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[1.3.5 Patch] BUG - Colonel Vorgath

First BioWare Post First BioWare Post

jersyiii's Avatar


jersyiii
08.08.2012 , 07:35 AM | #101
Quote: Originally Posted by Maro-sun View Post
Ive been playing mmos for over 8 years now. I have seen worse bugs than this, many times. Ive seen bugs that made games completely unplayable for days. I think you all are being overdramatic and need to hit the decaf...this is not the end of the world, you have alot of time to finish Denova this week, and for those of you complaining that this is the only thing to do in the game, at least you will have something to do tomorrow.
so because other games has bug, evryone should be fine with this and have a good laugh?
screw that!
if u patch something, u test it before it goes live ... if u cant do that, then u deserve that ur community is mad
this is not the single thing happening to the end game content, that content is bugged for months, not days
this debacle is just another tipping point for end game players to say screw this ****

vandana_'s Avatar


vandana_
08.08.2012 , 07:37 AM | #102
Quote: Originally Posted by Maro-sun View Post
Ive been playing mmos for over 8 years now. I have seen worse bugs than this, many times. Ive seen bugs that made games completely unplayable for days. I think you all are being overdramatic and need to hit the decaf...this is not the end of the world, you have alot of time to finish Denova this week, and for those of you complaining that this is the only thing to do in the game, at least you will have something to do tomorrow.
if you are happy with games being unplayable for days be my guest. But tell me why Bioware can't use that 8 years experience to learn how to prevent such gamebreaking bugs? The point here is not that it's a bug we can't live with, but that it's a bug that would be spotted if there was a single test run through the operation. But the priority for Bioware is adjusting low level legacy perks in preparation for free-to-play. The decrease in quality of content because of free-to-play is already happening right here, right now and it's sad that there are people like you who advocate washing that off.
V'ox

Shouei's Avatar


Shouei
08.08.2012 , 07:39 AM | #103
Quote: Originally Posted by vandana_ View Post
if you are happy with games being unplayable for days be my guest. But tell me why Bioware can't use that 8 years experience to learn how to prevent such gamebreaking bugs? The point here is not that it's a bug we can't live with, but that it's a bug that would be spotted if there was a single test run through the operation. But the priority for Bioware is adjusting low level legacy perks in preparation for free-to-play. The decrease in quality of content because of free-to-play is already happening right here, right now and it's sad that there are people like you who advocate washing that off.
well said its unfortunate as my raiding team can only get together once maybe twice a week bc of real life stuff i hope they fix this before Thursday .

Ruskaeth's Avatar


Ruskaeth
08.08.2012 , 08:12 AM | #104
I am starting to wonder if there are some genuine problems in BW's chain of command and if the higher ups understand how online gaming communities work. I find it weird that someone in the chain of command couldn't tell the customer support faction that they should communicate that this will be fixed as a priority and give it a time table so that guilds could plan their raiding with real life -assuming they want progress or farming this week. This kind of a mistake, not a bug, but a mistake should be acknowledged and then decided upon like in every other business. We have a problem, it's going to turn into a PR problem if we do not communicate directly with our customers.

Worse case scenario: It just seems that someone "higher up" is being whipped by even higher ups, all of the staff who understand the importance of these "little things" must be tearing their hair off -if they have any left. My condolences to BW staff. It must feel like a mess there. I am pretty sure our customer service at forums and elsewhere would be more than happy to say when it's going to be fixed and give answers, but they can't because the "higher tier" seems to be a mess. Even if it's not the "policy", they should make an exception whenever it's "epic fail" of this proportion to announce they fixed something obviously not in high priority of fixes, break it worse and halt everyone running the operation. And no, saying there are other operations is not a valid point in conversation because we've had them for a long time already and to be frank: A lot of people are just plain bored with EV and KP.

BW is lagging behind the schedule what they have implied about new content. If you can't give a date, don't mumble something incoherent and give false hope for players. I think that is one of the reasons people are not satisfied with how this game is proceeding as an mmorpg. Set actual dates (which are goals to finish something for the developer team) and work like a modern day customer service business does.

Come on deciding personnel of BW, grow ballz to make lives of customer service staff easier.

