0,0,ArcMuxFilter.ax,1.00.0000.0010
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ArcSoft Video Decoder,0x00600000,2,2,ASVid.ax,2.27.0313.0106
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.00.0003.0741
ArcSoft Realtime Capture Encoder Filter,0x00200000,2,0,ArcCaptureEncoder.ax,2.05.0000.0032
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
Dump,0x00200000,1,0,Arcdump.ax,9.00.0000.0000
Arcsoft MJPEG Encoder Filter,0x00200000,1,1,ASMJPEGEncoder.ax,1.00.0002.0010
Arcsoft Mux Filter,0x00200000,1,1,ASMuxFilter.ax,1.02.0000.0001
ArcSoft WMV/ASF Splitter,0x00200000,1,0,ArcWmvSpl.ax,1.00.0000.0016
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
FLV Source,0x00600000,0,0,FLVSplitter.ax,1.00.0000.0001
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
ArcSoft MPEG Splitter,0x00400000,1,2,ArcSpl.ax,2.04.0002.0056
ArcSoft MPEG Demux,0x00400000,1,2,ArcDemux.ax,1.00.0002.0102
ArcSoft MP4 Muxer,0x00200000,2,0,MP4Muxer.ax,1.00.0000.0069
ATI Video Rotation Filter,0x00200000,1,1,atimpenc.dll,10.05.0000.40409
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
ArcSoft Video Encoder Pro,0x00200000,1,1,ASVEncoderPro.ax,1.01.0043.0045
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
Haali Video Sink,0x00200000,1,0,splitter.ax,1.07.0062.0021
ArcSoft MP4 Splitter,0x00600000,0,2,mp4splitter.ax,1.01.0000.0117
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
ArcSoft Mpeg Encode Filter,0x00200000,0,0,ArcMpegCodec.ax,2.05.0000.0013
ArcSoft Realtime Capture Encoder Filter,0x00200000,0,0,ArcCaptureEncoder.ax,2.05.0000.0032
Avi Writer Filter,0x00200000,0,0,uAviWriter.ax,1.00.0001.0051
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.00.0003.0741
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
MP4 Muxer,0x00200000,0,0,MP4Muxer.ax,1.00.0000.0069
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,10.05.0000.40409
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

Audio Capture Sources:
Internal Mic (IDT High Definiti,0x00200000,0,0,qcap.dll,6.06.7601.17514
External Mic (IDT High Definiti,0x00200000,0,0,qcap.dll,6.06.7601.17514
Stereo Mix (IDT High Definition,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:
,0x00000000,0,0,,
MuxedIn1,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
MuxedIn2,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
,0x00000000,0,0,,
CyberLink Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
HP Webcam-101,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
HpOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
,0x00000000,0,0,,
,0x00000000,0,0,,
Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
CyberLink Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
HP Webcam-101,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

Device Control Filters:
ArcSoft Mpeg Mplex Filter,0x00200000,0,0,ArcMplexFilter.ax,2.04.0001.0037

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers and Headphones (IDT Hi,0x00200000,1,0,quartz.dll,6.06.7601.17713
Communications Headphones (IDT ,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Communications Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers and Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.17713

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

Ratae's Avatar


Ratae
09.14.2012 , 09:28 PM | #4 Click here to go to the next staff post in this thread. Next  
Hello BurntTurkey,

Could you please try the following trouble-shooting steps, if you have not done so already?
  • You may need to allow the launcher (launcher.exe) and game client (swtor.exe) to communicate through your firewall and your anti-virus software. You may also need to remove and re-add the firewall exceptions. Please see here for further information on how to configure your firewall.
  • You may need to open specific ports on your router. The port numbers which are needed by Star Wars: The Old Republic can be found here.
  • You may try power-cycling your router by turning its power off waiting 30 seconds and then turning it back on again.
  • If you utilize a VPN for your connection, you would need to ensure that the game is allowed to communicate through the VPN. If you are using a proxy server, please ensure that it is configured correctly in Internet Options.
  • Are you using a wired or a wireless connection on your computer? If its the latter, you could try connecting your computer directly to your router using a wired connection to see if it improves the performance of the game? Wireless network connections can be prone to reduced signal quality when compared to a wired connection on the same network. The reasons for this could be related to:
    1. The quality of your wireless device and/or router
    2. Interference from other wireless signals
    3. Physical obstructions between your devices which reduce the wireless signal quality
  • If you utilize traffic management software, this can sometimes interfere with or block the game from connecting to the servers. If you have this type of issue, and have programs like this running then you can try disabling them to see if it resolves the issue.
  • You could try closing down any unnecessary applications that may be running in the background. You can check the applications tab and processes tab in Task Manager to see what programs are currently running.
Looking at your Dxdiag, Id also suggest you update your Graphics card drivers, as these are showing as being from 09/2011. Please read this helpful post on how to update your drivers.

Let us know how you get on.
Ratae | BioWare Customer Service - Forum Support

BurntTurkey's Avatar


BurntTurkey
09.14.2012 , 11:57 PM | #5
I have tried everything you suggested. Opened the ports with port forwarding but it still will not launch I updated the firmware on my router still no luck. I never get any screen. When I click the launch icon it does nothing. I can see the launch application in my task manager processes for approx 30 seconds to a minute then it is gone.

