Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer

Digital Deluxe Edition - Where is my product code?

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Digital Deluxe Edition - Where is my product code?
First BioWare Post First BioWare Post

Luckiecharm's Avatar

12.19.2011 , 09:57 AM | #1
I have received email from SWTOR asking me to input my product registration.

I have been billed, but I have not received a registration code. Not from SWTOR, Orgin or EA. When you login to Orgin/EA, the digital deluxe edtion doesn't show as being bought?

How do we get this code to enter?

My apologies if this has been posted before.

crendelmac's Avatar

12.19.2011 , 10:03 AM | #2
Should have gotten an email prior to that one titled "Origin - Product ready for order #XXXXXXXX"

Body should have started like this

Thank you for ordering from Origin Store. The product that you pre-ordered is now available.

Order ID: xxxxxxxxx
Product ID: xxxxxxxxx
Product Name: STAR WARS™: The Old Republic™ Digital Deluxe Edition
Serial Number: xxxxxxxxxxxxxxxxxxxxxxxxxxx

Check your spam filter though... someone who wrote this email did a crappy job of html and there's pagebreak coding all over it...

"2) Click "Redeem Your Product Registration Code" (You will be prompted to log in or create a STAR WARS™: The Old Republic™ account if needed.) <br><br>

3) Enter and confirm your Product Registration Code (the 20-digit code seen above) when prompted. <br><br>

4) Follow the on-screen instructions to complete your registration. <br><br>

5) Install the game and begin playing*. <br><br>"

sithjim's Avatar

12.19.2011 , 10:04 AM | #3
I have the same issue, I keep getting emails saying to register the product code but have not received the product code email?

Niewy's Avatar

12.19.2011 , 10:17 AM | #4
same here no produckt key

iain_b's Avatar

12.19.2011 , 10:19 AM | #5
If you ordered through Origin and have not received the email with your game key then download the client, you can find your game key there.
My Little Pwny
Kulok Dunar, Powertech and GM of MLP. Want to join? Click here for info.

Squadron 1020 & 367

Bareilles's Avatar

12.19.2011 , 10:20 AM | #6
Also, the email will be sent to the email address you used when you preordered the game. So if you changed email addresses, you'll need to check your old inbox.
Deathstar Rockstar Ready, set, terrible!.

Niewy's Avatar

12.19.2011 , 10:21 AM | #7
only Pre order code on there and have same email

crendelmac's Avatar

12.19.2011 , 10:29 AM | #8
Quote: Originally Posted by Niewy View Post
only Pre order code on there and have same email

Did your payment go through for the game? If so, I'd be on the phone with origin ASAP. Otherwise you may have fallen victim to the inadvertent cancellations - although I can't validate how/why those happened (see other threads).

razorseal's Avatar

12.19.2011 , 10:35 AM | #9
Same here....

reliaj's Avatar

12.19.2011 , 10:39 AM | #10
I get to the part of "redeem a product registration code" and when i type in my 20 digit key it tells me that that key has already been used....I can still play but i don't have my deluxe items and haven't been able to start a subscription.