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Bug List the CM's and Devs

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Duceman's Avatar


Duceman
08.09.2012 , 10:29 AM | #1
Hello SWTOR Team,

Since we are in the process of being more open I would like to bring attention to a few things that I have found in the game to be a bug or problem. All bugs that I mention will be bugs that are mostly easily to replicate. Here is to hoping that the new communication will bring about good times.

Flashpoints have not been rewarding our daily BH comms. When we get a group of 4 people together and then queue for a daily Hard Mode Flashpoint we will get the message to "Travel Now". When we click the travel now button it puts us into the instance and then the next thing we see is the "Travel Now" button again and our quest log will be filled with all of the Flashpoints quests. Once we complete the instance we will never get our BH daily rewards. Then we will have the "Travel Now" button appear again. When we leave the group after completing the instance we get the timer that says we cannot enter another flashpoint. We have to put a ticket in to get our BH comms and that ususally takes about a week. Can we please get this fixed quickly?

When someone disconnects during a Flashpoint we will also have the problem with not getting our BH comms. Even if the person that disconnected gets reconnected to continue and finish the run we will not get our BH comms and have to put a ticket in. Then we have a week of waiting for our BH comms. This should not be a problem. When will this issue get resolved?

We have noticed during Eternity Vault when someone gets disconnected during Gharj that this boss will bug out and either he will reset or the platforms will reset and kill us all. Then the next fight the platforms will not even bother to spawn during the fight with Gharj. This is a bug we have seen since the launch of the game. Granted it will not happen everytime but it does happen enough to where we have figured out what causes the problem. When will this issue be resolved?

Since patch 1.3.4 (I think this is when it started but I could be wrong) we have noticed that during OPS or Flashpoints there has been lag. When I say lag that does not just mean me. Everyone in a group and across instances of the Flashpoints/Ops have the problem at the sametime. We have verified this while using vent/mumble and by talking in general chat to other groups in Explosive Conflict. When we see the lag EVERYONE sees it at the sametime. This is easy to recreate by just spending sometime in a flashpoint or Ops. Our theory on what is causing the problem is that it happens when a new instance is created and/or when a group wipes and runs back in. We do not have a way to prove that but I assume that you guys have the tools to see if that is what is happening. When will this problem be fixed?

Miralukas (not sure if other species) are still not able to show the headslot item. We can show our hoods (if available) by turning off the head slot item but still not show the head slot item when turning the hoods back on again. This is taking a very long time to get fixed. I chose this species as a main with my class and am really bothered by how long it is taking to resolve this issue. Where do we stand with this?

Added by Drudenfusz
The Codex is in bad shape right now. What items exist and do not? The Codex getting a pass/cleaned would add content for people like me that like to complete everything. The codex has been in bad shape since the game launched. Is there any plan to resolve this? When can we expect this?

If anyone has anything they would like to add please let them know and make sure to give the bug as much detail as you can. Thanks guys and lets keep this going until we have some answers. Please keep it civil.

Drudenfusz's Avatar


Drudenfusz
08.09.2012 , 10:49 AM | #2
Quote: Originally Posted by Duceman View Post
If anyone has anything they would like to add please let them know and make sure to give the bug as much detail as you can. Thanks guys and lets keep this going until we have some answers. Please keep it civil.
The codex needs some work, fixing all the codex entries which should be available and remove entirely from the lists those which aren't.
My Old Republic Warring is Magic
Lana Everhope - The Drudenfusz Legacy, Shadow Tank on The Red Eclipse
When you play the game of PvP, you win or you die.
English version <- SWTOR Wiki -> German version

Duceman's Avatar


Duceman
08.09.2012 , 10:56 AM | #3
Quote: Originally Posted by Drudenfusz View Post
The codex needs some work, fixing all the codex entries which should be available and remove entirely from the lists those which aren't.
OMG YES....how did I forget that one. I am a completionist (sp) and cannot believe I forgot that one. I want so bad to be able to go through my codex and find/complete everything but cannot because so many things do not exist that are in the codex. You know how much time and content this by itself would add for at least me and I am sure several other people? Where does this stand?

Duceman's Avatar


Duceman
08.09.2012 , 01:05 PM | #4
Hello?

Duceman's Avatar


Duceman
08.09.2012 , 01:51 PM | #5
I got an answer on the Miraluka head slot from twitter. It is still being worked on evidently. Now if we can get an answer to the rest and whatever anyone else posts would be great.

MrLeee's Avatar


MrLeee
08.09.2012 , 02:23 PM | #6
Would be nice if they could fix when the instances depopulate....

