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Game won't install

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NeutralGood's Avatar


NeutralGood
09.07.2012 , 06:44 PM | #1
I've recently come back to the game after a long hiatus and I'm trying to reinstall it on my computer to no success what so ever. Every time I try to install it freezes up on the installing main assets 1 section. This is the 4th day of installing during which I've had to deal with the incredibly slow patching speed over and over, I've tried the installer from the website and from two copies of the DVDs (Which both give me a "failed to install" message).

I'm going to keep trying to fix this because I've already payed for a month a time which is ticking away by the day (just got to play it for the first time today cause my room mate let me use his computer for it), but I want to know if there's anything that can be done.

Beruthien's Avatar


Beruthien
09.07.2012 , 06:47 PM | #2 Click here to go to the next staff post in this thread. Next  
Greetings NeutralGood,

When the installation fails are you prompted to run the repair?

Also could you please post your Launcher log so we would be in a better position to assist?

Thank you.
Beruthien| BioWare Customer Service – Forum Support

NeutralGood's Avatar


NeutralGood
09.07.2012 , 08:54 PM | #3
After I made my first post I started up the launcher to attempt installing again, even after the Fixlauncher it froze up well it was installing Main Assets 1 (this time at 18%) and even after sitting like that for 2 hours it refused to let me use the Repair Launcher option.

