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A Message from the Community Manager

STAR WARS: The Old Republic > English > General Discussion
A Message from the Community Manager
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JovethGonzalez's Avatar


JovethGonzalez
08.08.2012 , 10:03 AM | #1 Click here to go to the next staff post in this thread. Next  
Hi everyone,

For those of you that don’t know, I’m Joveth Gonzalez, Community Manager for Star Wars™: The Old Republic™.

As most of you know, over the past few months, our team, our studio, and our game have undergone quite a few changes. Through it all, we’ve remained committed to the community and have worked with the development team to make sure that your voices were heard.

I wanted to take some time to reassure you all that my team, the community team, is still committed to you folks. As part of this commitment, we’re excited to let you know that we have been developing a brand new strategy for our team that focuses on developing new ways to bring you more information about the game and the people involved with SWTOR's development.

As we progress towards the recently announced Free-to-Play experience, you can expect more frequent updates to the game (which means more information coming to you) and more developer interactions.

The Star Wars: The Old Republic community is large and spread across many outlets, but rest assured that our team is scouring the forums, Twitter, Facebook, Reddit, fan sites, and anywhere that SWTOR is being discussed to make sure that we get your thoughts, comments, questions, and general feedback. Know that we are listening you, no matter where you choose to participate in the SWTOR community.

In the upcoming weeks, you’ll be seeing elements of our new community strategy as they appear on our site. One of our primary goals with this is to ensure that new information about the game is communicated as quickly and effectively as possible.

Last but not least, I will be re-introducing the rest of community team along with this new strategy. You may have already seen them here on the forums or on the website, but you will learn more about Allison Berryman, Eric Musco, Courtney Woods, Amber Green, Lars Malcharek, and Antonio Moreno.

We're all excited about the future of this game and with the new focus on more frequent content updates and the introduction of the Free-to-Play experience, you can expect more communication opportunities overall.

If you have any questions, thoughts, or ideas, please feel free to send us an email at community@swtor.com. You can also send me a PM here on the forums or reach me on Twitter @joveth. These are three different ways for you to get in touch. We will limit important announcements to only occur on our site, forums, our Facebook page, and/or the official SWTOR Twitter account.

Thank you, sincerely, for participating and being a part of our community over the past few months. We look forward to hearing more from you in the future.

irishfino's Avatar


irishfino
08.08.2012 , 10:05 AM | #2
Yaaaaaaaaaaaaaay communication!
I'll probably die if you group with me, but I'll go out with both lightsabers drawn stabbing someone in the face. Probably you, but it's cool. Forever Shenanigans!!

Zoserium's Avatar


Zoserium
08.08.2012 , 10:08 AM | #3
Well it may only be a hot air and fluff post but it shocked me to see something on the devtracker that wasnt just 'we're looking into it'

dosadnik's Avatar


dosadnik
08.08.2012 , 10:08 AM | #4
Can't wait to learn more about the other people in the community team!
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Yogol's Avatar


Yogol
08.08.2012 , 10:09 AM | #5
Quote: Originally Posted by JovethGonzalez View Post
As most of you know, over the past few months, our team, our studio, and our game have undergone quite a few changes. Through it all, we’ve remained committed to the community and have worked with the development team to make sure that your voices were heard.
You people stopped communicating on twitter, aside from the ''servers are down'', ''servers are up'', ''oopsie-daisie, we didn't test properly, servers will be down again tomorrow'' posts...

There has not been a single post on the forums with any new information in weeks, even the f2p information was first available on another site (which is, I believe, a MMO first, congratulations on that one).

So, euh... exactly how, if I may ask, were you commited ?

In this new post, you don't even mention the communication-breakdown of the past weeks... so, excuuuuuuuuuuse me if I take your remarks about future communications with a bag of salt. We've heard the promises before...

((this post was changed by me after the DEV quoted it, he didn't deliberatly left out the f2p remark in his quote, my bad))
Yogol. Rebel without a cause. Often without a clue too.
Founder of The Fruitfly Guild, the one-day-beta-guild for one-day-beta-characters.

Fornix's Avatar


Fornix
08.08.2012 , 10:09 AM | #6
Seeing is believing , the next move is yours .
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Helistin's Avatar


Helistin
08.08.2012 , 10:12 AM | #7
Sounds great! Hopefully you guys will deliver!
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JovethGonzalez's Avatar


JovethGonzalez
08.08.2012 , 10:14 AM | #8 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by Yogol View Post
You people stopped communicating on twitter, aside from the ''servers are down'', ''servers are up'', ''oopse, we didn't test properly, servers will be down again tomorrow'' posts...

There has not been a single post on the forums with any usefull information in weeks.

Exactly how, if I may ask, were you commited ?
The team is responsible for more than just communicating via Twitter and our forum posts are somewhat dependent on new information being available. As mentioned in my post, more frequent updates means that more information will become available for us to post about. Courtney's great weekly Community Round-Up blog has also been a good source of community information during these past few months.

anexxia's Avatar


anexxia
08.08.2012 , 10:15 AM | #9
Quote: Originally Posted by JovethGonzalez View Post
Hi everyone,
We will limit important announcements to only occur on our site, forums, our Facebook page, and/or the official SWTOR Twitter account.
Does this mean versus having new information shared via fansite interviews and/or media interviews?

I recall seeing some complaints in the past on the forums from folks regarding what was perceived as additional details on new content being shared via non-SWTOR owned sites. Is this in response to that criticism? I hope it doesn't mean we won't continue to see Dev interviews on the fansites as those have been very fun and interesting in the past, both as a reader and an interviewer.

cheers,

Anexxia
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JovethGonzalez's Avatar


JovethGonzalez
08.08.2012 , 10:17 AM | #10 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by anexxia View Post
Does this mean versus having new information shared via fansite interviews and/or media interviews?

I recall seeing some complaints in the past on the forums from folks regarding what was perceived as additional details on new content being shared via non-SWTOR owned sites. Is this in response to that criticism? I hope it doesn't mean we won't continue to see Dev interviews on the fansites as those have been very fun and interesting in the past, both as a reader and an interviewer.

cheers,

Anexxia
Of course not! This just means that we will be sure to spread out our communication when WE have new information for you. This does not affect fan sites or any interviews conducted