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The patcher service is temporarily unavailable. Won't login to game client.

STAR WARS: The Old Republic > English > Customer Service
The patcher service is temporarily unavailable. Won't login to game client.
First BioWare Post First BioWare Post

Katra_Reborn's Avatar


Katra_Reborn
09.08.2012 , 11:02 AM | #1
Attempting to login results in this error message. My internet connection is fine (obviously) and I have re-booted my system already.

Tirvaak's Avatar


Tirvaak
09.08.2012 , 11:08 AM | #2 Click here to go to the next staff post in this thread. Next  
Hi Katra_Reborn,

Could you please post a copy of your latest launcher log in this thread?

Please post the Log within code tags or spoiler tags

You can find your launcher logs at one of these default locations:
  • For 32 bit Operating Systems - C:\Program Files\EA\BioWare\Star Wars - The Old Republic\logs
    or
  • For 64 bit Operating Systems - C:\Program Files (x86)\EA\BioWare\Star Wars - The Old Republic\logs

Launcher logs look like this: “launcher_20120719.txt”.

Thanks.

Tirvaak | Bioware Customer Service - Forum Support

Katra_Reborn's Avatar


Katra_Reborn
09.08.2012 , 11:46 AM | #3
Code:
2012-09-08 12:48:06 INFO   File info: launcher.exe size=2512760, created=12/16/2011 18:18:29, accessed=7/26/2012 19:54:0, written=7/26/2012 19:54:0
2012-09-08 12:48:06 INFO   -----------------------------(300)-----------------------------
2012-09-08 12:48:08 INFO   SpecsHash=449636062.3523340356
2012-09-08 12:48:16 ERROR  Promos Error: Timeout
2012-09-08 12:48:26 ERROR  Promos Error: Timeout
2012-09-08 12:48:36 ERROR  Promos Error: Timeout
2012-09-08 12:48:43 ERROR  Failed login server pping tests (3).
2012-09-08 12:48:43 ERROR  Going Offline
2012-09-08 12:48:46 INFO   User presses exit - E:(true,The patcher service is temporarily unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the most recent announcements available.) NE:(false,Network error. Check your internet connection)
2012-09-08 12:48:46 INFO   Closed launcher
2012-09-08 12:48:50 INFO   File info: launcher.exe size=2512760, created=12/16/2011 18:18:29, accessed=7/26/2012 19:54:0, written=7/26/2012 19:54:0
2012-09-08 12:48:50 INFO   -----------------------------(300)-----------------------------
2012-09-08 12:48:52 INFO   SpecsHash=449636062.3523340356
2012-09-08 12:49:00 ERROR  Promos Error: Timeout
2012-09-08 12:49:28 ERROR  Failed login server pping tests (3).
2012-09-08 12:49:28 ERROR  Going Offline
2012-09-08 12:49:32 INFO   User presses exit - E:(true,The patcher service is temporarily unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the most recent announcements available.) NE:(false,Network error. Check your internet connection)
2012-09-08 12:49:32 INFO   Closed launcher
2012-09-08 12:49:35 INFO   File info: launcher.exe size=2512760, created=12/16/2011 18:18:29, accessed=7/26/2012 19:54:0, written=7/26/2012 19:54:0
2012-09-08 12:49:35 INFO   -----------------------------(300)-----------------------------
2012-09-08 12:49:36 INFO   SpecsHash=449636062.3523340356
2012-09-08 12:49:36 INFO   Starting patcher patch
2012-09-08 12:49:36 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-08 12:49:37 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-09-08 12:49:37 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-08 12:49:37 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-09-08 12:49:37 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-08 12:49:37 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-09-08 12:49:37 INFO   Patch completed normally (patcher)
2012-09-08 12:49:37 INFO   Patching end
2012-09-08 12:49:37 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-08 12:49:37 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-09-08 12:49:38 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-08 12:49:38 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-09-08 12:49:38 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-08 12:49:38 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-09-08 12:49:38 INFO   Patch completed normally (eualas)
2012-09-08 12:49:38 INFO   Patching end
2012-09-08 12:49:42 INFO   User logs in.
2012-09-08 12:49:43 ERROR  Login failure type 409 observed.
2012-09-08 12:49:43 ERROR  Login failure #409i
2012-09-08 12:49:43 INFO   Login failure #409 recorded
2012-09-08 12:49:43 ERROR  Server did not properly respond to authenticate: 409
2012-09-08 12:49:47 INFO   User logs in.
2012-09-08 12:49:47 ERROR  Login failure type 409 observed.
2012-09-08 12:49:47 ERROR  Login failure #409i
2012-09-08 12:49:47 INFO   Login failure #409 recorded
2012-09-08 12:49:47 ERROR  Server did not properly respond to authenticate: 409
2012-09-08 12:49:50 INFO   User presses exit - E:(true,The patcher service is temporarily unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the most recent announcements available.) NE:(false,Network error. Check your internet connection)
2012-09-08 12:49:50 INFO   Closed launcher
2012-09-08 12:49:55 INFO   File info: launcher.exe size=2512760, created=12/16/2011 18:18:29, accessed=7/26/2012 19:54:0, written=7/26/2012 19:54:0
2012-09-08 12:49:55 INFO   -----------------------------(300)-----------------------------
2012-09-08 12:49:56 INFO   SpecsHash=449636062.3523340356
2012-09-08 12:49:57 INFO   Starting patcher patch
2012-09-08 12:49:57 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-08 12:49:57 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-09-08 12:49:57 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-08 12:49:57 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-09-08 12:49:57 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-08 12:49:57 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-09-08 12:49:57 INFO   Patch completed normally (patcher)
2012-09-08 12:49:57 INFO   Patching end