Quote:
2012-09-07 19:02:58 INFO File info: launcher.exe size=2512760, created=9/6/2012 9:49:46, accessed=9/8/2012 0:2:48, written=7/27/2012 0:54:2
2012-09-07 19:02:58 INFO -----------------------------(300)-----------------------------
2012-09-07 19:03:00 INFO SpecsHash=4036308067.3552346671
2012-09-07 19:03:00 INFO Starting patcher patch
2012-09-07 19:03:01 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-07 19:03:01 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-07 19:03:01 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-09-07 19:03:01 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-09-07 19:03:22 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-07 19:03:22 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-09-07 19:03:22 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-07 19:03:22 INFO ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-09-07 19:03:22 INFO Patch completed normally (patcher)
2012-09-07 19:03:22 INFO Patching end
2012-09-07 19:03:22 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-07 19:03:23 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-07 19:03:23 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-09-07 19:03:23 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-09-07 19:03:44 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-07 19:03:44 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-09-07 19:03:44 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-07 19:03:44 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-09-07 19:03:44 INFO Patch completed normally (eualas)
2012-09-07 19:03:44 INFO Patching end
2012-09-07 19:03:44 INFO User logs in.
2012-09-07 19:03:44 INFO Auto patch is starting...
2012-09-07 19:03:44 INFO Chosen environment is swtor
2012-09-07 19:03:48 INFO Starting patch of product retailclient_swtor
2012-09-07 19:03:49 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-07 19:03:49 INFO Manifest Loaded: retailclient_swtor, current=-1/upcoming=-1/required=62
2012-09-07 19:03:49 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2012-09-07 19:03:49 INFO ManifestState=Dependency: retailclient_swtor, current=-1/upcoming=-1/required=62
2012-09-07 19:03:49 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-07 19:03:49 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-09-07 19:03:49 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-09-07 19:03:49 INFO This environment patches assets.
2012-09-07 19:03:49 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2012-09-07 19:03:49 INFO ManifestState=Dependency: retailclient_swtor, current=-1/upcoming=-1/required=62
2012-09-07 19:03:49 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-07 19:03:49 INFO Manifest Loaded: assets_swtor_main, current=-1/upcoming=-1/required=78
2012-09-07 19:03:49 INFO ManifestState=Download: assets_swtor_main, current=-1/upcoming=-1/required=78
2012-09-07 19:03:49 INFO Download: http://127.0.0.1:2380/app/download.solidconfig (127.0.0.1 )
2012-09-07 19:03:49 INFO Download: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg (68.142.122.70 68.142.123.254 )
2012-09-07 19:04:11 INFO Download Creating: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2012-09-07 19:04:11 INFO Download Creating: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2012-09-07 19:04:14 INFO Download Checking: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2012-09-07 19:04:14 INFO Patching group: assets_swtor_main -1->78
2012-09-07 19:04:14 INFO Patching file: assets_swtor_main -1->0
2012-09-07 19:04:14 INFO Recognized assets_swtor_main version 0
2012-09-07 19:12:28 INFO Download Downloading: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2012-09-07 19:12:28 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2012-09-07 19:12:28 INFO ManifestState=Patch: assets_swtor_main, current=-1/upcoming=-1/required=78
2012-09-07 19:33:42 INFO File info: launcher.exe size=2513448, created=7/26/2012 17:36:44, accessed=9/8/2012 0:33:34, written=7/26/2012 17:36:44
2012-09-07 19:33:42 INFO -----------------------------(300)-----------------------------
2012-09-07 19:33:43 INFO SpecsHash=4036308067.3552346671
2012-09-07 19:33:44 INFO Starting patcher patch
2012-09-07 19:33:44 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-07 19:33:44 ERROR Version file doesn't match any version in patch manifest: patcher (e212)
2012-09-07 19:33:44 ERROR Deleting C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\patcher.version, and trying again.
2012-09-07 19:33:44 INFO ManifestComplete. Ready to patch the patcher.
2012-09-07 19:33:44 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-07 19:33:44 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-09-07 19:33:45 INFO Manifest Loaded: patcher, current=-1/upcoming=-1/required=63
2012-09-07 19:33:45 INFO ManifestState=Download: patcher, current=-1/upcoming=-1/required=63
2012-09-07 19:33:45 INFO Download: http://127.0.0.1:3104/app/download.solidconfig (127.0.0.1 )
2012-09-07 19:33:45 INFO Download: http://cdn-patch.swtor.com/patch/pat...1to63.solidpkg (68.142.122.70 68.142.123.254 )
2012-09-07 19:33:55 INFO Going Offline
2012-09-07 19:33:55 INFO Download Creating: http://cdn-patch.swtor.com/patch/pat...1to63.solidpkg
2012-09-07 19:33:55 INFO Download Downloading: http://cdn-patch.swtor.com/patch/pat...1to63.solidpkg
2012-09-07 19:33:55 INFO Patching group: patcher -1->63
2012-09-07 19:33:55 INFO Patching file: patcher -1->63
2012-09-07 19:33:55 INFO Recognized patcher version 0
2012-09-07 19:33:55 INFO Download: http://cdn-patch.swtor.com/patch/pat...her_-1to63.z01 (68.142.122.70 68.142.123.254 )
2012-09-07 19:37:27 INFO Closed launcher
2012-09-07 19:40:56 INFO File info: launcher.exe size=2513448, created=7/26/2012 17:36:44, accessed=9/8/2012 0:40:54, written=7/26/2012 17:36:44
2012-09-07 19:40:56 INFO -----------------------------(300)-----------------------------
2012-09-07 19:40:57 INFO SpecsHash=4036308067.3552346671
2012-09-07 19:40:58 INFO Starting patcher patch