Quote from a post i have had up for over 2 months....

"BioWare are you ever going to fix when the instance depopulates and we get locked out for a 1/2 hour then have to re-clear EC trash?
This error "[Server Admin]: Permission to enter on he1036, access denied: could not move player to selected area"


This has been a problem for months and nothing is ever said or done about it. I would think this is a major issue...."
Prefers blasters over hokey religions and ancient weapons.

Duceman's Avatar


Duceman
08.09.2012 , 02:39 PM | #7
Quote: Originally Posted by MrLeee View Post
Would be nice if they could fix when the instances depopulate....

Quote from a post i have had up for over 2 months....

"BioWare are you ever going to fix when the instance depopulates and we get locked out for a 1/2 hour then have to re-clear EC trash?
This error "[Server Admin]: Permission to enter on he1036, access denied: could not move player to selected area"


This has been a problem for months and nothing is ever said or done about it. I would think this is a major issue...."

Thanks...anyone got anything? We need responses please active CM's.

AmberGreen's Avatar


AmberGreen
08.09.2012 , 04:34 PM | #8 Click here to go to the next staff post in this thread. Next  
Hello everyone! I just wanted to step in and comment about some of these. We are always working on fixing bugs, and with large and complex projects such as an MMO, there will inevitably be issues that affect gameplay. Your reports are truly important, so please remember to use the in-game /bug feature to report problems you find, and when doing so, please be as specific and detailed as possible. Also, keep the Known Issues list in mind when you're wondering about a specific bug, but also please know that the list is not meant to be comprehensive of everything being worked on.


Quote: Originally Posted by Duceman View Post
Flashpoints have not been rewarding our daily BH comms. When we get a group of 4 people together and then queue for a daily Hard Mode Flashpoint we will get the message to "Travel Now". When we click the travel now button it puts us into the instance and then the next thing we see is the "Travel Now" button again and our quest log will be filled with all of the Flashpoints quests. Once we complete the instance we will never get our BH daily rewards. Then we will have the "Travel Now" button appear again. When we leave the group after completing the instance we get the timer that says we cannot enter another flashpoint. We have to put a ticket in to get our BH comms and that ususally takes about a week. Can we please get this fixed quickly?

We are very aware of this recent issue with premade groups of 4 and are working on fixing it. Because it manifests in a few ways, including not giving commendations correctly, multiple popups, and incorrectly filling the Mission Log, we are spending extra time to test fixes before they are implemented.

Quote: Originally Posted by Duceman View Post
When someone disconnects during a Flashpoint we will also have the problem with not getting our BH comms. Even if the person that disconnected gets reconnected to continue and finish the run we will not get our BH comms and have to put a ticket in. Then we have a week of waiting for our BH comms. This should not be a problem. When will this issue get resolved?

This is an issue that we are currently investigating. However, we are not able to provide an estimation about when it will be resolved. We understand it's frustrating to have to contact Customer Support to have your commendations, so as more information becomes available as to the status of this, we'll be sure to give you an update.

Quote: Originally Posted by Duceman View Post
We have noticed during Eternity Vault when someone gets disconnected during Gharj that this boss will bug out and either he will reset or the platforms will reset and kill us all. Then the next fight the platforms will not even bother to spawn during the fight with Gharj. This is a bug we have seen since the launch of the game. Granted it will not happen everytime but it does happen enough to where we have figured out what causes the problem. When will this issue be resolved?

Thanks for this report! We've sent your details along to add to this issue's investigation. If you have more details about this please post them here. Does this only happen when someone is disconnected during the encounter? You mentioned it doesn’t happen every time, but can you give more of an estimate of how often it happens? Does it happen > 50% of the time, for instance?

Quote: Originally Posted by Duceman View Post
Since patch 1.3.4 (I think this is when it started but I could be wrong) we have noticed that during OPS or Flashpoints there has been lag. When I say lag that does not just mean me. Everyone in a group and across instances of the Flashpoints/Ops have the problem at the sametime. We have verified this while using vent/mumble and by talking in general chat to other groups in Explosive Conflict. When we see the lag EVERYONE sees it at the sametime. This is easy to recreate by just spending sometime in a flashpoint or Ops. Our theory on what is causing the problem is that it happens when a new instance is created and/or when a group wipes and runs back in. We do not have a way to prove that but I assume that you guys have the tools to see if that is what is happening. When will this problem be fixed?

