Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer

DRAMATIC framerate drop with 1.3.7

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
DRAMATIC framerate drop with 1.3.7
First BioWare Post First BioWare Post

AmphysvenaCorp's Avatar

09.05.2012 , 10:54 AM | #1
So with today's patch framerates dropped for me in a dramatical way. Before this patch and with absolutely the same game settings, the game usually ran at about 40FPS or so. Now it runs at 15-20FPS, thus making the game unplayable.

I'd like to mention that I left the game about 2 months after release because of this big issue, which was fixed with a major patch (1.2 or 1.3 I believe).

1. My graphics configuration is exactly the SAME as before the patch
2. Running the latest ATI Catalyst drivers
3. Graphics card: ATI Sapphire HD5850 2gb
4. 4gb RAM
5. AMD X4 processor
6. Running the latest DirectX version
7. No apps in the background that could alter game performance in any way

Sutii's Avatar

09.05.2012 , 10:59 AM | #2 Click here to go to the next staff post in this thread. Next  
Hello AmphysvenaCorp,

I'd first like to recommend that you try changing the Graphics preset to a value other than it is currently set to and apply those settings, then revert the change to the settings you desire. Should the issue still persist after trying this we will need more information about the computer you are trying to run the client on. Please reply to this thread with a DxDiag report of your system. Instructions on how to obtain this can be found within the spoiler below.

Please post the report within [spoiler] [/spoiler] tags.

DXDiag report
Thank you.
Sutii | BioWare Customer Service - Forum Support

-Sullster-'s Avatar

09.05.2012 , 11:05 AM | #3
I have the same issues and have already tried alternating the graphic settings with no change.

There are also a multitude of people that are having the same problems -



Renkone's Avatar

09.05.2012 , 11:05 AM | #4
have also lost over 30 fps from yesterday before this patch, gone from 60 to 20-30 unless in a building where it returns to solid 60 have tried the setting change trick with no affect

Cerimon's Avatar

09.05.2012 , 11:18 AM | #5 Click here to go to the next staff post in this thread. Next  
Greetings All,

Please do the following: Uninstall video driver, clean boot and then clean driver install.

Depending on the graphics card the uninstall can differ:

NVidia recommend completing this through Control Panel/add/remove programs.
1) Go into your Control Panel
2) Double-click the Add/Remove Programs icon
3) Select the NVIDIA Windows Display Drivers from the list of programs.
4) Click Change/Remove or Add/Remove button.
5) Confirm with Windows that you wish to continue with the uninstall

Nvidia link:

ATI on the other hand recommend removing drivers via their own catalyst:
1) Click on Start
2) Open the Control Panel
3) Select Programs and Features
4) Select ATI Catalyst Install Manager
5) Click on Change

AMD link:

Instructions on performing a clean boot:

When installing an Nvidia driver please choose the advanced install and tick the box for "perform a clean installation".
When installing AMD drivers, just perform the installation as normal after the clean boot.

Please post again to let us know if this increases your game performance.

Thank you for playing Star Wars: The Old Republic

Cerimon | BioWare Customer Service - Forum Support

-Sullster-'s Avatar

09.05.2012 , 11:36 AM | #6
Currently redownloading drivers to reinstall. Will edit this post with the results. I will be amazed if this actually does anything though.

Skullbash's Avatar

09.05.2012 , 11:46 AM | #7
Quote: Originally Posted by -Sullster- View Post
Currently redownloading drivers to reinstall. Will edit this post with the results. I will be amazed if this actually does anything though.
Don't bother, it's on their end, they just won't own up to it for whatever reason.

I'm guessing the maintenance delay has something to do with this.

PierVanKai's Avatar

09.05.2012 , 11:51 AM | #8
I have the same issue as ppl above. Clean install of Nvidia drivers didin't helped.

Renkone's Avatar

09.05.2012 , 11:54 AM | #9
clean install did not help me either still same

-Sullster-'s Avatar

09.05.2012 , 11:55 AM | #10
Without sounding too rude what a waste of time that was. No improvement in performance at all and I even got more updated graphic drivers. When i logged into to check there were at least 4 people in general complaining about FPS issues.

Anymore copy and paste responses would be appreciated.....