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First BioWare Post First BioWare Post

Ratae's Avatar


Ratae
09.07.2012 , 02:25 PM | #21 Click here to go to the next staff post in this thread. Next  
Greetings MagusSteele,

Could you please try the following?
  • Close the launcher
  • Rename the "Retailclient"-folder within your Star Wars™: The Old Republic™ installation (e.g. to "retailclient-backup")
  • Restart the client as administrator
  • Right after putting in your login information, click on the repair button in the bottom left corner.
If this does not resolve your problem, please get back to us posting your latest launcher log.

Thank you for your help.
Ratae | BioWare Customer Service - Forum Support

MagusSteele's Avatar


MagusSteele
09.07.2012 , 04:59 PM | #22
Sorry to say, it didnt help.
Spoiler

MagusSteele's Avatar


MagusSteele
09.07.2012 , 05:00 PM | #23
Log part two

Spoiler

Ratae's Avatar


Ratae
09.07.2012 , 05:33 PM | #24 Click here to go to the next staff post in this thread. Next  
Hello MagusSteele,

Thanks for providing all the information and I’m sorry we haven’t been able to resolve the problem yet.

One more thing I would ask you to try is to do a fresh install of your graphics drivers by following these steps.
  1. Go into your Control Panel
  2. Double-click the Add/Remove Programs icon
  3. Select the NVIDIA Windows Display Drivers from the list of programs.
  4. Click Change/Remove or Add/Remove button.
  5. Confirm with Windows that you wish to continue with the uninstall
  6. Perform a clean boot of your system.
Please read this helpful post on how to update your drivers again.

I hope that this helps - please let us know how you get on.
Ratae | BioWare Customer Service - Forum Support

ChubbyDogNH's Avatar


ChubbyDogNH
09.07.2012 , 08:31 PM | #25
I have the same problem as well

Code:
------------------
System Information
------------------
Time of this report: 9/8/2012, 12:25:48
       Machine name: NICHOLAS-PC
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
           Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK Computer Inc.
       System Model: K43TA
               BIOS: BIOS Date: 09/23/11 17:30:00 Ver: 04.06.04
          Processor: AMD A6-3400M APU with Radeon(tm) HD Graphics (4 CPUs), ~1.4GHz
             Memory: 4096MB RAM
Available OS Memory: 3560MB RAM
          Page File: 1270MB used, 5849MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: Standard VGA Graphics Adapter
       Manufacturer: (Standard display types)
          Chip type: ATI display adapter (0x9647)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_9647&SUBSYS_106C1043&REV_00
     Display Memory: 512 MB
   Dedicated Memory: n/a
      Shared Memory: n/a
       Current Mode: 1024 x 768 (32 bit) (1Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: 
         Monitor Id: 
        Native Mode: 
        Output Type: 
        Driver Name: vga.dll,framebuf.dll,vga256,vga64k
Driver File Version: 6.01.7600.16385 (English)
     Driver Version: 6.1.7600.16385
        DDI Version: unknown
       Driver Model: unknown
  Driver Attributes: Final Retail
   Driver Date/Size: 7/14/2009 09:38:47, 15360 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B71EE2-D507-11CF-F233-DC2DAEC2CB35}
          Vendor ID: 0x1002
          Device ID: 0x9647
          SubSys ID: 0x106C1043
        Revision ID: 0x0000
 Driver Strong Name: Unknown
     Rank Of Driver: Unknown
        Video Accel: 
      Deinterlace Caps: n/a
       D3D9 Overlay: n/a
            DXVA-HD: n/a
       DDraw Status: Not Available
         D3D Status: Not Available
         AGP Status: Not Available

-------------
Sound Devices
-------------
            Description: Speakers (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_1043106C&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6418 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 7/28/2011 20:41:32, 3021672 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (Realtek High Definition Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6418 (English)
      Driver Attributes: Final Retail
          Date and Size: 7/28/2011 20:41:32, 3021672 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1022, 0x7807
| Matching Device ID: usb\root_hub
| Service: usbhub
| 
+-+ USB Input Device
| | Vendor/Product ID: 0x04B3, 0x310B
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: generic_hid_device
| | Service: HidUsb
| | 
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x04B3, 0x310B
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Keyboard Device Filter
| Matching Device ID: *pnp0303
| Upper Filters: kbfiltr
| Service: i8042prt
| 
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| 
+ ELAN PS/2 Port Smart-Pad
| Matching Device ID: *etd0102
| Upper Filters: ETD
| Service: i8042prt
| 
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 196.0 GB
Total Space: 262.5 GB
File System: NTFS
      Model: WDC WD64 00BPVT-80HXZT3 SATA Disk Device