2012-09-08 12:49:57 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-08 12:49:57 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-09-08 12:49:58 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-08 12:49:58 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-09-08 12:49:58 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-08 12:49:58 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-09-08 12:49:58 INFO   Patch completed normally (eualas)
2012-09-08 12:49:58 INFO   Patching end
2012-09-08 12:50:00 INFO   User logs in.
2012-09-08 12:50:00 ERROR  Login failure type 409 observed.
2012-09-08 12:50:00 ERROR  Login failure #409i
2012-09-08 12:50:00 INFO   Login failure #409 recorded
2012-09-08 12:50:00 ERROR  Server did not properly respond to authenticate: 409
2012-09-08 12:50:43 INFO   User logs in.
2012-09-08 12:50:43 ERROR  Login failure type 409 observed.
2012-09-08 12:50:43 ERROR  Login failure #409i
2012-09-08 12:50:43 INFO   Login failure #409 recorded
2012-09-08 12:50:43 ERROR  Server did not properly respond to authenticate: 409
2012-09-08 12:50:49 INFO   User presses exit - E:(true,The patcher service is temporarily unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the most recent announcements available.) NE:(false,Network error. Check your internet connection)
2012-09-08 12:50:49 INFO   Closed launcher
2012-09-08 12:50:55 INFO   File info: launcher.exe size=2512760, created=12/16/2011 18:18:29, accessed=7/26/2012 19:54:0, written=7/26/2012 19:54:0
2012-09-08 12:50:55 INFO   -----------------------------(300)-----------------------------
2012-09-08 12:50:56 INFO   SpecsHash=449636062.3523340356
2012-09-08 12:50:56 INFO   Starting patcher patch
2012-09-08 12:50:57 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-08 12:50:57 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-09-08 12:50:57 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-08 12:50:57 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-09-08 12:50:57 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-08 12:50:57 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-09-08 12:50:57 INFO   Patch completed normally (patcher)
2012-09-08 12:50:57 INFO   Patching end
2012-09-08 12:50:57 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-08 12:50:57 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-09-08 12:50:58 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-08 12:50:58 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-09-08 12:50:58 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-08 12:50:58 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-09-08 12:50:58 INFO   Patch completed normally (eualas)
2012-09-08 12:50:58 INFO   Patching end
2012-09-08 12:51:05 INFO   User logs in.
2012-09-08 12:51:05 ERROR  Login failure type 409 observed.
2012-09-08 12:51:05 ERROR  Login failure #409i
2012-09-08 12:51:05 INFO   Login failure #409 recorded
2012-09-08 12:51:05 ERROR  Server did not properly respond to authenticate: 409
2012-09-08 12:52:08 INFO   User presses exit - E:(true,The patcher service is temporarily unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the most recent announcements available.) NE:(false,Network error. Check your internet connection)
2012-09-08 12:52:08 INFO   Closed launcher
2012-09-08 12:52:14 INFO   File info: launcher.exe size=2512760, created=12/16/2011 18:18:29, accessed=7/26/2012 19:54:0, written=7/26/2012 19:54:0
2012-09-08 12:52:14 INFO   -----------------------------(300)-----------------------------
2012-09-08 12:52:15 INFO   SpecsHash=449636062.3523340356
2012-09-08 12:52:16 INFO   Starting patcher patch
2012-09-08 12:52:16 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-08 12:52:16 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-09-08 12:52:17 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-08 12:52:17 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-09-08 12:52:17 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-08 12:52:17 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-09-08 12:52:17 INFO   Patch completed normally (patcher)
2012-09-08 12:52:17 INFO   Patching end
2012-09-08 12:52:17 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-08 12:52:17 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-09-08 12:52:18 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-08 12:52:18 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-09-08 12:52:18 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-08 12:52:18 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-09-08 12:52:18 INFO   Patch completed normally (eualas)
2012-09-08 12:52:18 INFO   Patching end
2012-09-08 12:52:21 INFO   User logs in.
2012-09-08 12:52:22 ERROR  Login failure type 409 observed.
2012-09-08 12:52:22 ERROR  Login failure #409i
2012-09-08 12:52:22 INFO   Login failure #409 recorded
2012-09-08 12:52:22 ERROR  Server did not properly respond to authenticate: 409
2012-09-08 12:52:26 INFO   User presses exit - E:(true,The patcher service is temporarily unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the most recent announcements available.) NE:(false,Network error. Check your internet connection)
2012-09-08 12:52:26 INFO   Closed launcher
2012-09-08 12:55:02 INFO   File info: launcher.exe size=2512760, created=12/16/2011 18:18:29, accessed=7/26/2012 19:54:0, written=7/26/2012 19:54:0
2012-09-08 12:55:02 INFO   -----------------------------(300)-----------------------------
2012-09-08 12:55:04 INFO   SpecsHash=449636062.3523340356
2012-09-08 12:55:04 INFO   Starting patcher patch
2012-09-08 12:55:04 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-08 12:55:04 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-09-08 12:55:05 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-08 12:55:05 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-09-08 12:55:05 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-08 12:55:05 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-09-08 12:55:05 INFO   Patch completed normally (patcher)