2012-09-07 19:40:58 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-07 19:40:58 INFO Manifest Loaded: patcher, current=-1/upcoming=-1/required=63
2012-09-07 19:40:58 INFO ManifestState=Download: patcher, current=-1/upcoming=-1/required=63
2012-09-07 19:40:58 INFO Download: http://127.0.0.1:3614/app/download.solidconfig (127.0.0.1 )
2012-09-07 19:40:58 INFO Download: http://cdn-patch.swtor.com/patch/pat...1to63.solidpkg (68.142.122.70 68.142.123.254 )
2012-09-07 19:41:20 INFO Going Offline
2012-09-07 19:41:20 INFO Download Checking: http://cdn-patch.swtor.com/patch/pat...1to63.solidpkg
2012-09-07 19:41:20 INFO Patching group: patcher -1->63
2012-09-07 19:41:20 INFO Patching file: patcher -1->63
2012-09-07 19:41:20 INFO Recognized patcher version 0
2012-09-07 19:41:20 INFO Download Downloading: http://cdn-patch.swtor.com/patch/pat...1to63.solidpkg
2012-09-07 19:41:20 INFO Download: http://cdn-patch.swtor.com/patch/pat...her_-1to63.z01 (68.142.122.70 68.142.123.254 )
2012-09-07 19:41:35 ERROR Download Stalled
2012-09-07 19:42:03 INFO Download Downloading: http://cdn-patch.swtor.com/patch/pat...1to63.solidpkg
2012-09-07 19:42:45 INFO Download: http://cdn-patch.swtor.com/patch/pat...her_-1to63.zip (68.142.122.70 68.142.123.254 )
2012-09-07 19:42:45 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/pat...1to63.solidpkg
2012-09-07 19:42:45 INFO ManifestState=Patch: patcher, current=-1/upcoming=-1/required=63
2012-09-07 19:42:45 INFO Closed launcher
2012-09-07 19:43:08 INFO File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=9/8/2012 0:42:59, written=7/26/2012 19:54:2
2012-09-07 19:43:08 INFO -----------------------------(300)-----------------------------
2012-09-07 19:43:09 INFO SpecsHash=4036308067.3552346671
2012-09-07 19:43:10 INFO Starting patcher patch
2012-09-07 19:43:10 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-07 19:43:10 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-07 19:43:10 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-09-07 19:43:10 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-09-07 19:43:10 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-07 19:43:10 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-09-07 19:43:10 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-09-07 19:43:10 INFO ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-09-07 19:43:10 INFO Patch completed normally (patcher)
2012-09-07 19:43:10 INFO Patching end
2012-09-07 19:43:10 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-07 19:43:10 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-07 19:43:10 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-09-07 19:43:10 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-09-07 19:43:11 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-07 19:43:11 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-09-07 19:43:11 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-09-07 19:43:11 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-09-07 19:43:11 INFO Patch completed normally (eualas)
2012-09-07 19:43:11 INFO Patching end
2012-09-07 19:43:24 INFO User logs in.
2012-09-07 19:43:25 INFO Auto patch is starting...
2012-09-07 19:43:25 INFO Chosen environment is swtor
2012-09-07 19:43:25 INFO Starting patch of product retailclient_swtor
2012-09-07 19:43:25 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-07 19:43:25 INFO Manifest Loaded: retailclient_swtor, current=-1/upcoming=-1/required=62
2012-09-07 19:43:25 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2012-09-07 19:43:25 INFO ManifestState=Dependency: retailclient_swtor, current=-1/upcoming=-1/required=62
2012-09-07 19:43:25 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-07 19:43:25 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-09-07 19:43:25 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-09-07 19:43:25 INFO This environment patches assets.
2012-09-07 19:43:25 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2012-09-07 19:43:25 INFO ManifestState=Dependency: retailclient_swtor, current=-1/upcoming=-1/required=62
2012-09-07 19:43:25 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-09-07 19:43:25 INFO Manifest Loaded: assets_swtor_main, current=-1/upcoming=-1/required=78
2012-09-07 19:43:25 INFO ManifestState=Download: assets_swtor_main, current=-1/upcoming=-1/required=78
2012-09-07 19:43:25 INFO Download: http://127.0.0.1:3820/app/download.solidconfig (127.0.0.1 )
2012-09-07 19:43:25 INFO Download: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg (68.142.122.70 68.142.123.254 )
2012-09-07 19:43:30 INFO Download Creating: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2012-09-07 19:43:30 INFO Download Creating: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2012-09-07 19:43:30 INFO Download Checking: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2012-09-07 19:43:30 INFO Patching group: assets_swtor_main -1->78
2012-09-07 19:43:30 INFO Patching file: assets_swtor_main -1->0
2012-09-07 19:43:30 INFO Recognized assets_swtor_main version 0
2012-09-07 19:51:16 INFO Download Downloading: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2012-09-07 19:51:16 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z03 (68.142.122.70 68.142.123.254 )
2012-09-07 19:52:02 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z05 (68.142.122.70 68.142.123.254 )
2012-09-07 19:52:35 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z06 (68.142.122.70 68.142.123.254 )
2012-09-07 19:53:17 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z07 (68.142.122.70 68.142.123.254 )
2012-09-07 19:53:52 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2012-09-07 19:53:52 INFO ManifestState=Patch: assets_swtor_main, current=-1/upcoming=-1/required=78
2012-09-07 21:41:02 INFO Download Stopping: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2012-09-07 21:41:02 INFO Download Paused: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg

Beruthien's Avatar


Beruthien
09.07.2012 , 09:12 PM | #4 Click here to go to the next staff post in this thread. Next  
Greetings NeutralGood,

Could you please try flushing the DNS cache and attempting the installation process after this?

Also to rule out any issues with your hard drive and memory, please run chkdsk and Memtest86+ (please run Memtest at least 6 times).

Please come back to us if the issue remains after this.

I hope this helps!
Beruthien| BioWare Customer Service – Forum Support

NeutralGood's Avatar


NeutralGood
09.08.2012 , 03:48 PM | #5
I've tried everything except the memtest (as I don't have a blank CD on hand to run it so it'll have to wait) and it froze up again, this time in main assets 78.
The latest logs for the launcher are:
Spoiler


I'll run Memtest as soon as I have a chance but is there anything I can do in the mean time? It's been quite frustrating having my game time tick away well I puzzle through this...

Beruthien's Avatar


Beruthien
09.08.2012 , 03:57 PM | #6 Click here to go to the next staff post in this thread. Next  
Greetings NeutralGood,

At this time I would not recommend to do anything further until you have run the Memtest86+, as at the moment it does look like that the issue could be caused by your computer’s memory.

Please come back to us if you have any further questions.

Thank you.
Beruthien| BioWare Customer Service – Forum Support

Ismercu's Avatar


Ismercu
09.08.2012 , 04:29 PM | #7
Hey man, I believe I could help you with this problem, the same thing happend to me while I was reinstall today and the problem went away after i ran swtor with admin settings and windows SP 3 compatibility

JodinJ's Avatar


JodinJ
11.29.2012 , 07:58 AM | #8
I have run into the same difficulty. I was away from the game for a couple of months, since update 1.4 was the live version of the game. Then, after patching the game to version 1.5, the game would not load up, instead crashing my computer to the blue memory dump screen and an automatic restart. I tried several times to run a repair on the game to see if the game might have corrupted files, but got the same result. Now when I first got the game, I could play the game just fine on my current computer (albeit with quite a bit of lag). The machine hasn't changed since I got the game, other than the hard drive actually being emptied a bit as I have transferred several media files to external hard drives. After meeting with failure running the game and running a repair scan, I followed the three steps I saw here on other support threads: I flushed my DNS cache, I restarted my computer and router, and I ran chkdsk from the command prompt; all of these things were done as an administrator. When these didn't work, I completely uninstalled the game and tried running the setup.exe file (from a fresh download). Now, the game will not get past installing main assets 1. I tried flushing my DNS cache again, nothing changed. My system specs are:

Dell Studio 1737 Laptop with the following:

Intel core 2 duo processor
Windows 7 ultimate
4 GB RAM
integrated HD graphics video card (256 MB equivalent)
50 GB of free hard drive space

All of my device drivers are up to date, I have the appropriate version of Direct X on my machine, and yet I can't get the game to install. Do I not enough enough RAM anymore for the game to install (despite your website stating the minimum requirement is only 2 GB of RAM)? Is there a known bug with the game? or is there just something I am missing here?

I will also note that I paid full price for the collector's edition of the game, and actually reserved it on the very first day the game could actually be reserved. I have had a full paid account since the day the game was released to the public, the account has never been cancelled even temporarily. And I truly feel at this point like I have been gypped, because now I can't play the game at all, and it would take me at least 3 months to get the money to buy a machine with better specs to play the game again.

Cerimon's Avatar


Cerimon
11.29.2012 , 08:11 AM | #9 This is the last staff post in this thread.  
Greetings JodinJ,

There are some things to go through to resolve this issue with main assets 1.
  • Navigate to Windows Internet Options (accessible from the control panel) In the connections tab, click LAN settings. Uncheck 'Automatically detect settings'. Save this and attempt to run the launcher
  • Try to use a Ethernet cable to connect rather than connecting wirelessly if possible.
  • Make sure your Firewall has SWTOR.com added to its exceptions.
  • You may need to remove and re-add an exception for SWTOR.exe and launcher.exe to your Firewall and Anti-Virus.
  • Open up TCP ports 80, 8995 and 12000-12999. For more information on this see here: http://www.swtor.com/support/helpcenter/6056
  • Do a Cold Reboot of your router.
  • You may also need to flush your dns (you have done this).
  • Avoid using any port blocking or script blocking software.
  • Make sure to have an updated and cleanly running version of Internet Explorer on your PC regardless of whether you use this browser or not.
Please let us know if you have a continuing issue.

We apologize for any inconvenience caused and thank you for playing Star Wars: The Old Republic

Cerimon | BioWare Customer Service - Forum Support

JodinJ's Avatar


JodinJ
11.29.2012 , 08:50 AM | #10
Quote: Originally Posted by Cerimon View Post
Greetings JodinJ,

There are some things to go through to resolve this issue with main assets 1.
  • Navigate to Windows Internet Options (accessible from the control panel) In the connections tab, click LAN settings. Uncheck 'Automatically detect settings'. Save this and attempt to run the launcher
  • Try to use a Ethernet cable to connect rather than connecting wirelessly if possible.
  • Make sure your Firewall has SWTOR.com added to its exceptions.
  • You may need to remove and re-add an exception for SWTOR.exe and launcher.exe to your Firewall and Anti-Virus.
  • Open up TCP ports 80, 8995 and 12000-12999. For more information on this see here: http://www.swtor.com/support/helpcenter/6056
  • Do a Cold Reboot of your router.
  • You may also need to flush your dns (you have done this).
  • Avoid using any port blocking or script blocking software.
  • Make sure to have an updated and cleanly running version of Internet Explorer on your PC regardless of whether you use this browser or not.
Please let us know if you have a continuing issue.

We apologize for any inconvenience caused and thank you for playing Star Wars: The Old Republic


All of these steps have been done with the exception of the last one. I believe I currently have Internet Explorer 8 on my computer. The last time I tried to install Internet Explorer 9, my computer nearly had a fatal meltdown, therefore I would hesitate to attempt this again.