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Forum Policy Update

First BioWare Post First BioWare Post

Prysha's Avatar


Prysha
01.17.2013 , 06:18 PM | #101
Ohh finally it arrived.. i was wondering when they will punish all the haters


Well i only disagree with Cartel Shop, Cartel Shop should be Free ( bound if collected by subscriber for some items ) ) to subscribers.. everything else is okay...[[ yeah yeah insert flames here ]]
I dont get why peopel complain about bioware... really..
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Lyability's Avatar


Lyability
01.17.2013 , 07:08 PM | #102
Yeah.... I dunno how i feel about this. I've gotten a few warning and I read the PM scratching my head asking my self: "What?!". There are some really sally-ish people complaining or whomever is watching the forums has never experienced real life conversations. Don't get me wrong, there are some obvious trolling posters/threads here, but don't yell/disagree/infract/ban me because I disagree with a design direction choice. I'm a paying customer, if I don't like the dish you served me I'm going to complain, I'm not going to sit there and eat and ask for seconds when I'm paying for it. . You all need to man the heck up.

I'm 40+ years old, I'm retired army, sometimes I expect people to have thick skin when I offer criticism whether they like it or not. I'm not out to be a dick but I like to point out what I see is obvious. Having a forum where the Ministry of Speech is watching everything we post to make sure Bioware approves the smurfs are always happy disturbs me. Why even have a forum when all you want to hear is happiness? Hell, hire a prostitute if you want sweet talk.

Darth-Rammstein's Avatar


Darth-Rammstein
01.17.2013 , 11:22 PM | #103
Yeah, I've stacked up quite a few warnings and even a couple infractions...this is one of the most censored forums I've been on. You can't say anything without it getting deleted...oh, unless it's praising bioware on what a great job they are doing, then that can stay up!
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NoTomorrow's Avatar


NoTomorrow
01.18.2013 , 02:14 AM | #104
Why should we care about providing feedback and constructive criticism? Everytime you have announced the balance changes on PTS, those were always final and got roled into the game, no amount of feedback made you change anything.

And now you are going to ban us as well? Ok...
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Kalfear's Avatar


Kalfear
01.18.2013 , 03:14 AM | #105
never mind, not worth it
In regards to lessening F2P and Preferred restrictions
In GAMING, as in LIFE,
You get what you pay for
No game restriction is so dire that $15.00/month will not eliminate it

symke's Avatar


symke
01.18.2013 , 03:51 AM | #106
Quote: Originally Posted by AllisonBerryman View Post
I do want to respond to a few things here, but for posters who feel this way, I think the only real proof will be in actions, not in more words.

We do hope the forums will become more constructive as we increase participation, and it is our full intent to be more involved here. We will post more, but we will expect community members to respect each other (and yes, to be civil to us as well).

Generally, as I mentioned before, we give plenty of warnings before someone gets banned. We won't notify in the case of every thread that we remove (especially threads that are really just spam), but in the majority of cases, we contact people when we remove entire threads. We also issue warnings before infractions, and we know that everyone deserve a chance to learn the rules and become comfortable with them. We're not frothing, ban-hammer swinging maniacs, but we do want to see more constructive discourse and much less "haters vs fanboys" and personal attacks.

As I also mentioned before, our intent isn't just to ban anyone who has something negative to say about the game. I think a quick look at first page of General Discussion at any given time will prove pretty definitively that we're not just trying to remove every single thread that says something negative about the game. However, we DO want the people who insult others and who can't discuss topics without resorting to personal attacks gone. We want the people who think it's entertaining to make people angry on the forums gone.

In short, if you WANT to follow the rules and share your feedback and criticism, and can do so without attacking others or being rude, you don't have anything to worry about.

Now, for our end of the deal, we know what we need to do, and that's get out in the forums more. We will be doing that, and we do hope that it has a positive impact on the forums overall.
Ever since F2P launch I've been very critical of customer service of this game. I even made a forum signature for the first time in my life for that purpose. Why?
Because I've lost any respect for you as CS representatives or the work you've done. I am not a hater even though I know I represent one if we use forum terminology. I simply don't see any reason to not bash you since I see your work as un-professional and many times insulting with the amount of ignorance you've shown so far.
My vocal and harsh words have resulted in 3 infractions and partial forum ban so far.