2012-09-08 12:55:05 INFO   Patching end
2012-09-08 12:55:05 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-08 12:55:05 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-09-08 12:55:05 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-08 12:55:05 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-09-08 12:55:05 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-08 12:55:05 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-09-08 12:55:05 INFO   Patch completed normally (eualas)
2012-09-08 12:55:05 INFO   Patching end
2012-09-08 12:55:08 INFO   User logs in.
2012-09-08 12:55:08 ERROR  Login failure type 409 observed.
2012-09-08 12:55:08 ERROR  Login failure #409i
2012-09-08 12:55:08 INFO   Login failure #409 recorded
2012-09-08 12:55:08 ERROR  Server did not properly respond to authenticate: 409
2012-09-08 12:55:38 INFO   User logs in.
2012-09-08 12:55:38 ERROR  Login failure type 409 observed.
2012-09-08 12:55:38 ERROR  Login failure #409i
2012-09-08 12:55:38 INFO   Login failure #409 recorded
2012-09-08 12:55:38 ERROR  Server did not properly respond to authenticate: 409
2012-09-08 12:56:11 INFO   Closed launcher
2012-09-08 13:00:37 INFO   File info: launcher.exe size=2512760, created=12/16/2011 18:18:29, accessed=7/26/2012 19:54:0, written=7/26/2012 19:54:0
2012-09-08 13:00:37 INFO   -----------------------------(300)-----------------------------
2012-09-08 13:00:39 INFO   SpecsHash=449636062.3523340356
2012-09-08 13:00:39 INFO   Starting patcher patch
2012-09-08 13:00:39 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-08 13:00:39 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-09-08 13:00:40 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-08 13:00:40 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-09-08 13:00:40 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-08 13:00:40 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-09-08 13:00:40 INFO   Patch completed normally (patcher)
2012-09-08 13:00:40 INFO   Patching end
2012-09-08 13:00:40 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-08 13:00:40 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-09-08 13:00:40 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-08 13:00:40 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-09-08 13:00:40 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-08 13:00:40 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-09-08 13:00:40 INFO   Patch completed normally (eualas)
2012-09-08 13:00:40 INFO   Patching end
2012-09-08 13:00:43 INFO   User logs in.
2012-09-08 13:00:44 ERROR  Login failure type 409 observed.
2012-09-08 13:00:44 ERROR  Login failure #409i
2012-09-08 13:00:44 INFO   Login failure #409 recorded
2012-09-08 13:00:44 ERROR  Server did not properly respond to authenticate: 409
2012-09-08 13:01:56 INFO   User presses exit - E:(true,The patcher service is temporarily unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the most recent announcements available.) NE:(false,Network error. Check your internet connection)
2012-09-08 13:01:57 INFO   Closed launcher
2012-09-08 13:02:39 INFO   File info: launcher.exe size=2512760, created=12/16/2011 18:18:29, accessed=7/26/2012 19:54:0, written=7/26/2012 19:54:0
2012-09-08 13:02:39 INFO   -----------------------------(300)-----------------------------
2012-09-08 13:02:40 INFO   SpecsHash=449636062.3523340356
2012-09-08 13:02:40 INFO   Starting patcher patch
2012-09-08 13:02:40 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-08 13:02:41 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-09-08 13:02:41 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-08 13:02:41 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-09-08 13:02:41 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-08 13:02:41 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-09-08 13:02:41 INFO   Patch completed normally (patcher)
2012-09-08 13:02:41 INFO   Patching end
2012-09-08 13:02:41 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-08 13:02:41 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-09-08 13:02:42 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-08 13:02:42 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-09-08 13:02:42 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-08 13:02:42 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-09-08 13:02:42 INFO   Patch completed normally (eualas)
2012-09-08 13:02:42 INFO   Patching end
2012-09-08 13:02:44 INFO   User logs in.
2012-09-08 13:02:44 ERROR  Login failure type 409 observed.
2012-09-08 13:02:44 ERROR  Login failure #409i
2012-09-08 13:02:44 INFO   Login failure #409 recorded
2012-09-08 13:02:44 ERROR  Server did not properly respond to authenticate: 409
2012-09-08 13:02:48 INFO   Lag report generated
2012-09-08 13:02:48 INFO   Sending ping report: {"209.66.92.106":[118,134,102,108,141],"152.179.48.58":[140,135,109,144,110],"209.66.92.102":[104,106,-1,155,163,101],"152.179.99.218":[116,111,111,113,114],"80.239.192.82":[152,151,148,143,152],"195.2.27.90":[151,145,151,153,151],"80.239.192.78":[146,151,144,154,147],"195.2.27.86":[146,147,146,144,147],"64.125.199.186":[69,63,71,60,67],"152.179.164.162":[68,66,68,70,70],"64.125.199.190":[68,76,57,64,64],"152.179.50.154":[62,60,65,62,62],"127.0.0.1":[1,0,0,0,0],"localhost":[0,0,0,0,0]}
2012-09-08 13:05:15 INFO   User logs in.
2012-09-08 13:05:15 ERROR  Login failure type 409 observed.
2012-09-08 13:05:15 ERROR  Login failure #409i
2012-09-08 13:05:15 INFO   Login failure #409 recorded
2012-09-08 13:05:15 ERROR  Server did not properly respond to authenticate: 409
2012-09-08 13:45:12 INFO   User logs in.
2012-09-08 13:45:13 ERROR  Login failure type 409 observed.
2012-09-08 13:45:13 ERROR  Login failure #409i
2012-09-08 13:45:13 INFO   Login failure #409 recorded
2012-09-08 13:45:13 ERROR  Server did not properly respond to authenticate: 409