We have seen an increase in reports of lag spikes happening for groups as a whole during Operations and Flashpoints since 1.3 was released and it's been a top priority to identify the causes and resolve them. We have already identified a few optimizations and are looking at implementing them after they're fully tested, but unfortunately I can't provide a specific patch when they'll be ready to go in at this time.

Quote: Originally Posted by MrLeee View Post
"BioWare are you ever going to fix when the instance depopulates and we get locked out for a 1/2 hour then have to re-clear EC trash?
This error "[Server Admin]: Permission to enter on he1036, access denied: could not move player to selected area"

We have been investigating the reports of instances either resetting or not allowing players back in, and we’ve found a couple of bugs in the system. We had rolled out a configuration change that should have mitigated one of them, but we have more permanent fixes coming during future maintenance periods.

The bug that prevents travel, either because of the “Server Admin” error or just being bounced back to character select with no error should be resolved with the next patch deploy. Unfortunately, there’s no workaround for that one, although it should be rare now that we’ve made configuration changes. If you do encounter it after the next patch, definitely let us know and we’ll look into it.

The other bug is with the way the instancing system works which would cause the instance to reset, but travel would appear to work fine. We’re going to try to get that fix out as soon as possible. In the meantime, as long as one member of the team stays in the instance (even if dead, just not released to the medical center) then your group shouldn’t be hit by this bug.
Amber Green | Live Services Specialist
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BlackSpin's Avatar


BlackSpin
08.09.2012 , 04:54 PM | #9
I just wanted to jump in and say... These lag spikes, and choppy play are happening in PvP as well (not just operations/flashpoints) at peak hours- ever since the server transfers took place. Confirmed through Vent with other group members from across the world.

Quote: Originally Posted by AmberGreen View Post

We have seen an increase in reports of lag spikes happening for groups as a whole during Operations and Flashpoints since 1.3 was released and it's been a top priority to identify the causes and resolve them. We have already identified a few optimizations and are looking at implementing them after they're fully tested, but unfortunately I can't provide a specific patch when they'll be ready to go in at this time.

Revan-the-knight's Avatar


Revan-the-knight
08.09.2012 , 04:57 PM | #10
Quote: Originally Posted by AmberGreen View Post
Hello everyone! I just wanted to step in and comment about some of these. We are always working on fixing bugs, and with large and complex projects such as an MMO, there will inevitably be issues that affect gameplay. Your reports are truly important, so please remember to use the in-game /bug feature to report problems you find, and when doing so, please be as specific and detailed as possible. Also, keep the Known Issues list in mind when you're wondering about a specific bug, but also please know that the list is not meant to be comprehensive of everything being worked on.




We are very aware of this recent issue with premade groups of 4 and are working on fixing it. Because it manifests in a few ways, including not giving commendations correctly, multiple popups, and incorrectly filling the Mission Log, we are spending extra time to test fixes before they are implemented.



This is an issue that we are currently investigating. However, we are not able to provide an estimation about when it will be resolved. We understand it's frustrating to have to contact Customer Support to have your commendations, so as more information becomes available as to the status of this, we'll be sure to give you an update.



Thanks for this report! We've sent your details along to add to this issue's investigation. If you have more details about this please post them here. Does this only happen when someone is disconnected during the encounter? You mentioned it doesn’t happen every time, but can you give more of an estimate of how often it happens? Does it happen > 50% of the time, for instance?




We have seen an increase in reports of lag spikes happening for groups as a whole during Operations and Flashpoints since 1.3 was released and it's been a top priority to identify the causes and resolve them. We have already identified a few optimizations and are looking at implementing them after they're fully tested, but unfortunately I can't provide a specific patch when they'll be ready to go in at this time.



We have been investigating the reports of instances either resetting or not allowing players back in, and we’ve found a couple of bugs in the system. We had rolled out a configuration change that should have mitigated one of them, but we have more permanent fixes coming during future maintenance periods.

The bug that prevents travel, either because of the “Server Admin” error or just being bounced back to character select with no error should be resolved with the next patch deploy. Unfortunately, there’s no workaround for that one, although it should be rare now that we’ve made configuration changes. If you do encounter it after the next patch, definitely let us know and we’ll look into it.

The other bug is with the way the instancing system works which would cause the instance to reset, but travel would appear to work fine. We’re going to try to get that fix out as soon as possible. In the meantime, as long as one member of the team stays in the instance (even if dead, just not released to the medical center) then your group shouldn’t be hit by this bug.
Either the Sky is falling and im seeing fire rain down upon us, Or im seeing the infamous Yellow Text once more :P