JamieM's Avatar


JamieM
08.08.2012 , 08:20 AM | #105
Quote: Originally Posted by Ruskaeth View Post
I am starting to wonder if there are some genuine problems in BW's chain of command and if the higher ups understand how online gaming communities work. I find it weird that someone in the chain of command couldn't tell the customer support faction that they should communicate that this will be fixed as a priority and give it a time table so that guilds could plan their raiding with real life -assuming they want progress or farming this week. This kind of a mistake, not a bug, but a mistake should be acknowledged and then decided upon like in every other business. We have a problem, it's going to turn into a PR problem if we do not communicate directly with our customers.

Worse case scenario: It just seems that someone "higher up" is being whipped by even higher ups, all of the staff who understand the importance of these "little things" must be tearing their hair off -if they have any left. My condolences to BW staff. It must feel like a mess there. I am pretty sure our customer service at forums and elsewhere would be more than happy to say when it's going to be fixed and give answers, but they can't because the "higher tier" seems to be a mess. Even if it's not the "policy", they should make an exception whenever it's "epic fail" of this proportion to announce they fixed something obviously not in high priority of fixes, break it worse and halt everyone running the operation. And no, saying there are other operations is not a valid point in conversation because we've had them for a long time already and to be frank: A lot of people are just plain bored with EV and KP.

BW is lagging behind the schedule what they have implied about new content. If you can't give a date, don't mumble something incoherent and give false hope for players. I think that is one of the reasons people are not satisfied with how this game is proceeding as an mmorpg. Set actual dates (which are goals to finish something for the developer team) and work like a modern day customer service business does.

Come on deciding personnel of BW, grow ballz to make lives of customer service staff easier.
They are not saying anything because they're not sure what the problem is or they're not sure how to fix it. Once they work that out then they will give a timeframe. They don't want to be in a position where they promise something when they're not 100% sure it will work - I mean look at the raging over just this, can you imagine how some hysterics would respond if they delayed the patch or the patch didn't fix the problem.

I do agree though that it seems very unprofessional that patches are not thoroughly tested before going live, especially ones that don't seem needed in the first place. But I am not an MMO developer (thank god), merely a paying customer, so what do I know?

EcrirTwyLar's Avatar


EcrirTwyLar
08.08.2012 , 08:24 AM | #106
Quote: Originally Posted by PlayLoud View Post
Their patches have been pretty good overall. This is an exception. For a game where patches break everything, give EverQuest a try.
Please don't use another fail company as an excuse for this one.

Will_Bringlight's Avatar


Will_Bringlight
08.08.2012 , 08:28 AM | #107
Quit the MMO Developer garbage already. It's development. Period.

Some applications are harder, some are easier. But they all share the same principles...code fails. It WILL fail. No matter how many times you read it over, it has a bug. That's why QA exists, that's why EVERY piece of software on the world is tested BEFORE reaching the users hands. And even then it has bugs.

The big big problem here is that this is not a hard to see bug. You don't have to spend 2 hours doing weird things with 1 million users simultaneously to have this bug appear. You just have to try to run EC...one time.

It is completely unacceptable that this has happened. MMO or a simple Web Page, in this case, is the same.

Think of it this way: What would happen to you if your fix of an issue rendered a functionality of your system/machine/whatever useless?.
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recsa's Avatar


recsa
08.08.2012 , 08:31 AM | #108
Quote: Originally Posted by AmberGreen View Post
near future ........
'near future' sounds worrying

I'm trying hard but can't really understand how something like this passed QA testing.
A long time from now, in a galaxy far, far away, fanbois will realize they hurt games they love in a way no troll could ever dream of.

Maestrodomus's Avatar


Maestrodomus
08.08.2012 , 08:31 AM | #109
This sucks, but some people are clearly overreacting or have never played another MMO. So far they've had a pretty phenomenal record with patches outside of the 1.2 roll back.
Dark Fury [Canderous Ordo]

EcrirTwyLar's Avatar


EcrirTwyLar
08.08.2012 , 08:40 AM | #110
Quote: Originally Posted by Fossman View Post
From what ive read online in some articles they basically blame the players for the state the game is in now.

Mainly: http://blogs.bettor.com/Anonymous-Bi...Update-a173317

If you have not read that article I would suggest giving it a read. Pretty funny really. The game would be doing better if they actually TESTED patches before releasing them. Or if the dev team was more active within the community. Or for that matter if any of the devs actually played the freaking game
That article reminds me of SWG claiming how the NGE came about because "focus groups" wanted it.