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terrible fps and lag

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KTKTKTKT's Avatar


KTKTKTKT
08.25.2012 , 04:01 PM | #1
this is a fairly new computer about 9 months old and my fps is usually around 20-30 and in voidstars about 10-20. I can run any other game like skyrim on maxed settings no problem my fps stays the same no matter if i have the settings on low or very high here is a dxdiag report

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Sutii's Avatar


Sutii
08.25.2012 , 04:26 PM | #2 This is the last staff post in this thread.  
Greetings KTKTKTKT,

I'm sorry to hear that you are having issues with the performance of the game. Although you have no doubt attempted some of the steps below, could you please ensure that you have checked each of the following:
  1. You should make sure that you have the latest version of DirectX installed on your system. For further details please check here.
  2. Check that your Graphics card and Sound card have the most recent drivers installed. For instructions on how to update your Graphics card please see here, for Sound cards please see here.
  3. You should check that you have the latest Service Pack and Windows Updates installed for your operating system including the optional updates such as .NET Framework and Visual C++ features.
  4. Check the minimum specifications of the game, to determine whether your computer may experience difficulties running the game.
  5. Reducing the in-game graphics settings may help to improve the performance of the game.
  6. You can try closing down any unnecessary applications that may be running in the background. You can check the applications tab and processes tab in Task Manager to see what programs are currently running.
  7. Resetting your User Interface (UI) may help to clear graphical issues you are experiencing. To reset your UI please hold down the “Ctrl” key and press “U”. You will need to do this twice to fully reset your UI. Restarting your client (or simply logging out and then back in again) should also do the same.
  8. Please check the Server Lag (latency) icon to the left of your mini-map while in-game. This will display the current quality of the connection to game server. If this attribute shows that there is a poor connection, then your issue may be related to latency. Please check this article for helpful tips on connection troubleshooting.
I would also strongly advise that you read through the following thread, A Note on General Performance Issues from Avi Mintz, our Associate Project Manager for the client engineer team, and Joveth Gonzalez, our Associate Online Community Manager, which outlines many performance tweaks and improvements that you can make to improve the game clients performance.

If the problem persists after you have checked the above, then please reply here with an updated DxDiag report and we will endeavour to assist you further. Please see this thread for information on how to obtain this.

Thank you for your co-operation.
Sutii | BioWare Customer Service - Forum Support