Ratae's Avatar


Ratae
09.15.2012 , 12:06 AM | #6 Click here to go to the next staff post in this thread. Next  
Hello BurntTurkey,

Thank you for trying out all those trouble-shooting steps.

Could you please post your full latest Launcher logs to see if then give us any more information to help us find a solution?

Please see this thread for information on how to obtain these.

Thank you for your help.
Ratae | BioWare Customer Service - Forum Support

BurntTurkey's Avatar


BurntTurkey
09.15.2012 , 08:56 AM | #7
Code:
201209150152 INFO   ----------------------------------------------------------
201209150152 ERROR  JSON.stringify resp: {"status":-1,"body":""}
201209150152 ERROR  Ping status for 'preprodlaunchapp01.bwa.biowareonline.int: -1
201209150152 ERROR  JSON.stringify resp: {"status":-1,"body":""}
201209150152 ERROR  Ping status for 'preprodlaunchapp01.bwa.biowareonline.int: -1
201209150152 INFO   Starting patcher patch
201209150152 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
201209150152 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest
201209150152 INFO   Patch manifest state is unknown.
201209150152 INFO   Delete C:/Program Files (x86)/Electronic Arts/BioWare/Star Wars - The Old Republic/patcher.version, and try again.
201209150152 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
201209150152 ERROR  ManifestComplete:patcher/http://manifest.swtor.com/patch/patcher.patchmanifest
201209150152 INFO   Manifest: patcher, current=-1/upcoming=-1/required=63
201209150152 INFO   ManifestState=Download: patcher, current=-1/upcoming=-1/required=63
201209150152 INFO   Download: http://127.0.0.1:60681/app/download.solidconfig
201209150152 INFO   Download: http://cdn-patch.swtor.com/patch/patcher/patcher_-1to63.solidpkg
201209150152 INFO   Download Creating: http://cdn-patch.swtor.com/patch/patcher/patcher_-1to63.solidpkg
201209150152 INFO   Download Checking: http://cdn-patch.swtor.com/patch/patcher/patcher_-1to63.solidpkg
201209150152 INFO   Patching group: patcher -1→63
201209150152 ERROR  unknown group (patcher)
201209150152 INFO   Patching file:  patcher -1→63
201209150152 INFO   Recognized patcher version 0
201209150152 INFO   Download Downloading: http://cdn-patch.swtor.com/patch/patcher/patcher_-1to63.solidpkg
201209150152 INFO   Download: http://Tracker22.18af53cb-6672-4fe4-a21d-efb831a36bdb.automated.tel.swtor.com:80/?info_hash=%0C%0C%89%21%9F%23%27Y%B8%93%23%60%17%8C%C0%EDi%CD%10%BD&peer_id=-SD3160-%00%5B%0AQ%C3D%10B%01%F3%DB9&port=10467&uploaded=0&downloaded=0&left=31880131&key=E46C35A44F5ED970513B7BA468A-C49A60C6-1347688373&compact=1&ip=192.168.0.108&event=started&upnpdevices=D-Link+Router
201209150152 INFO   Download: http://cdn-patch.swtor.com/patch/patcher/patcher_-1to63/patcher_-1to63.z01
201209150153 INFO   Download: http://cdn-patch.swtor.com/patch/patcher/patcher_-1to63/patcher_-1to63.zip
201209150153 INFO   Download Complete: Complete: http://cdn-patch.swtor.com/patch/patcher/patcher_-1to63.solidpkg
201209150153 INFO   Download: http://Tracker22.18af53cb-6672-4fe4-a21d-efb831a36bdb.automated.tel.swtor.com:80/?info_hash=%0C%0C%89%21%9F%23%27Y%B8%93%23%60%17%8C%C0%EDi%CD%10%BD&peer_id=-SD3160-%00%5B%0AQ%C3D%10B%01%F3%DB9&port=10467&uploaded=0&downloaded=0&left=0&key=E46C35A44F5ED970513B7BA468A-C49A60C6-1347688373&compact=1&ip=192.168.0.108&event=completed&inconn=0&outconn=0&bitconfirm=0&bitcorrupt=0&bitdiscard=0&duration=13&totalduration=13&reliableread=31880131&reliableconfirm=31880131&reliablecorrupt=0&reliablediscard=0&connectivity=1042
201209150153 INFO   ManifestState=Patch: patcher, current=-1/upcoming=-1/required=63
201209150153 INFO   Download Seed: Seeding: http://cdn-patch.swtor.com/patch/patcher/patcher_-1to63.solidpkg
201209150153 INFO   Closing launcher

BurntTurkey's Avatar


BurntTurkey
09.17.2012 , 01:37 PM | #8
Have you had the opportunity to review the file. I am still unable to get the game to load.

Beesodd's Avatar


Beesodd
09.17.2012 , 01:45 PM | #9 Click here to go to the next staff post in this thread. Next  
I apologize for the delay in response. It appears that you are using an old version fo the launcher. Please download a fresh copy of the setup file and run it over your existing install. This can be gotten from here:www.swtor.com/download.

Thanks.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

BurntTurkey's Avatar


BurntTurkey
09.17.2012 , 03:06 PM | #10
That still did not solve the issue>