      Drive: D:
 Free Space: 322.2 GB
Total Space: 322.4 GB
File System: NTFS
      Model: WDC WD64 00BPVT-80HXZT3 SATA Disk Device

      Drive: Q:
      Model: n/a

      Drive: R:
 Free Space: 13.0 GB
Total Space: 25.6 GB
File System: FAT32
      Model: WDC WD64 00BPVT-80HXZT3 SATA Disk Device

      Drive: E:
      Model: MAT****A DVD-RAM UJ8B0AW SATA CdRom Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
     Name: Atheros AR9285 Wireless Network Adapter
Device ID: PCI\VEN_168C&DEV_002B&SUBSYS_10891A3B&REV_01\4&1E54FE3&0&0028
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_106C1043&REV_11\3&267A616A&1&90
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_1707&SUBSYS_12341022&REV_00\3&267A616A&1&10
   Driver: n/a

     Name: Standard VGA Graphics Adapter
Device ID: PCI\VEN_1002&DEV_6741&SUBSYS_106C1043&REV_00\4&277E53E1&0&0010
   Driver: n/a

     Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_106C1043&REV_06\4&3A2F5246&0&0020
   Driver: n/a

     Name: SDA Standard Compliant SD Host Controller
Device ID: PCI\VEN_1022&DEV_7806&SUBSYS_106C1043&REV_00\3&267A616A&1&A7
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1705&SUBSYS_106C1043&REV_00\3&267A616A&1&00
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_1714&SUBSYS_106C1043&REV_00\3&267A616A&1&09
   Driver: n/a

     Name: 
Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_106C1043&REV_03\3&267A616A&1&80
   Driver: n/a

     Name: AMD SATA Controller
Device ID: PCI\VEN_1022&DEV_7801&SUBSYS_106C1043&REV_40\3&267A616A&1&88
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1704&SUBSYS_00000000&REV_00\3&267A616A&1&C4
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&267A616A&1&A4
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1719&SUBSYS_00000000&REV_00\3&267A616A&1&C7
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1703&SUBSYS_00000000&REV_00\3&267A616A&1&C3
   Driver: n/a

     Name: PCI standard ISA bridge
Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_106C1043&REV_11\3&267A616A&1&A3
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1718&SUBSYS_00000000&REV_00\3&267A616A&1&C5
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1702&SUBSYS_00000000&REV_00\3&267A616A&1&C2
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_106C1043&REV_01\3&267A616A&1&A2
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1716&SUBSYS_00000000&REV_00\3&267A616A&1&C6
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1701&SUBSYS_00000000&REV_00\3&267A616A&1&C1
   Driver: n/a

     Name: 
Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_106C1043&REV_13\3&267A616A&1&A0
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_170A&SUBSYS_12341022&REV_00\3&267A616A&1&28
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1700&SUBSYS_00000000&REV_43\3&267A616A&1&C0
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_106C1043&REV_11\3&267A616A&1&92
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_1709&SUBSYS_12341022&REV_00\3&267A616A&1&20
   Driver: n/a