But now you say you want to turn a new page. Great! I welcome the day when I will feel the need to deleted my sig.

Reading the OP of this thread got me worried, as it reads as you want to turn this forum into something that was happening (or maybe still is) on GW2's forum. That one was managed as a nazi camp forum with deletion of almost any thread that wasn't either praising their game or had overwhelming amount of suggestions. Because you see, being constructive is not something that is black/white. Even a criticism alone can be considered constructive enough, if you read it as such. Which means that everything we'll write here will be evaluated by one of you. That by itself is not a problem, but your views about "constructive" could become one. I will let myself be surprised, so let's just wait and see how this will turn up.

I welcome your desire to better this forum and it's importance with all my heart. But it is you, CS dept, that will have to do most work. Because you will have to earn our respect back. Not us.
You are professionals and do not have the luxury of being offended, angry or insulted. Sorry, I know how harsh that sounds , but it's the direct result of financial system you implemented. Simply put, we pay for your professionalism, so we can expect more from you than you can from us. Sad , but true.

You made a promise to work more and harder. To "get out in the forums more". Now, a promise like that should not have to be made in a first place, but let's forget that. Prove it to us by actually participating in our threads, discussions and ideas more. And do it in all sub-forums, not only in CS one. That alone will help a lot.

Blkmgc's Avatar


Blkmgc
01.18.2013 , 04:08 AM | #107
Long overdue imho. Proven fact that less then 15% of the player base actually reads the forums in just about any MMO. Its been this way forever. After being here since launch I've probably made less then a dozen posts here due to having to wade through a bunch of garbage to get to any substance as most posters are bashing...something or someone and not adding anything. I enjoy this game just fine with what little gaming time I have, and don't make it my lifes drama to come here and make a soap opera out of a video game. I unsub from time to time quietly as the game changes and I dont agree , and have never felt the need to come here full of self entitlement and rage over it. There are many many here that need to think about this.

Gl with this endeavor.

_Darkstar's Avatar


_Darkstar
01.18.2013 , 04:14 AM | #108
Quote: Originally Posted by symke View Post
I welcome your desire to better this forum and it's importance with all my heart. But it is you, CS dept, that will have to do most work. Because you will have to earn our respect back. Not us.
Actually if you want to take a properly mature attitude you would declare a clean slate now you have seen this, accept that your previous criticism has been listened to and see what happens. I disagree that they have to earn our respect back, especially if you see the amount of stuff they have to put up with from other people it is more like we as a community have to earn back their respect.

Personally I should say that I wasn't around on the forums at the time this thread was made, but there are still lots of trolls around so it must have been awful previously.
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symke's Avatar


symke
01.21.2013 , 04:44 AM | #109
Quote: Originally Posted by _Darkstar View Post
Actually if you want to take a properly mature attitude you would declare a clean slate now you have seen this, accept that your previous criticism has been listened to and see what happens. I disagree that they have to earn our respect back, especially if you see the amount of stuff they have to put up with from other people it is more like we as a community have to earn back their respect.

Personally I should say that I wasn't around on the forums at the time this thread was made, but there are still lots of trolls around so it must have been awful previously.
I understand you point of view but don't agree with it. They posted this in August when I quit for few months. Came back with F2P launch and what do I see? Even less of their efforts.
CS in this game, be it forum, ticket or phone support is an insult to what customer support should be. Maybe it's the incompetence, not enough employees, not enough desire to do proper work or some other reason. But in any case it's on them to improve it. How can we improve something which we already pay for if this "something" is out of our control?
They are professionals (getting paid) and do not have the luxury of having an "attitude" like we do. Sad, but true.
And right now they are professionals that are doing very poor job.

SneiK's Avatar


SneiK
01.21.2013 , 09:22 AM | #110
Glad to see an effort 'cleaning' the forums

BUT

Please keep in mind that even in a constructive and civil conversation, people will get offended as that is the nature of human beings having different opinions. The people who get offended over nothing, are just as bad as the people trying to offend them by cheap shots like calling them names or attacking their sex etc.

Freedom of speech requires sacrifice. It guarantees us the right to speak our mind. It DOES NOT guarantee us immunity from getting offended. I hope you keep this in mind, when you go out doing whatever it is you're doing.