Katra_Reborn's Avatar


Katra_Reborn
09.08.2012 , 11:58 AM | #4
And if it helps, attempting to login through the website results in account locked from improper security question answers. I have submitted a ticket for this...

Kadikur's Avatar


Kadikur
09.08.2012 , 12:03 PM | #5
not to be nosy, as I know almost nothing about their codes and such... but 409, from what I read in your log, seems to be a mismatch of password or security key (authenticator, either mobile or keyfob) which, if it happens 3 times in a row, will lock your account out.

Not sure if this is what happened to you, but it seems like it... I hope Bioware can help you get it sorted out.
The use of profanity is simply the result of a weak mind trying to assert itself forcefully.

Tirvaak's Avatar


Tirvaak
09.08.2012 , 12:10 PM | #6 This is the last staff post in this thread.  
Hi Katra_Reborn,

As Kadikur has just mentioned(thanks Kadikur ), this error can occur if there is a mismatch in your username/password.

The best way to resolve this is to start the launcher and uncheck "Remember this account". Clear the account name field, restart the launcher and re-enter your account information.

This should then allow you to login correctly. I thought I should also mention that if you are receiving an error regarding your account being locked then you will need to contact our Customer Support team by phone in order to resolve this problem. You can find the contact details on this page.

I hope this helps.

Tirvaak | Bioware Customer Service - Forum Support

aeralond's Avatar


aeralond
09.08.2012 , 12:13 PM | #7
I have the same problem here. Is there another way like proving that i'm the real owner with serials or so in order to recover my security answers without a phone call?