     Name: Standard VGA Graphics Adapter
Device ID: PCI\VEN_1002&DEV_9647&SUBSYS_106C1043&REV_00\3&267A616A&1&08
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226
CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
SmartLogon_Effect,0x00200000,1,1,face_filter.ax,1.00.0005.0001
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
ASUS Virtual Camera,0x00200000,0,1,virtualCamera.ax,
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.0000.2310
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328
P2G Audio Decoder,0x00200000,1,1,P2GAud.ax,6.01.0000.3601
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
CyberLink Video Effect,0x00200000,1,1,P2GVidFx.ax,1.00.0000.2030
CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.0000.1017
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
CyberLink Load Image Filter,0x00200000,0,1,CLImage.ax,3.00.0000.2307
CyberLink MPEG-2 Splitter,0x00200000,1,2,P2Gm2spliter.ax,2.04.0000.2301
CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.1008
ASUS SplitVCam Pump,0x00200000,0,1,virtualCamera.ax,
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Cyberlink Dump Dispatch Filter,0x00200000,1,0,P2GDumpDispatch.ax,1.02.0001.2412
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2625
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
CyberLink MPEG-1 Splitter,0x00200000,1,2,P2Gm1spliter.ax,2.04.0000.2301
ASUS SplitVCam Renderer,0x00200000,1,0,splitvcamrenderer.ax,
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.3016
CyberLink M2V Writer,0x00200000,1,0,P2GM2VWriter.ax,1.03.0000.2017
Cyberlink Dump Filter,0x00200000,1,0,P2GDump.ax,3.00.0000.7122
CyberLink Video Stabilizer,0x00200000,1,1,P2GVideoStabilizer.ax,1.00.0000.1017
ASUS Color Convert,0x00200000,1,1,RGBTran.ax,1.00.0000.0003
CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713
Asus Motion Detect Filter,0x00200000,1,1,motiondetect.ax,
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
ASUS Color Preview Filter,0x00200000,1,1,RGBTran.ax,1.00.0000.0003
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
LifeFrame_Effect,0x00200000,1,1,camera_effect.ax,3.00.0021.0001
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
ASUS SplitVCam Relayer,0x00200000,1,0,virtualCamera.ax,
CyberLink TimeStretch Filter (CES),0x00200000,1,1,P2Gauts.ax,1.00.0000.2212
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713
CyberLink TL MPEG Splitter,0x00200000,1,2,P2GTLMSplter.ax,3.02.0000.2219
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
CyberLink MPEG Muxer,0x00200000,2,1,P2GMpgMux.ax,5.01.0000.1723
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
LifeFrame Audio,0x00200000,1,1,LifeFrameAudio.ax,9.00.0000.0000
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
P2G Video Regulator,0x00200000,1,1,P2GResample.ax,2.05.0000.1818
P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713
CyberLink MPEG Decoder,0x00200000,2,3,P2GMVD.ax,5.00.0000.0929

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

Audio Capture Sources:
Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
ASUS USB2.0 WebCam,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
ASUS USB2.0 WebCam,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
ASUS Virtual Camera,0x00200000,0,1,virtualCamera.ax,

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

Beruthien's Avatar


Beruthien
09.07.2012 , 08:38 PM | #26 Click here to go to the next staff post in this thread. Next  
Greetings ChubbyDogNH,

Based on your DxDiag it would appear that the drivers for your graphics card are not installed properly. I would advise heading over to AMD's website and downloading the latest drivers for your computer and installing them.

Please let us know if the issue remains after this.

I hope this helps!
Beruthien| BioWare Customer Service – Forum Support

MagusSteele's Avatar


MagusSteele
09.08.2012 , 06:37 PM | #27
Re-installing the drivers didn't seem to do anything.
I'll keep looking at my end.
Any suggestions will be appreciated.

Beesodd's Avatar


Beesodd
09.10.2012 , 01:31 AM | #28 Click here to go to the next staff post in this thread. Next  
Hi MagusSteele,

Can you please try performing a clean boot, and then attempt to launch, to check if there are any other programs interfering with the game.

If this does not help, it's worth ensuring that you have all available updates, including .NET Framework and Visual C++ features. You already said you applied updates, but I just want to ensure nothing's been missed.

Also, you mention reinstalling the game. If you did so from disc, please try downloading a fresh copy of the Setup file and run this over your existing install.

Thanks.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

Crudsymcgee's Avatar


Crudsymcgee
09.23.2012 , 08:00 PM | #29
I'm getting the error code c7. can you help me out?

Spoiler

Beruthien's Avatar


Beruthien
09.23.2012 , 08:04 PM | #30 Click here to go to the next staff post in this thread. Next  
Greetings Crudsymcgee,

Unfortunately your computer is below minimum system requirements for Star Wars: The Old Republic.

You could try updating the graphic card drivers, but I cannot guarantee that you will be able to play on this computer.

Please come back to us if you have any other questions or issues.

Thank you!
Beruthien| BioWare Customer Service – Forum Support