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illFoundation's Avatar


illFoundation
09.05.2012 , 07:22 PM | #1
the servers are not showing up on the selection page after login. is this due to the update? this website says theyre active. which one is right?

Ratae's Avatar


Ratae
09.05.2012 , 07:27 PM | #2 This is the last staff post in this thread.  
Hello illFoundation,

The servers are all up and running at present.

Please try to work through the following trouble-shooting list to try to resolve the blank server list problem.

Make sure that you are running the game with administrator privileges.

Importantly, could you also check that the date and time are set correctly on both your Windows clock settings and BIOS clock.

Please wait at least 3 minutes on the server page and confirm that the list has not been populated then please remove and re-add "swtor.exe" and “launcher.exe” to the list of exceptions of your firewall, disable any programs similar to "peer-blocker" and restart your Router.

Please make sure you start both the launcher and the game in Windows XP compatibility mode – Service Pack 2 for Vista and Service Pack 3 for Windows 7 Users.

Be aware that we do not recommend turning off firewall or your internet security completely.

If you are not sure how to set up exceptions for their firewall or internet security software please refer to following pages when using the Windows built-in firewall:
Windows 7
Windows Vista
Windows XP
(Please be aware that we are not responsible for the content of other websites.)

If you are using a third-party software or Internet security software with built-in firewall please refer to the manual you received with your software package. If you don't have a manual, please visit the website of the software developer.

Also make sure you have only one firewall working at the same time. Never use a firewall delivered with your internet security software package together with your windows firewall - turn one of them off.

Don't use a proxy - it may interfere with the communication between your client and our servers. If you are on a public network like on the campus of a university or a hotel, contact the network administrator because they may block some ports used for server communication.

We also recommend that you turn off any software you are not using as long as you play Star Wars: The Old Republic.

Please let us know how you get on.
Ratae | BioWare Customer Service - Forum Support